Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Imperial College (Dec 2010)

"The research project that DJS Research completed for Imperial College Business School was a huge success in advising us on the viability of launching a new programme. I found them to be extremely flexible, given our very tight deadline, and very responsive to our needs. It has been a pleasure working with them and I would definitely recommend them to others."


Abacus (Nov 2010)

"From the inception of the project, DJS has acted in a professional, courteous manner and gave us the confidence to carry out this project. Upon delivery of the results, we received more insight than expected and would wholeheartedly recommend DJS to any business looking to initiate a similar research project."


Ebico Ltd (Oct 2010)

"The brief was well understood, the research approach was very professional and the results were pleasing"


Bako North Western (Sept 2010)

"DJS Research have successfully demonstrated how a professional Market Research study should be conducted. They have been a pleasure to deal with throughout the entire process and have provided Bako North Western with an insightful and quality analysis, on all areas of the business."


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