Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

A Primary Care Trust (November 2011)

"From the moment of being commissioned I have found DJS Research to be approachable and easy to work with. They are solution focused whilst remaining flexible. They have been excellent at keeping me informed and easy to contact if problems have arisen. These points combined with the quality of the work provided means that I would recommend them to other organisations".

 


The Open University (October 2011)

"I thought the project was very good, in particular I thought your input into the questionnaire development was very good. Clear presentation and firm recommendations".


Customer Faithful Ltd (September 2011)

"This was the first time we had used DJS, and the project ran smoothly, to time and budget. But what impressed us most was the the sense that everyone we spoke to, from Director level to trainee, made us feel that our work was really important to them...that kind of experience is hard to find these days."


Expense Reduction Analysts (August 2011)

"Thank you so much for everything that you have done.  I've been so impressed with all your hard work and professionalism and most importantly, the great survey that you delivered.  We could not have chosen a better supplier, it has felt like a true partnership between DJS and ERA."


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