Energy Market Research

The energy sector is at a time of deep transformation both in terms of the regulatory environment and the customer relationship. From the smart home, to collective switching and community energy, the new context also creates new challenges for energy companies. Suppliers seek to align regulation with customer needs, and innovate in tailored products and tariffs, giving customers the choice while maximising their experience, in order to remain competitive.

Energy-Market-Research-DJS-Electricity

From connection to switch, simplifying the customer experience and delivering service excellence throughout the customer lifecycle is essential. Omni-channel strategies to better handle complaints and optimise the dynamics of customer management can help. Realising the potential of a smarter energy system for customers can be valuable too.

At DJS Research Ltd, we work in partnership with a range of clients, including organisations such as National Grid and both B2B and consumer energy companies on both the retail and distribution side of the industry. 

Our extensive involvement in energy market research allows us to keep up to date with developments in the sector - both through our direct, on-going experience of completing research in the sector, and also through attending energy market research events, electricity conferences and other relevant gatherings.

Ali Sims leads our energy sector research team and regularly works on behalf of some of the UK’s largest energy sector bodies. Energy-Market-Research-Ali-SimsAli has vast experience (click on her picture to read more) researching businesses, consumers and suppliers across a range of issues affecting the market including:

  • Customer needs 
  • Customer satisfaction tracking
  • Complaints tracking
  • Collective switching / switching behaviour
  • Community Energy
  • The connected home (proposition testing and research)
  • Boiler installation and servicing
  • Brand and reputation research
  • Customer communications
  • Lost customer research and customer loyalty
  • Vulnerable customer research
  • Energy management
  • Pricing, tariffs and contracts
  • Energy services including Green Deal and ECO

 

Energy Market Research Clients & Testimonials

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SmartestEnergy


"DJS Research was very professional throughout the process from briefing of the research to presenting back the findings. One of the particular highlights working with them was the efficiency in which they managed the program to a strict schedule and provided progress updates through the process. It was a pleasure working with Julie and Ali and I look forward to next years research and any other bespoke pieces that we require."

 

E.ON

“I have been delighted with the research. As you already know I was very impressed with the qualitative interviews and the debrief was also very good.  The feedback I have received from others who attended was that they were impressed and found the findings useful and the debrief easy to understand and comprehensive. I was very pleased with the service that DJS offered as a whole and feel that they grasped the objectives of the project very well and understand the SME business well which enables them to get the best out of the respondents.”

 

For further information or to speak to Ali in person, please get in touch with us via the contact page, or call the office directly on +44 (0) 1663 767 857.

 

SmartestEnergy (April 2015)

"DJS Research was very professional throughout the process from briefing of the research to presenting back the findings. One of the particular highlights working with them was the efficiency in which they managed the program to a strict schedule and provided progress updates through the process. It was a pleasure working with Julie and Ali and I look forward to next years research and any other bespoke pieces that we require."

- See more at: http://www.djsresearch.co.uk/testimonials/index/8#sthash.Qp3NZSIB.dpuf
© DJS Research 2017