Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Lavendon Group (April 2013)

"The customer service received from DJS Research was outstanding. Both Sharon and Charlotte are a pleasure to work with. Employee & Customer Suveys aren't something I've been responsible for in the past and I entered this project unsure what NPS really meant and had little idea how we could improve what had been done in the past. Charlotte and Sharon were very patient with me and extremely helpful even when I know we weren't being easy to do business with. When it came to presenting to the Group Exec Board I was confident the Group Exec would be happy with the results of the survey in terms of how they were presented and the way in which it was presented helped the MDs understand what areas they needed to prioritise first."

RiverStone (March 2013)

"Very satisfied with the whole process from start to finish. Professional and curtious and met all deadlines. Excellent quality of report providing headlines on both positives and negatives with back up results contained within the report which were easy to understand and digest."

ELGA LabWater (Feb 2013)

"We have been highly impressed with the market research project that DJS carried out for our company. Market research plays an integral part in our future business growth and DJS delivered and presented the sort of information we can use to help achieve this.  We would definitely use this company again and would have no hesitation in recommending their services".

npower (Jan 2013)

"DJS are easy to work with. They understood what we were looking to achieve. The research was set up quickly and the results delivered on time and to budget". 

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