Survey Finds Devon County Council Ranked Top For Highways And Transport

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6th November 2013 17:26 - Transport and Distribution

Devon County Council has, for the first time, been named the country’s top performing county council for highways and transport services. Devon was among seventy highway authorities, including twenty-five county councils, which took part in the 2013 National Highways and Transport Public Satisfaction Survey (NHT Survey).

Findings from the random postal survey conducted by Ipsos MORI, now in its sixth year, found Devon to be the best performing county council, with a satisfaction score of more than 57% from people in the county who responded to the survey.

Devon came out on top for cycle routes and facilities, was second for condition of highways; footways; management of roadworks; road safety education and satisfaction with Rights of Way.

Some of Devon’s biggest improvements in satisfaction were with frequency of bus service, provision of public transport information, the availability of community transport, and winter gritting services. However, the survey did highlight a reduction in satisfaction with the condition of road surfaces and dealing with potholes and damaged roads, which had fallen by around 5% - slightly more than the national average of 4.5%.

Councillor Stuart Hughes, Devon County Council Cabinet Member for Highway Maintenance and Flood Prevention, said:

“These are tough financial times and I’m pleased that the hard work of our staff has been recognised with Devon rated as the best performing county council overall in the survey… It’s encouraging that confidence in our local bus services, public transport information and winter gritting are among the services which have received improved satisfaction levels.”

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