The best and worst UK airports in 2023 according to latest Which? survey

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3rd October 2023 01:49 - Transport and Distribution

The best and worst UK airports in 2023 according to latest Which? survey: Consumer group, Which? has recently carried out research to figure out the best and worst UK airports in 2023. It found that the highest-rated UK airport was Liverpool John Lennon, receiving a customer rating of 82%, mainly due to scoring highly for queues at check-in and security (both receiving five out of five stars). The Liverpudlian airport was closely followed by London City airport, another small airport, which received an overall satisfaction rating of 78%. London City Airport also received five out of five stars for queues at check-in and security, along with Southampton Airport (77%).

The survey gathered the views of almost 4,000 Which? members, who gave ratings based on their personal experiences at each airport. The overall score was based on respondents’ ratings across a range of areas, including queues (check-in/security/passport control/bag drop queues), baggage reclaim, seating, staff, prices in shops, range of shops and toilets.

Other airports that were awarded an overall satisfaction rating of 70% or over included Bournemouth (75%), East Midlands (72%) and Newcastle Airport (72%). All three received four out of five stars for staff, toilets, baggage reclaim and queues at security. However, Newcastle Airport achieved one star more than Bournemouth and East Midlands Airport for queues at check-in, receiving five out of five in this area. 

Worst UK Airports

The worst UK airport was found to be Manchester Airport, with Terminal 3 receiving the worst overall rating (38%). It was followed closely by Manchester Terminal 1, receiving a score of 44% and ranking second to bottom. Both terminals received two stars or below in all ranked aspects, except for three stars awarded for the range of shops at Manchester T1.

Also towards the bottom of the table was Belfast International (49%) and London Luton (49%) just ahead of Manchester Terminal 2 which achieved an overall satisfaction rating of 50%.

London Airports

In addition to the rankings for best and worst UK airports, London airports were also compared. London City Airport (78%) was rated the best London airport, with London Gatwick North and Heathrow T4 & T5 coming in at joint second for overall satisfaction, all with scores of 57%.




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