Global Market Research

Customer Satisfaction Survey And Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Manufacturer of Motor Core Components (June 2017)

“DJS provided us with a market sizing project. After interviewing numerous market research companies, we knew from our first meeting with DJS that they were the company we wanted to commission with our project. DJS had understood the brief and installed us with confidence from the outset. We were impressed with the approach of the DJS team and in particular David Marchant. Our project requirements were quickly understood as was our business, products and market. Communication was great, David and the team kept us informed of the progress throughout. The final delivered project was above expectation and David’s presentation to our board was professional, factual and insightful. DJS gave us exactly what we required and we would have no problem in recommending them in the future.”


Major Sports Governing Body (June 2017)

“DJS provided an excellent service and Elliot was a pleasure to work with throughout. There was excellent communication and support throughout and a strong output"


Research Funding Organisation (June 2017)

"This is the second project where we have commissioned DJS Research to carry out a challenging task, working with users across the world who have very busy schedules and where English is not their first language, to produce reports based primarily on qualitative evidence. DJS has been professional and proactive throughout; I have been particularly impressed by (and grateful for!) their ability to grasp nuance quickly and accurately."


Unit 4 (May 2017)

"We have worked with DJS on several projects and they always deliver great results. As I would expect from a research firm, they help me tailor initial research ideas to create something compelling, rather than leaving me floundering with it. Excellent consultancy and creativity from the point of project brief and survey creation, to well presented output delivered on-time has helped make our research projects successful and ensures value for money. I have not seen this level of professionalism from another research firm".


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© DJS Research 2017