Have you been contacted by DJS Research to participate in research?

DJS Research is commissioned by a wide range of organisations to carry out a large number of research projects each year. In conducting this research we make contact with millions of people each year either by phone, on the street or by email, and rely on the goodwill and voluntary cooperation of individuals in order to carry out the research across the world.

If we have contacted you, and you wish to prevent any further contact, please email dnc@djsresearch.com providing your contact telephone number / email address. Requests will normally be processed within one working day, but on occasion it can take two working days to process.

Please find below answers to some of the common questions we are asked regarding our research.

Who gave you permission to contact me? / Where did you get my contact details from? 

We have contact details from a number of sources. In many cases the contact details are provided by the organisation who has commissioned the research, which they will have sourced from their customer databases. Other times we source data from registered data providers who collect data from a number of sources including subscriptions and competitions. 

If you require any further information about where your contact details were sourced from please contact dnc@djsresearch.com and we will remove your contact details from our survey database and can provide more information about how the data was provided to us, should you require it.

My telephone number is registered with the Telephone Preference Service (TPS) / Ex Directory / BT Privacy service to stop cold calls so why are you calling me?

It is a legal requirement under The Privacy and Electronic Communications Regulations (EC Directive) Regulations 2003 for companies or organisations that are making unsolicited calls (cold calling) for sales or marketing purposes to filter those calls against the TPS lists. There are no legal or regulatory requirements to filter unsolicited calls made for research purposes against the TPS. Our call to your telephone number was NOT intended to sell, market or provide any details for any goods or services in any way.

Our call would have been made to request your participation in a genuine research study. In conducting these studies, we are required to ensure that the individuals who take part are fully representative of the target audience being researched. To exclude individuals with TPS registered telephone numbers could bias the results. It would also deny you the opportunity of participating in this research, the results of which may impact policies or services you use. We have found that a similar number of individuals who have TPS registered numbers take part in our studies compared to those who are not TPS registered.

More information about TPS is provided here

What is the difference between marketing and market research?

Marketing is related to the promotion and sales of products or services. Market research is conducted to understand consumers or businesses attitudes needs to inform the development of products and services. As a genuine market research company we will at no point in the call attempt to promote a product or sell to you.

How do I know the information I supply is safe?

DJS Research takes its responsibilities for the security and confidentiality of the information supplied very seriously. We take every care to ensure that we comply with our legal, regulatory and ethical obligations, including The Data Protection Act 1998 and the Market Research Society Code of Conduct. All data is stored in accordance with The Data Protection Act 1998. If you want more information on our Data Protection and/or Information Security policies, we are happy to provide copies on request. Please send your request to contact@djsresearch.com.

What happens to the data you have on me?

Our interviewers provide details of what the research study is about and how the information you supply will be used in that research and you are perfectly entitled not to answer any question you are not comfortable with or to change your mind and not take part at any time during the interview. You will not receive "junk" mail or unsolicited sales calls as a result of participating in this research.

Unless you provide your express permission, all of the data and your survey responses are entirely confidential, and will not be passed on to any other organisation, including our client. All data is stored and destroyed in accordance with The Data Protection Act 1998 and the Market Research Society Code of Conduct.

If you want more information on our Data Protection and/or Information Security policies, we are happy to provide copies on request. Please send your request to contact@djsresearch.com.

This page hasn’t answered my question, how do I get in contact with you?

You can contact our main switchboard during office hours on 01663 767857 or email  contact@djsresearch.com.

For further information about Market Research and to confirm that we are a bona fide market research company you can contact the Market Research Society on their Freephone number 0500 39 69 99 or using this online service

© DJS Research 2017