Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

LDMS PR / Living Heritage (February 2012)

"DJS made the task simple and straight forward. Game Fairs are time consuming affairs with a lot of time spent away from an office. DJS came up with a solution that fitted with this way of working without fuss and unnecessary time wasting. They arranged things quickly. Our expectations were high and after negotiation they were able to meet those expectations. The results, both in presentation format and tabulated feedback was prepared quickly but efficiently and satisfactorily (we had carried out several exit feedback polls before and so knew what to expect.). The information has proved extremely useful, in its own right and as a backup to our results".


Brightstream (December 2011)

"This was our first time using an external agency to manage our market research. We were very impressed with the level of service and professionalism, which ultimately ensured DJS delivered exactly to our project objectives".


A Primary Care Trust (November 2011)

"From the moment of being commissioned I have found DJS Research to be approachable and easy to work with. They are solution focused whilst remaining flexible. They have been excellent at keeping me informed and easy to contact if problems have arisen. These points combined with the quality of the work provided means that I would recommend them to other organisations".

 


The Open University (October 2011)

"I thought the project was very good, in particular I thought your input into the questionnaire development was very good. Clear presentation and firm recommendations".


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