Market Research Jobs & Careers - Operations Panel and Community Manager :: Head Office Strines or Leeds Office

DJS Research Ltd is an independent UK based consultancy specialising in market research surveying (consumer & b2b). We have extensive experience of implementing and managing quantitative and qualitative market research projects within various industry sectors (both UK based and international).

At the centre of DJS Research are our operational teams, these underpin market research processes for our clients. The DJS Research operational data team is growing again and there is a requirement for a new panel/ community management function within the team. DJS Research hold and manage a number of communities and panels and are now looking to expand this requirement as a product to our b2b clients to fulfil the hard to reach groups and high engagement studies currently not feasible through other Online panel/sample companies.

Job Description:
The Panel & Community Manager would sit within the operations team and is a dynamic role crucial to our future business plans. The Panel & Community Manager is responsible for developing the system/ management strategies of DJS Research’s panels and those of our clients. The Panel & Community Manager is also responsible for communicating the panel’s brand messaging, their personalities and benefits in order to drive development, growth and nurturing over various panels/ communities. This role is also responsible for managing, leveraging and incorporating our full suite of respondent communities and databases for all methodologies.

The Panel & Community Manager will be expected to work on their own initiative and bring ideas and experience as to how we can meet our panel growth, quality and balancing member segments while achieving engagement and utilization goals to drive client sales.

Job success is based on having or attaining a combination of excellent online skills, experience using social media as a business tool, and the technology skills to handle basic database management. The Panel & Community Manager is expected to manage their own time and to develop and implement (with input from other parts of the business) the Community acquisition and engagement plan with little supervision.

•    Grow the DJS Research panel(s)/ communities, (number of members and responsiveness of members) to support the fast-growing demand of our clients
•    Develop marketing to support the management, development, and maintenance of our ever-growing online panel community in order to meet target growth, engagement and utilization goals
•    Drive no cost referral/viral traffic to increase membership of the DJS Research panel(s)/ communities
•    Leverage social media tools to effectively market the online panel(s)/ communities to both panellist (niche consumer segments /b2b) and client facing audiences
•    Build relationships with affiliates, partners and media to grow the communities
•    Create innovative channels of communication engaging panelists and supporting our brand personality
•    Develop, implement and maintain panel-facing marketing content for example, blogs, discussions, how-to videos to engage panelists
•    Work cross-departmentally to continuously improve panel website for a better panelist experience
•    Monitor, manage, and reconcile panelist satisfaction, such as third-party blogs/review sites, Survey Police, BBB, etc
•    Monitor panel growth/engagement/satisfaction/churn and report on panel performance metrics to management
•    Provide necessary panel related information for sales and marketing presentation and materials
•    Collaborate with the Sales team to identify key future Panel demand and updating the recruitment plan accordingly
•    Develop all documentation and SOP procedures
•    Provide internal training and knowledge sharing as needed
•    Other duties or assignments as requested by Senior Management

Desired Skills & Experience
•    Experience with online recruitment and/or online community building and customer retention
•    Understanding of social media and how it can be used as a business tool
•    Excellent presentation, numeracy, literacy, verbal and written communication skills
•    High Proficiency in Microsoft Office packages
•    Database management skills a plus
•    Effective time management skills
•    Strong communication skills (written and verbal)
•    Exceptional organizational skills and strong attention to detail
•    Enthusiastic ‘can-do’ attitude
•    Two – three years’ working experience in online panel/community management
•    data processing experience e.g. data cleaning and running counts/basic statistical knowledge/familiarity with the word ‘stats’ will also be beneficial

Company Benefits:
We offer a competitive compensation package.  Benefits include performance bonus sick and holiday pay.  Office environment is friendly and business casual.

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