Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

The Open University Business School (June 2012)

"DJS took the time to really understand our objectives, background and wider organisational requirements and added real value to our project. They were not afraid to proactively suggest improvements and delivered results on time and on budget. They were supportive throughout and reactive to changes in schedule extremely promptly. Great service and a great result."


Forestry Commission Scotland (May 2012)

“The work completed was done efficiently, to a high standard, to the identified budget and to the agreed timescales. The team were flexible to work with and clearly communicated the project progress throughout. It fully met the brief, which was commissioned in a way that ensured the integrity of the organisation was maintained and project commitments met. I will be sure to include the company within any further tender opportunities for similar works and will recommend them to colleagues. In short, an enthusiastic, experienced and committed team which delivered quality from start to finish".


United Utilities (April 2012)

"Very accommodating, efficient and reliable in responding to our requests. Particularly impressed with the efforts to provide a draft report of the findings within a very short timeframe. Perfectly happy with the sevice provided!".


Oxford Brookes University (March 2012)

"This was an important piece of research as we wished to look at the viability of a successful programme being delivered on line and in a different format to a wider market segment. The research was completed very effectively and the final report comprehensive, informative and useful. We have a much clearer picture of how to move forward. DJS were professional, easy to work with and kept us fully informed of developments as the fieldwork progressed".


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