Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Speciality Chemicals Company (August 2017)

We have completed five market studies with DJS over the past three to four years, and have been consistently satisfied with their service. They are professional, they do what they say, and they kept us informed of the progress throughout the project. They are also flexible and willing to accommodate any requests. Most importantly - when there were issues, they raised them to our attention, along with proposals on how to address them. Based on these points, I highly recommend DJS. 

B2B Marketing Company (July 2017)

 "DJS understood our brief and objectives perfectly for our research and advised appropriately on areas where we were not as knowledgeable as they were. The team were a great help in keeping us in the loop throughout the process and delivered a final report, with great insights and recommendations. Julie and Emma were a pleasure to work with, keeping me informed the whole way through, whilst also advising on samples on data issues."

Severn Trent Water (July 2017)

"DJS Research did a great job, as always. It was a complex brief - and a difficult topic to explore with respondents - but they did a fantastic job. The discussion guides, debrief and report were all top quality."

Major Water Company (July 2017)

"A consistently great service is always provided by DJS. They are always pleasant and professional to work with, giving us confidence in their ability to manage every project in an optimal way. Proposals are always innovate, and outputs are well designed, interesting, and accurate. We find that their qualitative work in particular, is very hard to beat and always feel privileged to work with them. They have earned respect across our whole business with the quality of their research."

"Every time we commission DJS to do a study, we feel confident that the research is in the right hands. Throughout our partnership, DJS have gained our trust, producing high quality research that is regularly used across the business. We also don't hesitate to recommend DJS to other teams, and it's their professionalism and approachability that has earned them respect across our departments." 

"This project was a new direction for us, and we were aware of the professional, sensitive and discrete handling that would be needed to understand our most vulnerable customers. From start to finish, Ali gave us confidence that the project was being managed perfectly and the output was beyond what we expected - garnering interest across the business. The clear and frequent communications, and the additional effort made to supply us with a very handy, (and well-designed), summary document have been greatly appreciated. We have absolutely no criticism of the DJS team, they have been fantastic."

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© DJS Research 2017