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				<title>
					DJS Research Get Up and Go this January for the Thomas Theyer Foundation
				</title>
				<description>
					
	
		
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				<link>
					http://www.djsresearch.co.uk/news/article/DJS-Research-Get-Up-and-Go-this-January-for-the-Thomas-Theyer-Foundation
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					http://www.djsresearch.co.uk/news/article/DJS-Research-Get-Up-and-Go-this-January-for-the-Thomas-Theyer-Foundation
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				<title>
					Another Year Over: DJS Research Annual Review - 2018
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				<description>
					
		 
	
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				<link>
					http://www.djsresearch.co.uk/news/article/Another-Year-Over-DJS-Research-Annual-Review-2018
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					http://www.djsresearch.co.uk/news/article/Another-Year-Over-DJS-Research-Annual-Review-2018
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					Back of the net for DJS Research -  Winners at Football Business Awards 2018
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		Huge celebrations are in order for DJS Research and Leicester City Football Club who together have scooped the award for The Best Fan Engagement Programme at the Football Business Awards 2018.
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				<link>
					http://www.djsresearch.co.uk/news/article/Back-of-the-net-for-DJS-Research-Winners-at-Football-Business-Awards-2018
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					DJS Senior Research Manager first ever alumna to be invited to tutor at Research Academy
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					http://www.djsresearch.co.uk/news/article/DJS-Senior-Research-Manager-first-ever-alumna-to-be-invited-to-tutor-at-Research-Academy
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					Market Research Jobs at DJS Research – check out our latest exciting roles!
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				<description>
					
	Want to further your career in Market Research? Fancy being part of a dynamic, forward-thinking, creative and (most of all) fun team? You're in luck as we're currently recruiting! We have a number of exciting opportunities at both our Stockport and new Leeds offices. 

	 

	Come grow with us – a rewarding career at DJS Research

	 

	Since first opening our doors back in 2001 in Stockport, Cheshire, DJS Research has continued its year-on-year growth – and we're now one of the leading market research agencies in the North West. We've also been named as 'One to Watch' by The Market Research Society in its Research Live Industry Report. 

	 

	Just last year we opened a second office (as we were getting pretty full in Stockport!) – just over the Pennines in lovely Leeds. Our sister office will give us the space needed to continue our company expansion as well as continue to attract some of the hottest talent in the country.

	 

	"It's a really exciting time to join DJS Research", said Managing Director, Danny Sims. "The new Leeds office means we can continue our company growth and offer clients a fantastic market research package with some of the top researchers in the industry."  

	 

	Fancy knowing a little more? We're currently looking for talented researchers to join our friendly team. 

	

	Market Research Jobs in Leeds and Stockport

	 

	Whether you're a budding researcher looking for a new challenge or a telephone interviewer with a talent for getting the best from respondents - we want to hear from you! Current job opportunities include Data Executive, Field Executive and Senior Field Executive, Researchers at various levels and Telephone Interviewers – many of which are available at our Leeds or Stockport offices. 

	 

	If you have a passion for research and want to take the next step in your career, take a look at our current market research jobs and drop us a line! 

	 

	
		Get more DJS News: 
	
		DJS Research nominated at the Sports Business Awards 2018 - alongside Leicester City FC!
	
		 
	
		Rise of the machines: Adopting AI and its impact on skills in the research industry
	
		 
	
		Jenna Allen, Research Director, joins DJS Research


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					Some learnings from one of this year's Behavioural Science-based Beesley Lectures
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		Written by Alex McCluckie, Associate Director. Contact Alex here
	
		 
	
		
	
		Nudging the water sector towards a brighter future?
	
		Behavioural science and the water sector are two, once disparate areas, that are slowly becoming better acquainted with each other. Given the great impact that behavioural science has been having over the past few years (as evidenced by the Behavioural Insights Team or "Nudge Unit"), this article's first sentence I would hope will be encouraging to many that work in the industry. To try and investigate further how behavioural science could be leveraged for the good of the water sector, on Wednesday the 10th of October, I jetted off from Manchester down to the Institute of Directors in London to attend one of this year's Beesley Lectures, succinctly titled: Behavioural science in water and energy markets: lessons for evidence-based policy making. 
	
		 
	
		The night was chaired by Dr Xeni Dassiou of City, University of London with the star attraction being a lecture given by Professor Robert Hahn from the University of Oxford. 
	
		 
	
		As appears to be customary at the conferences and speaking events I have attended of late, the session began with a quick overview of behavioural economics and its Nobel-winning popularisers, Kahneman and Thaler. After bringing everyone up to speed, however, Professor Hahn jumped straight into some meaty examples of nudges using real-world examples and demonstrated how insights from this exciting sphere have been harnessed across numerous areas within both water and energy.
	
		 
	
		Whilst it wasn't an all-encompassing overview of what can influence behaviour, part of the session did provide an interesting examination of some of the ways that Hahn's own field experiments have been altering behaviour, with the key tenet for this portion of the talk being that information matters! Indeed, as I have seen from my own work in the water industry, from asking customers about how acceptable they deem their water company's proposed plans for the next five years to be, to their willingness to support a social tariff, how information is framed can make such a difference. Let's take a look at some of Professor Hahn's examples...
	
		 
	
		Some work undertaken on behalf of British Gas that sought to understand how best to get people to take up smart meters provided support for the view that neoclassical economics doesn't always ring true. In this example, the researchers offered a randomly selected group of people a £5 voucher and a second randomly selected group of people a £10 voucher to take up a smart meter. Now firstly, it should be noted that these two monetary incentives resulted in a difference compared to the baseline (that is to say that the offer of a cash incentive did increase people's likelihood to take up smart meters) - nothing overly surprising there I hear you say! What was interesting however was the finding that there was absolutely no difference between the amount of take up between the two amounts, something that is contradictory to what classical economics would teach us; that we should expect more people to take up smart meters with the higher incentive. Now, why is this first snippet of information interesting? Well, imagine you are the operations manager for your water or energy company who yourself is attempting to increase the uptake of smart meters. Falsely assuming that doubling the monetary incentive would double (or at least relatively increase) the take up of meters would lead to a tremendous waste of money that could otherwise be put to great use elsewhere in the business! Can you think of a better example of why experimentation when planning an intervention is crucial?!
	
		 
	
		I should make clear, behavioural science isn't about throwing money at problems. It is about recognising that there are a number of mental biases that human beings tend to succumb to and that these biases can be utilised. One such way of doing this is by presenting people with information that is framed in ways that play on these biases.
	
		 
	
		For clarity's sake, let's take a closer look at two of these now:
	
		 
	
		bull; Loss aversion: is the principle that people react to losses more strongly than gains and they try to prevent losses more than they try to make gains.
	
		 
	
		bull; Social norms: is the principle that people want to be like everyone else and are heavily influenced by what they perceive everyone else is doing. 
	
		 
	
		These two biases have been utilised to influence people to behave in different ways across a range of sectors and industries and here Hahn demonstrated their power in the water sector specifically. 
	
		 
	
		The City of San Antonio, Texas wanted to motivate people to take up rebates for drought-resistant landscaping. To do this, they sent out letters that were framed in different ways but which utilised the aforementioned biases. For instance, asking people to take up an offer of drought-resistant landscaping because they are using more water than their neighbours uses a social norm frame which is different to asking people to take up an offer of drought-resistant landscaping because if they don't, they will lose this offer and by the way this is what your neighbours are doing in terms of consumption, which uses both the social norm frame and the loss frame. Interestingly, the combination of a social comparison and loss framing led to a 36% increase in take up of the offer relative to a benchmark letter that had neither framing effect applied!  Now there are a whole host of other fascinating titbits from this study that time and space restraints won't let me dive into here, such as how social norms alone may play better in some domains whilst loss frames alone may play better in others. However, I have included a link to the article here and I urge you to follow this up because it makes for some really interesting reading.
	
		 
	
		So what is the point here? Well, on the one hand, there is the fact that we know there are certain interventions that can lead to changes in people's behaviour and that the recognition and utilisation of various mental biases can help facilitate such changes. However, I think there is a broader point here and that is that experimentation and evaluation are key. Notice that the two examples I detail above each had a control plus various experimentation groups which due to the randomised design adopted allowed for a direct comparison of cause and effect that otherwise would have been lost. If you're thinking this is something of a 'stating the obvious' type of moment, then spare a thought for California... 
	
		 
	
		In 2015 California was in the sways of a worrying drought. So much so in fact that the Governor, in an attempt to sort this problem out, set about trying to achieve a 25% reduction in water usage by, amongst other costly things, adopting a turf removal programme. Now, these initiatives resulted in the Governor largely meeting his goal, however, there was a problem; there was almost no evaluation or experimentation of the effectiveness of these various programmes undertaken. What this meant was that they were effectively blind as to what worked best and what would work best should a new crisis/drought strike. As Hahn pointed out, it seems that this episode holds true to the phrase coined by Stanford economist Paul Romer: a crisis is a terrible thing to waste! 
	
		 
	
		So, have we found a solution to the myriad issues currently facing the industry?
	
		 
	
		Through experimentation and evaluation, can we slowly begin to form a perfect industry operating in the most efficient and optimum way imaginable? Really, the answer is no, at least not yet. It has been recognised for some time that different nudges work on different margins (although why this is the case is something that we're still trying to learn more about). The truth is, there is no complete theory of human decision making, but we are developing a toolkit that is growing stronger with time. 
	
		 
	
		Indeed, I am conscious that this article thus far has been relatively glowing about behavioural science's possibilities and I feel that in the name of balance it is only right to cover some of the gripes brought to the fore by the audience too. In fact, given the buzz that often follows any discussion of behavioural science and its potential impact, it was interesting to hear a couple of audience members question its usage given that its effects are often quoted as delivering relatively small percentage changes in whatever the target behaviour may be. This even led to a discussion around whether or not behavioural science's effects are at times oversold. Well, as Alex Plant of Anglian Water pointed out, small effects across a large population are probably still worth having and given that running such experimentation to establish how these small effects can best be brought about through skilfully crafted nudges is relatively inexpensive, they can still be well worth the effort.
	
		 
	
		Alex, in his role as respondent for the night's discussion, did provide a well thought through response to Professor Hahn's talk in which he held strong to the belief that we maybe shouldn't be drawn moth-like to the shimmering flame of behavioural science at the expense of traditional economics altogether. Rather, he claimed, we should think about those key tenets of competition regulation theory that have served us well in the past as, he claims, companies will still tend to act in economically rational ways. Policies that recognise this along with incentive-based regulation will still drive efficiency and can drive innovation in ways that deliver for all customers regardless of underpinning sub-optimum choices that may be being made by customers at the individual level.
	
		 
	
		And so to conclude, born out of a realisation that neoclassical economics needed a fundamental re-think, behavioural science does offer insights into how people can be nudged into behaving in ways that are 'good', however that may be defined, whether that be for themselves, the environment or society. 
	
		 
	
		It is well recognised that nudges have been working well in numerous areas of society and I see there to be no reason why behavioural science, if deployed effectively cannot play a really important role in promoting outcomes that are in the public interest in the water (and energy) industry. 
	
		 
	
		Indeed, as we are faced with the growing challenges of population growth and climate change, the fundamentals of evidenced-based policy are only going to increase, in both their appeal and their importance from initial diagnosis, to experimenting with RCTs and studying your outcomes through adequate evaluation and then looping back round to diagnosis. So, whilst no panacea, armed with the growing learnings from behavioural science, we are certainly entering into an incredibly exciting time within the industry of which we are only just beginning to scratch the surface of what seems, at least for now, to be vast possibilities. 
	
		 
	
		 
	
		 


	Get more DJS News: 

	It was the best of climbs, it was the worst of climbs: A Tale of Three Peaks

	 

	Research Executives to complete Market Research Society Advanced Certificate

	 

	DJS Research proud to announce new Charity of the Year

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					It was the best of climbs, it was the worst of climbs: A Tale of Three Peaks
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		By James Hinde, Research Director, email: jhinde@djsresearch.com
	
		DJS walk the Yorkshire Three Peaks to raise money for the Thomas Theyer foundation...
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					Research Executives to complete Market Research Society Advanced Certificate
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		As a company, we always seek to invest in our staff to help them gain new skills, learn more about the industry and help them on their journey to further developing their market research careers. 
	
		 
	
		We have recently enrolled six of our Research Executives and Junior Research Executives on the MRS Advanced Certificate course with the Research Academy to develop their knowledge of market research and gain a solid grounding in research methods and practice as well as working towards an industry recognised degree-level vocational qualification. 
	
		 
	
		The course, which takes up to six months to complete, will ensure they receive the very best training to the highest MRS standard. And as they complete it alongside their daily DJS role, they can begin to apply the theory being taught to real-life situations encountered in the workplace.
	
		 
	
		
	
		 
	
		Learning with The Research Academy 
	
		 
	
		DJS has chosen to use the Research Academy to help our researchers gain their new qualifications because of its passion for research and teaching and also at the recommendation of our Senior Research Manager, Rebecca Green, who is a Research Academy tutor for the post-grad diploma. 
	
		 
	
		Rebecca, who joined DJS Research in June was awarded the MRS Diploma in 2017 and impressed her Research Academy tutors so much, was invited shortly after to switch sides and help others undertaking the course. 
	
		 
	
		She believes enrolling Research Execs on the Advanced Certificate course will enable them to go far beyond mere technical learning, exposing them to a range of industry experts and enabling them to help each other throughout their learning journey.  
	
		
			"I think it's great that DJS is committing themselves to a course like this," she said.   
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					http://www.djsresearch.co.uk/news/article/Research-Executives-to-complete-Market-Research-Society-Advanced-Certificate
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					DJS Research proud to announce new Charity of the Year
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		Following our recent charity of the year review, DJS Research is happy to announce that we will be supporting our new charity, the Thomas Theyer Foundation. 
	
		 
	
		A local charity, based in Buxton, the Thomas Theyer Foundation supports children and young people with additional needs or living in difficult life circumstances by giving them the opportunity to enjoy and benefit from outdoor activity breaks.
	
		 
	
		At DJS we strive to support as many local, national and international charities during our time at work, by participating in a variety of events. From voluntary days to fundraising events, the DJS team are always keen to get involved, and on 23rd September, a group of us will be taking part in the Yorkshire Three Peaks Challenge. This involves a 24.5 mile hike and more than 2,000 metres of climbing over Pen-y-Ghent, Whernside and Ingleborough -- and all within 12 hours! 
	
		 
	
		We're prepared to push ourselves both physically and mentally in order to raise awareness and money for the services that the Thomas Theyer Foundation offers.
	
		 
	
		One of our researchers, Alex Noden, gave her thoughts on the importance of our new charity:
	
		 
	
		"The Thomas Theyer Foundation is a local charity which supports children and young people with additional needs, and their families and carers, allowing them the opportunity to enjoy and explore the outdoors," she said. "Many of us here at DJS Research enjoy running, cycling, walking and other outdoor activities, and we are thrilled to support a local charity that provides that opportunity, and other outdoor opportunities, to those who are in difficult circumstances.  The first challenge is taking place in just a couple of weeks, and I'm sure there will be further fundraising opportunities over the next 12 months.  We look forward to supporting the Thomas Theyer Foundation through these activities!"
	
		 
	
		To help support our charity event, please visit and share our fundraising page: 
	
		 
	
		You can also follow our journey on Facebook where we'll post regular updates in the run-up to the Yorkshire Three Peaks Challenge.
	
		 
	
		Wish us luck! 


	 

	 

	Get more DJS News: 

	DJS Research in the national press: Water Matters survey makes a splash

	 

	A week in the life of a work experience student at DJS Research...

	 

	The water retail market turned one! Time to think about this fledgeling's future...

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					A week in the life of a work experience student at DJS Research...
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	If you're looking for a work placement or a longer internship, DJS Research offers the chance to learn some new skills and get a feel for the market research industry in an exciting, friendly environment...

	 

	So what exactly do we offer?

	 

	Although there's no denying we love a good brew (who doesn't!), finding out who takes sugar and who likes their caffeine boost milk-free will not be high on your daily agenda; we've far too many other exciting opportunities for you to get involved in!

	 

	From working with our creative team and writing news insights to learning about the financial elements of the business and assisting researchers - we want you to have the chance to learn new skills and experience all that a dynamic market research agency has to offer. 

	
	
		We've just spent a brilliant week with A-level student Nikki, who had the opportunity to work with a number of DJS staff to find out more about the inner-workings of a market research agency and work with us on some exciting projects, including learning to make an animation using digital software with our creative team. 
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					As PR19 customer engagement draws to a close, our reflections
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		Written by Alex McCluckie, Associate Director. Email Alex here
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					http://www.djsresearch.co.uk/news/article/As-PR19-customer-engagement-draws-to-a-close-our-reflections
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					DJS Research in the national press: Water Matters survey makes a splash
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		A major piece of research conducted by DJS Research for the Consumer Council for Water (CCWater) has recently been a national talking point, featuring on a number of prominent radio and TV programmes. 
	
		 
	
		The Water Matters research sheds light on how the water services industry compares with other service sectors and focusses on the views that customers have in relation to fairness and value for money. 
	
		 
	
		It surveyed 5110 water-bill payers across England and Wales and covered a variety of topics including satisfaction with water services, sewerage services, company contact and bills.
	
		 
	
		The annual study found 92% of customers are satisfied overall with the service they receive (water services) and 88% are satisfied with their sewerage service. And while almost three-quarters agree that their water bills are affordable, perceptions of fairness are much lower, with 61% agreeing charges are fair. These views, say Water Matters, are strongly shaped by customer experience. 
	
		 
	
		 
	
		
	
		 
	
		For example, the customers who feel that charges are unfair are more likely to have contacted their water company in the last twelve months and are less likely to believe their water provider cares about them as a customer as well as being less likely to recommend them. 
	
		 
	
		The survey also found that while customers views in many areas have stayed broadly the same over the past 7 years, the perceptions they have around fairness are out of kilter with opinion in other areas.  
	
		 
	
		The Water Matters report recommends that water companies should work to bring views on fairness in line with satisfaction in other areas. Speaking on Wake Up to Money on Radio 5 Live, Tony Smith, Chief Executive of the Consumer Council for Water said: 
	
		 
	
		"Although 9 out of 10 customers like services they are getting, there is a big problem with customers' views about the fairness of the bills they are paying - that's about price rises, service issues, profits." 
	
		 
	
		Responding to CC Water's Water Matters report, Water UK Chief Executive, Michael Roberts, said:
	
		 
	
		"Thanks to £150 billion of investment by water companies since the 1990s, customer satisfaction with water and sewerage services remains very high. However, we fully recognise that there is still more to do on other issues. Average bills are currently around £1 a day and have remained roughly the same for the last 20 years in real terms; while 6 out of 10 people see that as good value for money, we are determined to improve on that."
	
		 
	
		 
	
		You can find highlights of the Water Matters report here, or access the full version


	Get more DJS News: 

	The water retail market turned one! Time to think about this fledgeling's future....

	 

	The reason for B2Being: David Marchant attends the B2B Research Conference in London

	 

	As PR19 customer engagement draws to a close, our reflections

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					The water retail market turned one! Time to think about this fledgling's future....
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		Back in April, the water retail market turned one. Data reported by Utility Week shortly afterwards estimated that about 4.5% of a potential 2.6 million supply points had been switched. Not surprisingly this is largely made up of IC and multi-site organisations.
	
		 
	
		Research we have recently conducted on behalf of some of the wholesalers has provided us with some interesting insights into how the first 12 months have been for the retailers.
	
		 
	
		General feedback seems to be that things have gone as well as can be expected. Inevitably there have been some teething problems with the quality of data retailers have received from the wholesalers. Another issue is the array of portals being used by the wholesalers. Retailers can be logging into 10 different portals to check notifications and can have 10 different forms to complete depending on which wholesaler they are dealing with.  
	
		 
	
		Overcoming these data issues is distracting some retailers from customer acquisition and thinking about how they can add value in what is a low margin industry. Some are looking for more collaboration from the wholesalers in this area. 
	
		 
	
		Going forward, it will be interesting to see how the wholesaler-retailer relationship evolves and whether they do come together to offer more added value services to non-household customers. 
	
		 


	Get more DJS News: 

	The reason for B2Being: David Marchant attends the B2B Research Conference in London

	 

	School of thought: a little insight can go a long way!

	 

	Drive up customer satisfaction and loyalty through improved employee engagement

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					The reason for B2Being: David Marchant attends the B2B Research Conference in London
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		Written by David Marchant  Associate Director.  Email David here
	
		 
	
		Once again, B2B market researchers flocked to London. The MRS were hosting the annual conference dedicated to business-to-business research. 
	
		 
	
		It meant an early start. The 6:43 from Stockport would get me to London's gateway to the North - London Euston - with plenty of time to spare. Time enough to saunter down Gower Street in the early morning sunshine, past the sprawling UCL campus and the gaggles of studious types spilling into its buildings, beyond RADA the home of dramatic arts and into the shadow of the imposing British Museum. Just beyond, lay The Radisson Blu, our venue for the day.
	
		 
	
		Chaired by the effervescent Richard Young, our appetite was soon wet as he not only referenced the debates B2B research is to play a key part in: From changing business models to Brexit and digital technology, B2B research would be pivotal; but hinted at things to come – brownies in the first break of the day!
	
		 
	
		The opening panel discussion introduced the importance of reputation, brand equity and social purpose for today's business leaders - a subject that would run like a red thread through the conference. 
	
		 
	
		Set against the backdrop of "striving to build currency" with customers, and "striking a chord" with staff and other constituent parties, Jo Ouvry of Deloitte outlined their need to develop a "reason for being", a sense of belonging and purpose, to drive business decision making and strategy. Indeed, it was the term "purpose" that would be the basis of our first noteworthy statistic of the day: Higher purpose businesses are five times more profitable than lower purpose businesses! 
	
		 
	
		Pampers and Gucci, Tesla and Cummins were referenced as brands with great purpose, vision and equity. But what did this mean, and how would we measure purpose, and maybe more pertinently, what did Millennials think about it? 
	
		 
	
		For it was from the perspective of Millennials that much of our insights were to be gleaned. We dissected them in every which way, looked at them from every angle. How do Millennials judge businesses on their ability to do good? How do they take surveys, and engage with technology? We assessed their skill sets, their attitudes and potential. We even let them lead our roundtable discussions. Their aspirations were discussed in the context of B2B research providers and B2B buyers alike. The latter quite pertinently, as 1 in 2 research buyers is a Millennial. 
	
		 
	
		Jemma Ahmed, a Millenial at Etsy introduced us to research techniques and approaches used in the engagement with micro enterprises – a sector gaining in importance exponentially, with the gig economy in the UK accounting for 14 million people. Jemma left us with an array of vivid images – depth interview settings ranging from campervans, to garden sheds and one bed flats; patting dogs and stroking cats while their respective owners trawled the breadth of their knowledge to respond to questions that only they - the sole decision makers of their micro-businesses - had the answers to. Ethnology and visual techniques, but above all variety and agility are required to accommodate for these respondents' values and unique business models. 
	
		 
	
		From occasional digression into B2B2C to unashamedly and overtly dabbling in B2C, Richard's pertinent rebuke - "We're at a B2B Conference, is there a B2B angle to this?" - steered us slowly but surely toward the conference's true purpose, culminating in two excellent presentations, oozing sheer, unadulterated B2B research at its finest. The first - co-presented by B2B International and the multi-billion pound Aussie insurance business QBE - a multi-faceted customer mapping exercise with insurance decision makers in the construction sector, involving both brokers and end-users. Yes, we had gone B2B2B, and we were loving it, applauding with vigour. 
	
		 
	
		The second – co-presented by Sign Salad and Diversey – a memorable demonstration of the power of semiotic insight. Diversey, a global supplier of cleaning products and services, crippled by numerous takeovers and resultant employee disengagement and a lack of purpose, invested in a rebranding exercise that created emotional resonance with audiences, stakeholders and customers (business customers, of course!). It found its purpose as the business that protects and cares for people every day.
	
		 
	
		I left before the final presentation on the use of scent in retail, involving scratch and sniff cards. But I did wonder about the links to B2B. Indeed, I left for the North with a key question unanswered - had the MRS B2B Conference found its raison d'ecirc;tre? Does it have a high purpose, a purpose relevant to its constituent parties, to B2B researchers? I think there's a fair way to go on our own brand journey. B2C research was too frequently held up as the reference point for B2B research, and at times the context of a B2B conference was lost entirely to B2C matters. The lines were frequently blurred, and subconsciously and invariably, but IMHO unfairly, B2B was positioned as the poorer brother to B2C. 
	
		 
	
		It is true, an increasing number of presentations at this year's conference were more obviously B2B, and research techniques such as the use of video research to build empathy and engagement with retailers, online analytics to improve customer journeys amongst Bestway's technophobic buyers, and semiotics in a drive to emotionally engage with stakeholders, were both interesting in and of themselves, but more relevantly profitable for the businesses eliciting the respective services (Camelot estimated increasing engagement with retailers to be worth £50 million). We're on the right track! But we would do well to build on a few key takeaways from the panel dedicated to upskilling B2B researchers.
	
		 
	
		B2B is distinct from B2C. We (B2B researchers) solve business problems, we don't just answer research questions. We're consultants. Yes, we use the full arsenal of research methods and techniques at our disposal, but our clients (usually) couldn't care less. Research techniques are merely vehicles to answering strategic business objectives, no more. Yes, our audiences have the same common denominator - they are humans and consumers, but they operate in very different environments, subject to unique pressures and responsibilities. Their decision-making units are often extensive and complex, and their decisions result in significant financial investments. B2B is not B2C.
	
		 
	
		But most importantly, to all you Millennials, Generation Xers and Generation Zers, B2B research (IMHO) is more rewarding.


	Get more DJS News: 

	School of thought: a little insight can go a long way!

	 

	Drive up customer satisfaction and loyalty through improved employee engagement

	 

	In It To Win It - The Sports Business Awards 2018

				</description>
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					Drive up customer satisfaction and loyalty through improved employee engagement
				</title>
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		Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.
	
		 
	
		There is a huge body of evidence demonstrating the link between improved employee engagement and increased motivation, commitment and passion from employees, which in turn drive improved business outcomes and competitive advantage.
	
		 
	
		Engaged employees are more customer centric, take less time off through illness, proactively seek to improve and innovate in their role, make fewer mistakes and put in greater discretionary effort to help their business meet its objectives.
	
		 
	
		In fact, research conducted by the Institute of Customer Service in 2017 ('The Customer Knows') found that a 1pt increase in employee engagement leads to a 0.41pt increase in customer satisfaction.
	
		 
	
		In addition, the key behavioural benefits of employee engagement were identified as discretionary effort, empathy and personal connection with customers. They concluded that employee engagement needs to be seen not as merely a survey or a discretionary set of actions, but a key business asset with definable ROI.
	
		 
	
		Our team of employee engagement and customer satisfaction specialists regularly deliver integrated Voice of the Customer and Voice of the Employee research programmes. Our insights help businesses to identify how to improve customer satisfaction through employee engagement and to continue to monitor and evaluate their ongoing engagement activities.   
	
		 
	
		
	
		 
	
		 
	
		   
	
		 
	
		To find out more, contact Jenna Allen, Research Director here
	
		 


	Get more DJS News: 

	In It To Win It - The Sports Business Awards 2018

	 

	DJS Research reaches historic milestone surpassing £5 million annual turnover

	 

	The best laid plans of rats and men Gang aft a-gley! A tale of hardship, flapjacks and glory at the Rat Race Dirty Weekend (12/5/2018)

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					School of thought: a little insight can go a long way!
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		Written by Sebastian Smith Research Executive. Email Seb direct here.
	
		 
	
		
	
		 
	
		During my time here at DJS Research, I've worked with several clients in the education sector, most recently on a project that looks into the wellbeing of teachers and school staff for a charity. Having worked in schools myself and experiencing the pressures our educators face first-hand, this kind of project acts as a reminder as to how important it is to provide help and support wherever we can. With this is mind, I jumped at a recent opportunity to support a local primary school in their business endeavours. 
	
		 
	
		The children of Buxworth Primary, located just 10 minutes away from DJS Research's head office in Strines, are getting their first taste of what it takes to start a business through the 'Fiver Challenge'.
	
		  
	
		So what exactly is the Fiver Challenge?   
	
		 
	
		Pupils receive a £5 pledge and are tasked with setting up a business or creating a service from scratch, including some all-important market research to ensure they're giving their customers what they want. Here at DJS, we recognise the impact local businesses can have within the wider community, and so last week Ali Sims and I went to share our knowledge on the subject and get these young entrepreneurs thinking!
	
		 
	
		Through an all-inclusive session, the children were introduced to key considerations such as; who is your customer? What do they want? What makes your product stand out from the crowd? We helped them to think about new question styles and types; how to develop a well-structured questionnaire, and use engaging presentation styles to effectively display their findings.
	
		 
	
		After listening to the children's thoughts on what they might ask potential customers, we were delighted to have their superb and innovative ideas shared with us – from custom-made bookmarks to rentable Segway's and an array of unique sweet-treat stands, we could soon be seeing the next Alan Sugar in the area!
	
		 
	
		We wish everyone at Buxworth Primary School all the luck in the world and look forward to hearing all of your success stories down the line.
	
		 
	
		The bigger picture: from education to employment
	
		 
	
		Of course, engaging with local schools is worthwhile in itself, but as a company, we strongly believe in getting out into the community and encouraging entrepreneurism, and helping to develop the skills needed for employment.
	
		 
	
		The national skills deficit is well publicised as businesses are finding it increasingly difficult to recruit workers with the right skills. This is particularly the case in market research, so anything we can do to encourage young minds into the insight industry is a positive!
	
		 
	
		For those of you who are a little older, we regularly welcome in high-school pupils, college students and graduates for work experience or internships. Some of these go on to work with us full-time via our Junior Research Executive scheme, which is open now for applications.
	
		 
	
		Who knows, perhaps we'll be welcoming a few alumni of Buxworth Primary in a few years' time!
	
		 
	
		If you're interested to hear more about the early stages of a career in market research, feel free to drop me an email at ssmith@djsresearch.com
	
		 


	Get more DJS News: 

	Drive up customer satisfaction and loyalty through improved employee engagement

	 

	In It To Win It - The Sports Business Awards 2018

	 

	DJS Research reaches historic milestone surpassing £5 million annual turnover

	Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.
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					In It To Win It - The Sports Business Awards 2018
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		Written by Christian Easdown, Senior Research Manager. Email Christian directly here.
	
		 
	
		
	
		 
	
		On Friday 1st June, I had the pleasure of attending The Sports Business Awards in London. Only in its second year, the awards have already received the accolade of 'Best New Awards Ceremony in Business' (I know – who knew that there were award ceremonies for award ceremonies!).
	
		 
	
		Conceived to celebrate the work and achievements of businesses who serve the sports industry, it was a real opportunity for us to showcase our recent work conducted for Leicester City Football Club, and even, possibly, pick up a bit of silverware!
	
		 
	
		The Research Project...
	
		 
	
		So... what took us to the awards? In 2016 we were commissioned by Leicester City Football Club to undertake a programme of research with the objective to engage with disabled fans, stakeholders and experts and gain insight and understanding into the experiences of disabled fans to improve accessibility at King Power Stadium.
	
		 
	
		This fascinating piece of work involved focus groups with frequent match attendees and non-attendees as well as a number of ethnographic immersions involving researchers accompanying disabled fans to matches to understand first-hand experiences.
	
		 
	
		I know what you're thinking – we just wanted to go and watch the football, but who I am kidding? I'm a Manchester United fan! That said, our Managing Director, Danny Sims, who is a Leicester City fan, was more than happy to 'volunteer' to do some of the research (purely in a professional capacity – of course!).
	
		 
	
		The findings...
	
		
	
		 
	
		The research threw up some interesting points for the club and provided valuable insight into the experiences of disabled fans, and how these could be improved. Stuart Johncock, Head of Supporter Engagement at Leicester City Football Club, said :
	
		 
	
		"The findings provided us with a clear action plan in terms of the areas that required most improvement and these changes have now been implemented at King Power Stadium. Thank you for all the hard work and passion that went into the work."
	
		 
	
		A number of months later, Danny emailed me saying he'd come across The Sports Business Awards and felt our research was worthy of a shot. I emphatically agreed, and we started preparing our entry.
	
		 
	
		After all, you've got to be in it to win it.
	
		 
	
		The Sports Business Awards 2018 - the ceremony 
	
		 
	
		I attended the event with Danny, and Simon Driver, a Research Director at DJS, as well as the team we worked with at Leicester City FC - Stuart, Jim and Liam.
	
		 
	
		As we arrived, we were presented with our welcome pack which included the delegate list. Awash with representatives from several Premier League clubs, National Governing Bodies and some fantastic sports charities, it was, quite frankly, a sports fan's dream. It also included a list of all the awards and finalists, of which we had been shortlisted into two categories, 
	
		 
	
		
			Best Fan Engagement Programme
		
			Best CSR or Community Scheme
	
	
		 
	
		Following a brief drinks reception, we were invited into the main room where lunch would be served, followed by the ceremony itself. 
	
		 
	
		
			Now, my experience of award ceremonies is relatively non-existent, but I must admit I was pretty impressed. The event had an undeniable professional feel, with forty or so round tables sat at the foot of a large stage and a single podium placed prominently in the centre.
		
			 
		
			 
		
			Move over BAFTA, this is the real deal.
		
			 
	
	
		 
	
		
	
		 
	
		We were served lunch, and then it was show time. First to the stage, and to a round of rapturous applause, was broadcasting legend, Hazel Irvine, announced by the infamous voice of Strictly Come Dancing and the National Lottery- Alan Dedicoat! (Google him, you'll know who I mean.)
	
		 
	
		The stage was set; our categories were the fourth and twelfth due to be announced... 
	
		 
	
		
			And the result...
		
			 
		
			Given that each category had on average eight finalists, a bronze, silver and gold award was to be announced. 
		
			 
		
			As the turn came for Best Fan Engagement Programme, we sat stiffly in our chairs (not unlike conscientious school children) and let out a big cheer when our name was called out. But alas, for this category at least, it wasn't meant to be. We valiantly clapped the deserving winners – The English Football League.
		
			 
	
	
		 
	
		
	
		 
	
		 
	
		One more shot to go...
	
		 
	
		It wasn't before too long that it was time for category twelve; Best CSR or Community Scheme. We were up against some really tough competition including Huddersfield Town, Newcastle United, Everton and West Ham, to name (drop) a few. Once again we cheered as our entry was read out -- perhaps with even more energy and intent than the first time!
	
		 
	
		"And in Bronze we have... DJS Research  Leicester City FC: Improving the Match Day Experience for Disabled Fans"
	
		 
	
		Cheers erupt from table 32! Bronze!  Result. 
	
		 
	
		 
	
		Of course, everyone wants to win, but from our point of view, it is a huge honour to be recognised for our work, especially given the competition and the high profile judging panel (which included ex-pro athletes such as Colin Jackson, Sally Gunnell, Lawrence Dallaglio and not to mention a number of National Governing Body CEOs).  
	
		 
	
		We even got a piece of silverware...
	
		 
	
		 
	
		We would like to say a huge thank you to the team at Leicester City and especially all the participants who took part in the research. 
	
		 
	
		Third place means a Champions League spot, after all.
	
		 


	Get more DJS News: 

	DJS Research reaches historic milestone surpassing £5 million annual turnover

	 

	The best-laid plans of rats and men Gang aft a-gley! A tale of hardship, flapjacks and glory at the Rat Race Dirty Weekend

	 

	Uncharted Territory: a story about using dashboards as a tool for finding 'the one'

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	What started out as a family-run business with a garden shed as its HQ – has just recorded an annual turnover of £5.2 million.

	 

	
		It has been a record-breaking 12 months for DJS Research, with the company achieving double-digit growth for the 12th consecutive year, as well as opening a second hub in Leeds to support its Stockport head office (no longer a shed, but a multi-storey build in leafy Strines).
		 
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					The best laid plans of rats and men Gang aft a-gley! A tale of hardship, flapjacks and glory at the Rat Race Dirty Weekend (12/5/2018)
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		Written by Rebecca Bennett Senior Research Executive
	
		 
	
		Early challenges
	
		 
	
		We had planned for this, we had been drilled... But ALAS! Within 15 minutes of setting off, unexpected challenges hit us like harsh blows: forgotten IDs, tummy bugs, failed rendezvous and vexing car problems conspired against us. We were already one team member down and we hadn't even left Cheshire – not a great start! But as we tumbled down to Stamford, Radio 1 DJ Dev lifted our spirits with an actual shout out and we felt that things could only get better. WE WERE FAMOUS! 
	
		 
	
		A couple hours later we arrived at Burghley House for Rat Race Dirty Weekend; a legendary 150 obstacle, 13-mile long course through green fields, muddy forests and large reservoirs.  The team consisted of some of DJS' core athletes (who are we kidding?!): Danny the MD, researchers Kelly, Becca B, Christian, Claire P, Hannah, Alex M and Simon, and last but not least Steven, solely representing the Ops department. 
	
		 
	
		After overcoming the first tricky puzzle of the day (how to effectively attach a square timing chip to your shoe lace), we were herded like rats into a festival-like tent that smelt of wet grass and nerves. We were greeted by Mr Motivator Keith and his army pals 'Craig'  'David' (was this a joke? We weren't quite sure...), who got us physically and mentally warmed up for the race.
	
		'AREEEE YOOOOU READYYYY?!'
	
		'YES, KEITH!!'
	
		 
	
		And then we were off!
	
		 
	
		"I really hope there isn't too much running..." sighed Hannah, not even 500m into the course, quite clearly already regretting the day she signed up.
	
		 
	
		But it all started well; like children gaily running through the wheat fields, we strode over hay bales, crawled under nets, bounced on yellow space hoppers and waded through ball pools. There was even a human sized laundrette full of muddy bubbles and hysterical rat racers! The weather was cloudy and warm, but not too warm, and the bucolic surroundings of gorgeous country halls, yellow fields and farm animals grazing put smiles on our innocent faces. 'This isn't going to be so bad!', we thought... (...like fools)
	
		
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					Uncharted Territory: a story about using dashboards as a tool for finding 'the one'
				</title>
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		Written by Kate Slater, Research Director.  Email Kate direct here.
				</description>
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					Market research panels paid
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				<description>
					
 A market research panel is a group of people who have all signed up to take part in market research, such as surveys, focus groups, etc.
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					Online focus groups
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				<description>
					
 Online focus groups are a based on the principles of the traditional focus group research method however they are conducted online, allowing for a dispersed geographic spread which is normally not possible with a face to face focus group.
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					Paid focus groups
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				<description>
					
 Focus groups are a research method which involves the use of participants in a roundtable-like discussion where opinions can be expressed regarding a certain product or service. This can then be used to make almost immediate adjustments.
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					Paid survey sites
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 Survey sites can provide a great introductory way to make money online and is usually a more immediate way of generating income compared to other online money-making methods.
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					Paid surveys at home
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 The way in which participants complete surveys has changed with the growth in technology. Traditional methods used to include postal surveys and face to face surveys completed on location with little incentive.
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					Get paid to do surveys
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				<description>
					
 Earning extra cash for surveys is probably one of the most common forms of making easy money.
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					Paid research studies
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 Paid research studies come in many forms from incentivised online surveys to paid clinical trials. They are designed as a way to gauge the market and for companies to ensure they are targeting the right audiences and testing the effectiveness of their products.
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					Get paid for online surveys
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 Over the past few years, businesses have started to utilise surveys in various different formats and offer payments to the people that wish to take part.
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					Take surveys for money
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 Surveys are not just done on a free basis, businesses have started to recognise the importance of customer opinions and are now offering money incentives to participate.
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					Get paid for surveys
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  Answering a few questions has not been easier – especially when you can get paid for participating in surveys.
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					Get paid to take surveys
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				<description>
					
 There are lots of easy ways to make money, but getting paid to take part in surveys is by far the easiest.
				</description>
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					Online surveys for money
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				<description>
					
 http://www.djsresearch.co.uk./insightpanelParticipants are now able to complete surveys online for cash incentives. It has become a lucrative market with many companies enticing participants with the reward of 'getting paid' for completing surveys online.
				</description>
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					Paid Online Surveys
				</title>
				<description>
					
 Paid online surveys are becoming more prevalent in the emerging era of information technology that we live in today. Online surveys are hosted via the internet with the promise of a paid incentive in return for completion of the survey. They yield a greater scale of response, as they are much more accessible and distributable compared to traditions survey methods.
				</description>
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					Paid Surveys
				</title>
				<description>
					
 Paid surveys are an incentivised form of statistical survey where participants are compensated for their partaking and completion of a survey. The payment usually comes in the form of a cash incentive and can involve both qualitative and quantitative methods.
				</description>
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					Pet Market Research
				</title>
				<description>
					
 In market research, pet market research includes research with pet owners, pet retail firms, pet brands and pet charities, across both the private and third sector. This can include anyone who owns a pet, whether it a cat, dog, or horse, to those that work with animals or sell products retailed to pets and their owners.
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Paid Market Research
				</title>
				<description>
					
 Paid Market Research is sometimes offered as a thank you for participating in research projects.
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Consumer Panel Research
				</title>
				<description>
					
 Consumer panel research refers to a market research methodology which utilises consumer panels in order to quickly and efficiently understand the prevailing views of a group - whether that be a specific group of consumers (such as over-50s), consumers in a geographic location or members of more specific group. Although members of a 'panel', those in the latter group would often be referred to as a specific panel type; for instance, VoicED is a teacher panel owned and operated by DJS Research and only accepts teachers and education professionals, and we also have our own insight panel for consumers and other respondents which you can sign up to if you wish.
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Value Assessment Research
				</title>
				<description>
					
 Value Assessment Research allows companies to assess the worth of a new product or service before it is introduced to the market. By conducting this type of research, companies can gauge whether or not there is a) a need for the product and b) a demand for the product. Long-term, Value Assessment Research can potentially save companies vast amounts of money and face by declaring whether or not a product or service is marketable, before it hits the shelves.
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Brand Auditing Market Research
				</title>
				<description>
					
 Brand Auditing Market Research has several instrumental benefits to companies, it:
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Blind Use Testing
				</title>
				<description>
					
 Blind Use Testing is when certain information or aspects of a product are kept concealed from the tester to ensure there is no bias in their reporting.
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Survey suggests smartphone shopping to increase by £10bn this year
				</title>
				<description>
					
 Survey suggests smartphone shopping to increase by £10bn this year: Findings of a recent poll looking at how people use their smartphones suggest that more consumers will shop online this year using a smartphone or tablet than through visiting a physical retail store.

  

 Following a uSwitch poll of 2,005 UK shoppers, researchers predict a rise of £10billion for goods bought via smart devices in 2019. According to the survey, 58% of respondents will shop using their smartphones or tablets this year  – which equates to 30 million Britons. This is an increase of 12 million on 2018 figures, taking spending up to £25 billion.

  

 Findings from the research show that for the first time, smartphone purchases (58%) have overtaken visits to high street stores and shopping centres (56%), with the top reason given by the majority of shoppers (66%) being the convenience it offers. 

  

 Other reasons for choosing shopping online versus in-store include being able to shop at all hours (64%), the ability to search for the best prices (40%) and being offered a wider choice of products (39%). 

  

 The most popular products to buy online

  

 
  Of all the products we buy online, the poll found apparel topped the list with 69% saying they used their smartphones to buy clothes. Other items include books (51%), grocery shopping (47%) and tickets for the cinema (43%). 
 
   
 
  Head of retail insights and analytics at the British Retail Consortium, Rachel Lund, said:
 
   
 
  
   "The BRC-Hitwise monitor shows more than 50% of hits on retailers' websites coming from mobile phones. The challenge continues to be in driving conversions.
 
 
   
 
  "Smartphones are not a threat to the high street, but an opportunity for retailers able to integrate the physical and digital experience, particularly as shoppers often browse websites whilst in shops."
 
   

				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Survey-suggests-smartphone-shopping-to-increase-by-10bn-this-year-04289
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Survey-suggests-smartphone-shopping-to-increase-by-10bn-this-year-04289
				</guid>
			</item>
			<item>
				<title>
					9 out of 10 consumers want multisensory shopping experiences, reveals global survey
				</title>
				<description>
					
 9 out of 10 consumers want multisensory shopping experiences: A global survey of consumers has found that shoppers want more than just a place to buy their retail goods. Instead, they want a multisensory shopping experience combining visuals, music and scent - a combination of which is most likely to encourage 90% of shoppers to revisit a store.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/9-out-of-10-consumers-want-multisensory-shopping-experiences-reveals-global-survey-04288
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/9-out-of-10-consumers-want-multisensory-shopping-experiences-reveals-global-survey-04288
				</guid>
			</item>
			<item>
				<title>
					Results from survey identify dream job for marketers
				</title>
				<description>
					
 Results from survey identify dream job for marketers: A nationwide survey of 1,200 workers has created a picture of what the ideal role for marketing professionals would be, taking into consideration areas such as salary, flexibility, location and benefits.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Results-from-survey-identify-dream-job-for-marketers-04287
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Results-from-survey-identify-dream-job-for-marketers-04287
				</guid>
			</item>
			<item>
				<title>
					59% not in support of wet wipe ban, according to survey
				</title>
				<description>
					
 59% not in support of a wet wipe ban: Back in May, the national media was a hive of opinion following a DEFRA pledge to reduce avoidable plastic waste - which included single-use disposable wipes often used for removing make-up, domestic cleaning or cleaning up babies after a nappy change.

  

 At the time, a UK spokesperson for DEFRA said: "As part of our 25-year environment plan, we have pledged to eliminate all avoidable plastic waste, and that includes single-use products like wet wipes." 

  

 However, a survey by Lanes Group PLC has found 59% of respondents would not be in support of a ban on disposable wipes. It also found that 31% admitted to flushing wipes down the toilet – a major contributing factor to the blockage issues costing water companies millions every year.

  

 Water UK report that blockages in UK sewers add £100m to water bills annually - and it says wet wipes are the main problem.

  

 Fatbergs

  

 When it comes to fatbergs - the giant obstructions in our sewerage systems formed when non-biodegradable products fuse with fats, oil and grease (FOG) -  the survey found 93% of the 1000 respondents polled said the public needs more education. 

  

 The survey also revealed that almost half of those questioned (47%) admit to disposing of FOG down the kitchen sink, this is despite three quarters (75%) saying they were 'quite aware' or 'very aware' of the dangers of pouring such substances down the drain.

  

 Of all the wipes used by people in the UK, the survey highlighted antibacterial cleaning wipes as the most frequently used, with 52% saying they formed part of their cleaning routine, followed by baby wipes (44%).  Respondents were most in support of eliminating cleaning wipes and moistened wipes sold as an alternative to toilet paper, while just 15% said they would support the Government banning baby wipes. 

  

 'Flushable' wipes 

  

 The BBC reported earlier this month that no wet wipes have so far passed water industry tests for disintegration - despite being marketed as 'flushable'.

  

 While water companies blame wet wipes for expensive blockages, companies who make 'flushable' wipes insist that their tests are adequate and it is the non-flushable variety wreaking havoc in sewers. 

  

 Michelle Ringland, Head of Marketing at Lanes for Drains, said: "Disposable wipes should never ever be flushed down the toilet, even if they say 'flushable' on the packaging. The vast majority of them do not biodegrade easily and are usually made from polyester, containing millions of microfibers that are impregnated with chemicals."

  

 Since writing this insight it has been revealed (January 2109) that all wipes passing stringent industry tests will be able to display a 'fine to flush' logo (drawn up by the water industry) on product packaging. 

  

 Michael Roberts of Water UK said: "This is an important step in the battle against blockages. We've all seen the impact of fatbergs, and we want to see fewer of them." 

  
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/59percent-not-in-support-of-wet-wipe-ban-according-to-survey-04268
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/59percent-not-in-support-of-wet-wipe-ban-according-to-survey-04268
				</guid>
			</item>
			<item>
				<title>
					60% of young people Google symptoms before making GP appointment
				</title>
				<description>
					
 60% of young people Google symptoms before making GP appointment: A survey looking at the behavioural differences between generations when it comes to health and wellbeing found that Generation Z (16 - 23-year old's) are twice as likely to google their symptoms before booking a doctor's appointment than Baby Boomers (aged 54 -72).
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/60percent-of-young-people-Google-symptoms-before-making-GP-appointment-04285
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/60percent-of-young-people-Google-symptoms-before-making-GP-appointment-04285
				</guid>
			</item>
			<item>
				<title>
					'Embarrassing' symptoms cause 1 in 4 people to delay visiting GP, survey finds
				</title>
				<description>
					
 'Embarrassing' symptoms cause 1 in 4 people to delay visiting GP: A survey has revealed that 25% of people have put off seeing a doctor because of feelings of embarrassment over their symptoms, meaning serious conditions are at risk of going undiagnosed.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Embarrassing-symptoms-cause-1-in-4-people-to-delay-visiting-GP-survey-finds-04286
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Embarrassing-symptoms-cause-1-in-4-people-to-delay-visiting-GP-survey-finds-04286
				</guid>
			</item>
			<item>
				<title>
					72% of teachers know colleague who has quit over pupil bad behaviour, survey reveals
				</title>
				<description>
					
 72% of teachers know colleague who has quit over pupil bad behaviour: A survey for think tank, Policy Exchange has found more than seven out of ten teachers polled know a work colleague who has left the profession because of poor student behaviour in schools. 

  

 The report called 'It just Grinds You Down' is one of the most extensive to be conducted looking at persistent disruptive behaviour in schools and what can be done about it.   

  

 The poll found three-quarters (75%) of teachers feel low-level disruption in their classrooms is a 'frequent' or 'very frequent occurrence'. It also found that 54% of teachers feel that disruptive students are affecting the quality of education they are able to offer to other students. 

  

 Deterring potential teachers 

  

 According to seven out of ten respondents (71%) disruptive pupils are a key reason why many potential teachers are being put off joining the profession, while teacher retention is also an issue with almost two-thirds (62%) admitting they are currently, or have previously considered leaving as a direct result of student bad behaviour.  

  

  

 Serious bad behaviour witnessed by teachers

  

 While 75% of teachers experience daily low-level disruption (talking when a teacher is talking, using a mobile phone and arriving late for lessons) there are also more worrying behaviours some teachers have to deal with. Of the more 'serious' bad behaviours, 21% said they had seen a pupil physically attack a teacher once in the last year, while 19% had witnessed a student taking drugs or drinking alcohol (15%) in the past year. 

  

 Teacher training 

  

 When asked how well their teacher training had prepared them for their experiences in the classroom and for managing poor pupil behaviour, 44% answered 'not very well' or 'not well at all'. 

  

 Another question revealed that over half of those polled (59%) were either 'very reluctant' or 'quite reluctant' to talk about their behaviour management difficulties worrying that this may mean other staff take a poor view of their teaching abilities. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/72percent-of-teachers-know-colleague-who-has-quit-over-pupil-bad-behaviour-survey-reveals-04284
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/72percent-of-teachers-know-colleague-who-has-quit-over-pupil-bad-behaviour-survey-reveals-04284
				</guid>
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			<item>
				<title>
					60% of Brits admit to ruining the Christmas dinner, reveals poll
				</title>
				<description>
					
 60% of Brits admit to ruining the Christmas dinner: Planning to cook Christmas dinner this year? It might reassure you (or not...) to know that according to a recent survey, six out of ten adults tasked with the ultimate festive responsibility say they have messed it up.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/60percent-of-Brits-admit-to-ruining-the-Christmas-dinner-reveals-poll-04283
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/60percent-of-Brits-admit-to-ruining-the-Christmas-dinner-reveals-poll-04283
				</guid>
			</item>
			<item>
				<title>
					Workplace injuries result in 130,000 days off for construction workers each year, survey finds
				</title>
				<description>
					
 A survey by Direct Line has revealed insight into accidents in the construction industry – revealing that between 2014 and 2017 workers had to take 392,000 days off work due to injuries sustained on site.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Workplace-injuries-result-in-130000-days-off-for-construction-workers-each-year-survey-finds-04282
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Workplace-injuries-result-in-130000-days-off-for-construction-workers-each-year-survey-finds-04282
				</guid>
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			<item>
				<title>
					Less than 20% of kids getting recommended amount of exercise per day, survey finds
				</title>
				<description>
					
 Less than 20% of kids getting recommended amount of exercise per day: A new Sport England survey has found just 17.5% of kids are getting the Chief Medical Officer's recommended amount of exercise (of one hour) per day.

  

 The Active Lives Children and Young People Survey is the largest survey ever undertaken of its kind, polling 130,000 youngsters (or in some cases their parents) aged between 5 and 16 years in England. The survey looks into how active children in England are day to day, both in and out of the school environment. 

  

 It found 23.9% (1.7 million) do around half an hour to 59 minutes of physical activity daily (considered 'fairly active'), while a third of those polled (32.9% equal to 2.3 million) said they do less than half an hour per day. There are also 1.8 million (25.7%) who exercise for an average of one hour per day but not necessarily every day.  Active every day for at least an hour are 1.2 million children - 17.5% of those polled. 

  

 Also highlighted by the poll was that boys tend to be more active than girls with 20% of boys undertaking one hour of regular daily exercise compared to 14% of girls (looking across the entire range 5-16 years). As they grow older from, the gap widens. 

  

 What kind of exercise are our kids participating in?

  

 For kids of high school age, team sports (football, rugby, rounders, etc) make up the largest proportion of exercise taken (65% of 11-13 year olds and 56% of 13-16 year olds), while the more likely activities for younger children (5 – 7 years) are active play and informal games such as playground 'tag' (79%), walking to school or other places (73%) and swimming (53%). 

  

 Effect of income in activity undertaken

  

 The survey also found that children from poorer families are less active than those from affluent homes, with 39% of people from the poorest families engaging in less than half an hour of exercise each day, compared to a quarter (25%) from families with larger family incomes. It also found that where 85% of children from wealthier families can swim 25 metres by the end of primary school, that figure drops to 42% when looking at the least affluent.

  

 Tim Hollingsworth, chief executive of Sport England said:

  

 "This research is the first of its kind anywhere in the world and is a big wake-up call for all of us.

  

 "We all care about the health and wellbeing of our children. These results tell us that what is currently being done to support them is not enough and change is required."

  

 
  
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Less-than-20percent-of-kids-getting-recommended-amount-of-exercise-per-day-survey-finds-04281
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Less-than-20percent-of-kids-getting-recommended-amount-of-exercise-per-day-survey-finds-04281
				</guid>
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			<item>
				<title>
					More people opposed to second referendum on Brexit than in support, survey reveals
				</title>
				<description>
					
 More people opposed to second referendum on Brexit than in support: A survey for the Daily Express has revealed 40% of respondents polled would be in favour of a second referendum on Brexit, however half (50%) said they would not support one.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/More-people-opposed-to-second-referendum-on-Brexit-than-in-support-survey-reveals-04280
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/More-people-opposed-to-second-referendum-on-Brexit-than-in-support-survey-reveals-04280
				</guid>
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			<item>
				<title>
					Fear of poor broadband is stopping people moving to a rural location, survey finds
				</title>
				<description>
					
 Fear of poor broadband is stopping people moving to a rural location: A move to the countryside may be a wonderful idea if you're seeking a more peaceful way of life – but the latest survey by price comparison and switching service, uSwitch.com suggests the fear of being cut off because of poor broadband is stopping people embracing the rural dream.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Fear-of-poor-broadband-is-stopping-people-moving-to-a-rural-location-survey-finds-04279
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Fear-of-poor-broadband-is-stopping-people-moving-to-a-rural-location-survey-finds-04279
				</guid>
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			<item>
				<title>
					Survey reveals cheapest and most expensive broadband around the globe
				</title>
				<description>
					
 Survey reveals cheapest and most expensive broadband around the globe: If you're wondering how your broadband deal compares with other countries around the globe, a new survey can shed some light.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Survey-reveals-cheapest-and-most-expensive-broadband-around-the-globe-04278
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Survey-reveals-cheapest-and-most-expensive-broadband-around-the-globe-04278
				</guid>
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			<item>
				<title>
					Best and Worst ISPs revealed in customer satisfaction poll
				</title>
				<description>
					
 Best and Worst ISPs revealed in customer satisfaction poll: The results are in from the latest Which? magazine poll looking at how satisfied broadband customers are with their internet service provider. 

  

 The magazine surveyed over 7,000 broadband customers - with 71% having being with their provider for three years or more. It found that overall, 57% were unhappy with the service they received, with issues ranging from poor speeds to price hikes. 

  

 When it came to individual companies, Zen Internet, which says its puts 'people before profits' was judged the best provider when it came to overall satisfaction with 86% of customers happy with the service overall. The independent provider was followed by Utility Warehouse (79%), Plusnet (73%) SSE (70%) and John Lewis completing the top five with 69%.

  

 At the bottom of the table were three of the biggest ISPs: Sky Broadband (47% satisfaction), TalkTalk (48%) and BT (49%) followed by Post Office in ninth place with 56%, EE (60%) and Vodafone (62%). 

  

 The survey also looked at the increase in payment to ISPs when introductory offers expire, which can take the annual cost way beyond what customers had been paying initially. Ofcom has recently announced that by 2019, new rules will be introduced to notify customers when they are approaching the end of their minimum contract term so they can decide if they want to stay or make a switch. 

  

 The survey found Virgin Media's prices increased on average for customers on its VIVID 100 deal by more than half (52%) after the introductory 12 months taking the cost from £24 per month to £47 – a 74% increase. Sky Broadband came in second with a 42% increase, followed by Plusnet (40%), SSE (37%), EE (33%) and John Lewis Broadband (30%). With smaller cost increases were PostOffice (24%), BT (23%), TalkTalk (15%) and Zen Internet (9%). 

  

  

 Top UK ISPs by Customer Satisfaction

  

 1. Zen Internet 86%

 2. Utility Warehouse 79%

 3. Plusnet 73%

 4. SSE 70%

 5. John Lewis 69%

 6. Vodafone 62%

 7. EE 60%

 8. Virgin Media 59%

 9. Post Office 56%

 10. BT 49%

 11. TalkTalk 48%

 12. Sky Broadband 47%
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Best-and-Worst-ISPs-revealed-in-customer-satisfaction-poll-04277
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Best-and-Worst-ISPs-revealed-in-customer-satisfaction-poll-04277
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				<title>
					Survey finds kids more likely to be obese if their parents are
				</title>
				<description>
					
 Survey finds kids more likely to be obese if their parents are: The annual Health Survey for England (HSE) has revealed the children of obese parents are more likely to be obese themselves – and around three times more likely to be obese than children with parents who have a healthy BMI.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Survey-finds-kids-more-likely-to-be-obese-if-their-parents-are-04276
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Survey-finds-kids-more-likely-to-be-obese-if-their-parents-are-04276
				</guid>
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				<title>
					Majority of consumers aged 18-35 buy clothes they never wear, survey finds
				</title>
				<description>
					
 Majority of consumers aged 18-35 buy clothes they never wear: A survey has revealed an incredible 83% of consumers aged 18-35 buy clothes that never see life beyond the wardrobe.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Majority-of-consumers-aged-18-35-buy-clothes-they-never-wear-survey-finds-04275
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Majority-of-consumers-aged-18-35-buy-clothes-they-never-wear-survey-finds-04275
				</guid>
			</item>
			<item>
				<title>
					UK water infrastructure rates highly in global survey
				</title>
				<description>
					
 UK water infrastructure rates highly in global survey: The UK's water infrastructure has scored highly in the Global Index Survey, judged the second-best infrastructure sector in the UK and ranked higher than the global average.

  

 The survey, for Global Infrastructure Investor Association (GIIA) polled 20,000 from 29 countries and looks at 10 infrastructure sectors including road networks, airports and energy. 

  

 The UK's water and sewerage system was rated as the second best area in the UK of all the sectors, with 65% judging it to be 'good' or 'very good'. Airports took the top spot scoring 67%. 

  

 After water and sewerage were motorways and major roads (54%), digital infrastructure (52%), the local road network (42%) and energy generation (39%). Nuclear infrastructure was 7th in the table at 36% and rail infrastructure including track and station performing less strongly with just a third of people rating the sector very or fairly good.

  

 Over half (54%) agreed that the rail infrastructure was 'fairly' or 'very poor', along with new housing supply - also at 54%  

  

 When it comes to a worldview, Britain's water and sewerage system ranked higher than the global average of 52% and also the G8 average (57%). It fell below that of Germany (ranked highest at 75%), Czech Republic (73%), Saudi Arabia (70%), Australia (68%), Sweden (68%), and France (66%) and on a par with Canada (65%) and Malaysia (65%). 

  

 Chief executive of Water UK, Michael Roberts said: "It's no coincidence that our water and sewerage infrastructure is rated so highly, given that water companies have invested £150 billion on improvements to the industry since privatisation."

  

 Other findings...

  

 The survey also found that 73% of Brits believe that further investment in infrastructure is vital to Britain's future economic growth, however, 57% believe not enough is being done to improve the UK's needs relating to infrastructure. 

  

 Over a third (36%) feel the area where they live is not getting a fair share UK infrastructure investment. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/UK-water-infrastructure-rates-highly-in-global-survey-04274
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/UK-water-infrastructure-rates-highly-in-global-survey-04274
				</guid>
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				<title>
					47% of building professionals expect to make majority of construction projects green by 2021, reveals survey
				</title>
				<description>
					
 47% of building professionals expect to make majority of construction projects green by 2021: A global survey has revealed the demand for smart, efficient 'green' buildings is set to increase further in the coming years.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/47percent-of-building-professionals-expect-to-make-majority-of-construction-projects-green-by-2021-reveals-survey-04273
				</link>
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					New survey reveals 82% of road users in England are satisfied
				</title>
				<description>
					
 New survey reveals 82% of road users in England are satisfied: A new survey looking at road user satisfaction has revealed overall, 82% of those using roads in England are either 'very' or 'fairly satisfied' with their experiences.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/New-survey-reveals-82percent-of-road-users-in-England-are-satisfied-04272
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					http://www.djsresearch.co.uk/blog/article/New-survey-reveals-82percent-of-road-users-in-England-are-satisfied-04272
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				<title>
					Survey suggests low oil price is impacting safety in gas and oil industries
				</title>
				<description>
					
 Survey suggests low oil price is impacting safety in gas and oil industries: Despite the best intentions to maintain safety standards, 72% of oil bosses report lower oil prices have had a negative impact. They believe that the downturn in price of oil has had a moderate or significant impact on safety risk – characterised by cost-cutting, redundancies, and 'belt-tightening'.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Survey-suggests-low-oil-price-is-impacting-safety-in-gas-and-oil-industries-04241
				</link>
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					http://www.djsresearch.co.uk/blog/article/Survey-suggests-low-oil-price-is-impacting-safety-in-gas-and-oil-industries-04241
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