Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Financial Sector, Brand Perception Research (April 2011)

"DJS provided us with a great all round service with a quality output report that will help shape our business going forward. Highly recommended to any business!"

 


Leicestershire County Council (March 2011)

"This is the second time we have used DJS and have experienced no problems at all with them!"

 


Daycare Trust (Feb 2011)

"Daycare Trust were very happy with the service it received from DJS. We gave them a difficult, specific brief which needed to be completed within a very short timescale. They did it - and provided us with a very user friendly report at the end of it".


Kohler Mira Limited (Jan 2011)

"Dan and James at DJS have been a pleasure to work with, they got what we were trying to achieve and came up with a methodology to help us achieve our goals. Throughout the project they have been efficient, proactive and focused on achieving the end goal in the timescales provided. I would certainly work with them again".


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