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					A week in the life of a work experience student at DJS Research...
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	If you're looking for a work placement or a longer internship, DJS Research offers the chance to learn some new skills and get a feel for the market research industry in an exciting, friendly environment...

	 

	So what exactly do we offer?

	 

	Although there's no denying we love a good brew (who doesn't!), finding out who takes sugar and who likes their caffeine boost milk-free will not be high on your daily agenda; we've far too many other exciting opportunities for you to get involved in!

	 

	From working with our creative team and writing news insights to learning about the financial elements of the business and assisting researchers - we want you to have the chance to learn new skills and experience all that a dynamic market research agency has to offer. 

	
	
		We've just spent a brilliant week with A-level student Nikki, who had the opportunity to work with a number of DJS staff to find out more about the inner-workings of a market research agency and work with us on some exciting projects, including learning to make an animation using digital software with our creative team. 
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					As PR19 customer engagement draws to a close, our reflections
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		Written by Alex McCluckie, Associate Director. Email Alex here
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					http://www.djsresearch.co.uk/news/article/As-PR19-customer-engagement-draws-to-a-close-our-reflections
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					DJS Research in the national press: Water Matters survey makes a splash
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		A major piece of research conducted by DJS Research for the Consumer Council for Water (CCWater) has recently been a national talking point, featuring on a number of prominent radio and TV programmes. 
	
		 
	
		The Water Matters research sheds light on how the water services industry compares with other service sectors and focusses on the views that customers have in relation to fairness and value for money. 
	
		 
	
		It surveyed 5110 water-bill payers across England and Wales and covered a variety of topics including satisfaction with water services, sewerage services, company contact and bills.
	
		 
	
		The annual study found 92% of customers are satisfied overall with the service they receive (water services) and 88% are satisfied with their sewerage service. And while almost three-quarters agree that their water bills are affordable, perceptions of fairness are much lower, with 61% agreeing charges are fair. These views, say Water Matters, are strongly shaped by customer experience. 
	
		 
	
		 
	
		
	
		 
	
		For example, the customers who feel that charges are unfair are more likely to have contacted their water company in the last twelve months and are less likely to believe their water provider cares about them as a customer as well as being less likely to recommend them. 
	
		 
	
		The survey also found that while customers views in many areas have stayed broadly the same over the past 7 years, the perceptions they have around fairness are out of kilter with opinion in other areas.  
	
		 
	
		The Water Matters report recommends that water companies should work to bring views on fairness in line with satisfaction in other areas. Speaking on Wake Up to Money on Radio 5 Live, Tony Smith, Chief Executive of the Consumer Council for Water said: 
	
		 
	
		"Although 9 out of 10 customers like services they are getting, there is a big problem with customers' views about the fairness of the bills they are paying - that's about price rises, service issues, profits." 
	
		 
	
		Responding to CC Water's Water Matters report, Water UK Chief Executive, Michael Roberts, said:
	
		 
	
		"Thanks to £150 billion of investment by water companies since the 1990s, customer satisfaction with water and sewerage services remains very high. However, we fully recognise that there is still more to do on other issues. Average bills are currently around £1 a day and have remained roughly the same for the last 20 years in real terms; while 6 out of 10 people see that as good value for money, we are determined to improve on that."
	
		 
	
		 
	
		You can find highlights of the Water Matters report here, or access the full version


	Get more DJS News: 

	The water retail market turned one! Time to think about this fledgeling's future....

	 

	The reason for B2Being: David Marchant attends the B2B Research Conference in London

	 

	As PR19 customer engagement draws to a close, our reflections

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					The water retail market turned one! Time to think about this fledgling's future....
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		Back in April, the water retail market turned one. Data reported by Utility Week shortly afterwards estimated that about 4.5% of a potential 2.6 million supply points had been switched. Not surprisingly this is largely made up of IC and multi-site organisations.
	
		 
	
		Research we have recently conducted on behalf of some of the wholesalers has provided us with some interesting insights into how the first 12 months have been for the retailers.
	
		 
	
		General feedback seems to be that things have gone as well as can be expected. Inevitably there have been some teething problems with the quality of data retailers have received from the wholesalers. Another issue is the array of portals being used by the wholesalers. Retailers can be logging into 10 different portals to check notifications and can have 10 different forms to complete depending on which wholesaler they are dealing with.  
	
		 
	
		Overcoming these data issues is distracting some retailers from customer acquisition and thinking about how they can add value in what is a low margin industry. Some are looking for more collaboration from the wholesalers in this area. 
	
		 
	
		Going forward, it will be interesting to see how the wholesaler-retailer relationship evolves and whether they do come together to offer more added value services to non-household customers. 
	
		 


	Get more DJS News: 

	The reason for B2Being: David Marchant attends the B2B Research Conference in London

	 

	School of thought: a little insight can go a long way!

	 

	Drive up customer satisfaction and loyalty through improved employee engagement

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					The reason for B2Being: David Marchant attends the B2B Research Conference in London
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		Written by David Marchant  Associate Director.  Email David here
	
		 
	
		Once again, B2B market researchers flocked to London. The MRS were hosting the annual conference dedicated to business-to-business research. 
	
		 
	
		It meant an early start. The 6:43 from Stockport would get me to London's gateway to the North - London Euston - with plenty of time to spare. Time enough to saunter down Gower Street in the early morning sunshine, past the sprawling UCL campus and the gaggles of studious types spilling into its buildings, beyond RADA the home of dramatic arts and into the shadow of the imposing British Museum. Just beyond, lay The Radisson Blu, our venue for the day.
	
		 
	
		Chaired by the effervescent Richard Young, our appetite was soon wet as he not only referenced the debates B2B research is to play a key part in: From changing business models to Brexit and digital technology, B2B research would be pivotal; but hinted at things to come – brownies in the first break of the day!
	
		 
	
		The opening panel discussion introduced the importance of reputation, brand equity and social purpose for today's business leaders - a subject that would run like a red thread through the conference. 
	
		 
	
		Set against the backdrop of "striving to build currency" with customers, and "striking a chord" with staff and other constituent parties, Jo Ouvry of Deloitte outlined their need to develop a "reason for being", a sense of belonging and purpose, to drive business decision making and strategy. Indeed, it was the term "purpose" that would be the basis of our first noteworthy statistic of the day: Higher purpose businesses are five times more profitable than lower purpose businesses! 
	
		 
	
		Pampers and Gucci, Tesla and Cummins were referenced as brands with great purpose, vision and equity. But what did this mean, and how would we measure purpose, and maybe more pertinently, what did Millennials think about it? 
	
		 
	
		For it was from the perspective of Millennials that much of our insights were to be gleaned. We dissected them in every which way, looked at them from every angle. How do Millennials judge businesses on their ability to do good? How do they take surveys, and engage with technology? We assessed their skill sets, their attitudes and potential. We even let them lead our roundtable discussions. Their aspirations were discussed in the context of B2B research providers and B2B buyers alike. The latter quite pertinently, as 1 in 2 research buyers is a Millennial. 
	
		 
	
		Jemma Ahmed, a Millenial at Etsy introduced us to research techniques and approaches used in the engagement with micro enterprises – a sector gaining in importance exponentially, with the gig economy in the UK accounting for 14 million people. Jemma left us with an array of vivid images – depth interview settings ranging from campervans, to garden sheds and one bed flats; patting dogs and stroking cats while their respective owners trawled the breadth of their knowledge to respond to questions that only they - the sole decision makers of their micro-businesses - had the answers to. Ethnology and visual techniques, but above all variety and agility are required to accommodate for these respondents' values and unique business models. 
	
		 
	
		From occasional digression into B2B2C to unashamedly and overtly dabbling in B2C, Richard's pertinent rebuke - "We're at a B2B Conference, is there a B2B angle to this?" - steered us slowly but surely toward the conference's true purpose, culminating in two excellent presentations, oozing sheer, unadulterated B2B research at its finest. The first - co-presented by B2B International and the multi-billion pound Aussie insurance business QBE - a multi-faceted customer mapping exercise with insurance decision makers in the construction sector, involving both brokers and end-users. Yes, we had gone B2B2B, and we were loving it, applauding with vigour. 
	
		 
	
		The second – co-presented by Sign Salad and Diversey – a memorable demonstration of the power of semiotic insight. Diversey, a global supplier of cleaning products and services, crippled by numerous takeovers and resultant employee disengagement and a lack of purpose, invested in a rebranding exercise that created emotional resonance with audiences, stakeholders and customers (business customers, of course!). It found its purpose as the business that protects and cares for people every day.
	
		 
	
		I left before the final presentation on the use of scent in retail, involving scratch and sniff cards. But I did wonder about the links to B2B. Indeed, I left for the North with a key question unanswered - had the MRS B2B Conference found its raison d'ecirc;tre? Does it have a high purpose, a purpose relevant to its constituent parties, to B2B researchers? I think there's a fair way to go on our own brand journey. B2C research was too frequently held up as the reference point for B2B research, and at times the context of a B2B conference was lost entirely to B2C matters. The lines were frequently blurred, and subconsciously and invariably, but IMHO unfairly, B2B was positioned as the poorer brother to B2C. 
	
		 
	
		It is true, an increasing number of presentations at this year's conference were more obviously B2B, and research techniques such as the use of video research to build empathy and engagement with retailers, online analytics to improve customer journeys amongst Bestway's technophobic buyers, and semiotics in a drive to emotionally engage with stakeholders, were both interesting in and of themselves, but more relevantly profitable for the businesses eliciting the respective services (Camelot estimated increasing engagement with retailers to be worth £50 million). We're on the right track! But we would do well to build on a few key takeaways from the panel dedicated to upskilling B2B researchers.
	
		 
	
		B2B is distinct from B2C. We (B2B researchers) solve business problems, we don't just answer research questions. We're consultants. Yes, we use the full arsenal of research methods and techniques at our disposal, but our clients (usually) couldn't care less. Research techniques are merely vehicles to answering strategic business objectives, no more. Yes, our audiences have the same common denominator - they are humans and consumers, but they operate in very different environments, subject to unique pressures and responsibilities. Their decision-making units are often extensive and complex, and their decisions result in significant financial investments. B2B is not B2C.
	
		 
	
		But most importantly, to all you Millennials, Generation Xers and Generation Zers, B2B research (IMHO) is more rewarding.


	Get more DJS News: 

	School of thought: a little insight can go a long way!

	 

	Drive up customer satisfaction and loyalty through improved employee engagement

	 

	In It To Win It - The Sports Business Awards 2018

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					Drive up customer satisfaction and loyalty through improved employee engagement
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		Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.
	
		 
	
		There is a huge body of evidence demonstrating the link between improved employee engagement and increased motivation, commitment and passion from employees, which in turn drive improved business outcomes and competitive advantage.
	
		 
	
		Engaged employees are more customer centric, take less time off through illness, proactively seek to improve and innovate in their role, make fewer mistakes and put in greater discretionary effort to help their business meet its objectives.
	
		 
	
		In fact, research conducted by the Institute of Customer Service in 2017 ('The Customer Knows') found that a 1pt increase in employee engagement leads to a 0.41pt increase in customer satisfaction.
	
		 
	
		In addition, the key behavioural benefits of employee engagement were identified as discretionary effort, empathy and personal connection with customers. They concluded that employee engagement needs to be seen not as merely a survey or a discretionary set of actions, but a key business asset with definable ROI.
	
		 
	
		Our team of employee engagement and customer satisfaction specialists regularly deliver integrated Voice of the Customer and Voice of the Employee research programmes. Our insights help businesses to identify how to improve customer satisfaction through employee engagement and to continue to monitor and evaluate their ongoing engagement activities.   
	
		 
	
		
	
		 
	
		 
	
		   
	
		 
	
		To find out more, contact Jenna Allen, Research Director here
	
		 


	Get more DJS News: 

	In It To Win It - The Sports Business Awards 2018

	 

	DJS Research reaches historic milestone surpassing £5 million annual turnover

	 

	The best laid plans of rats and men Gang aft a-gley! A tale of hardship, flapjacks and glory at the Rat Race Dirty Weekend (12/5/2018)

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					School of thought: a little insight can go a long way!
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		Written by Sebastian Smith Research Executive. Email Seb direct here.
	
		 
	
		
	
		 
	
		During my time here at DJS Research, I've worked with several clients in the education sector, most recently on a project that looks into the wellbeing of teachers and school staff for a charity. Having worked in schools myself and experiencing the pressures our educators face first-hand, this kind of project acts as a reminder as to how important it is to provide help and support wherever we can. With this is mind, I jumped at a recent opportunity to support a local primary school in their business endeavours. 
	
		 
	
		The children of Buxworth Primary, located just 10 minutes away from DJS Research's head office in Strines, are getting their first taste of what it takes to start a business through the 'Fiver Challenge'.
	
		  
	
		So what exactly is the Fiver Challenge?   
	
		 
	
		Pupils receive a £5 pledge and are tasked with setting up a business or creating a service from scratch, including some all-important market research to ensure they're giving their customers what they want. Here at DJS, we recognise the impact local businesses can have within the wider community, and so last week Ali Sims and I went to share our knowledge on the subject and get these young entrepreneurs thinking!
	
		 
	
		Through an all-inclusive session, the children were introduced to key considerations such as; who is your customer? What do they want? What makes your product stand out from the crowd? We helped them to think about new question styles and types; how to develop a well-structured questionnaire, and use engaging presentation styles to effectively display their findings.
	
		 
	
		After listening to the children's thoughts on what they might ask potential customers, we were delighted to have their superb and innovative ideas shared with us – from custom-made bookmarks to rentable Segway's and an array of unique sweet-treat stands, we could soon be seeing the next Alan Sugar in the area!
	
		 
	
		We wish everyone at Buxworth Primary School all the luck in the world and look forward to hearing all of your success stories down the line.
	
		 
	
		The bigger picture: from education to employment
	
		 
	
		Of course, engaging with local schools is worthwhile in itself, but as a company, we strongly believe in getting out into the community and encouraging entrepreneurism, and helping to develop the skills needed for employment.
	
		 
	
		The national skills deficit is well publicised as businesses are finding it increasingly difficult to recruit workers with the right skills. This is particularly the case in market research, so anything we can do to encourage young minds into the insight industry is a positive!
	
		 
	
		For those of you who are a little older, we regularly welcome in high-school pupils, college students and graduates for work experience or internships. Some of these go on to work with us full-time via our Junior Research Executive scheme, which is open now for applications.
	
		 
	
		Who knows, perhaps we'll be welcoming a few alumni of Buxworth Primary in a few years' time!
	
		 
	
		If you're interested to hear more about the early stages of a career in market research, feel free to drop me an email at ssmith@djsresearch.com
	
		 


	Get more DJS News: 

	Drive up customer satisfaction and loyalty through improved employee engagement

	 

	In It To Win It - The Sports Business Awards 2018

	 

	DJS Research reaches historic milestone surpassing £5 million annual turnover

	Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.
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					In It To Win It - The Sports Business Awards 2018
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		Written by Christian Easdown, Senior Research Manager. Email Christian directly here.
	
		 
	
		
	
		 
	
		On Friday 1st June, I had the pleasure of attending The Sports Business Awards in London. Only in its second year, the awards have already received the accolade of 'Best New Awards Ceremony in Business' (I know – who knew that there were award ceremonies for award ceremonies!).
	
		 
	
		Conceived to celebrate the work and achievements of businesses who serve the sports industry, it was a real opportunity for us to showcase our recent work conducted for Leicester City Football Club, and even, possibly, pick up a bit of silverware!
	
		 
	
		The Research Project...
	
		 
	
		So... what took us to the awards? In 2016 we were commissioned by Leicester City Football Club to undertake a programme of research with the objective to engage with disabled fans, stakeholders and experts and gain insight and understanding into the experiences of disabled fans to improve accessibility at King Power Stadium.
	
		 
	
		This fascinating piece of work involved focus groups with frequent match attendees and non-attendees as well as a number of ethnographic immersions involving researchers accompanying disabled fans to matches to understand first-hand experiences.
	
		 
	
		I know what you're thinking – we just wanted to go and watch the football, but who I am kidding? I'm a Manchester United fan! That said, our Managing Director, Danny Sims, who is a Leicester City fan, was more than happy to 'volunteer' to do some of the research (purely in a professional capacity – of course!).
	
		 
	
		The findings...
	
		
	
		 
	
		The research threw up some interesting points for the club and provided valuable insight into the experiences of disabled fans, and how these could be improved. Stuart Johncock, Head of Supporter Engagement at Leicester City Football Club, said :
	
		 
	
		"The findings provided us with a clear action plan in terms of the areas that required most improvement and these changes have now been implemented at King Power Stadium. Thank you for all the hard work and passion that went into the work."
	
		 
	
		A number of months later, Danny emailed me saying he'd come across The Sports Business Awards and felt our research was worthy of a shot. I emphatically agreed, and we started preparing our entry.
	
		 
	
		After all, you've got to be in it to win it.
	
		 
	
		The Sports Business Awards 2018 - the ceremony 
	
		 
	
		I attended the event with Danny, and Simon Driver, a Research Director at DJS, as well as the team we worked with at Leicester City FC - Stuart, Jim and Liam.
	
		 
	
		As we arrived, we were presented with our welcome pack which included the delegate list. Awash with representatives from several Premier League clubs, National Governing Bodies and some fantastic sports charities, it was, quite frankly, a sports fan's dream. It also included a list of all the awards and finalists, of which we had been shortlisted into two categories, 
	
		 
	
		
			Best Fan Engagement Programme
		
			Best CSR or Community Scheme
	
	
		 
	
		Following a brief drinks reception, we were invited into the main room where lunch would be served, followed by the ceremony itself. 
	
		 
	
		
			Now, my experience of award ceremonies is relatively non-existent, but I must admit I was pretty impressed. The event had an undeniable professional feel, with forty or so round tables sat at the foot of a large stage and a single podium placed prominently in the centre.
		
			 
		
			 
		
			Move over BAFTA, this is the real deal.
		
			 
	
	
		 
	
		
	
		 
	
		We were served lunch, and then it was show time. First to the stage, and to a round of rapturous applause, was broadcasting legend, Hazel Irvine, announced by the infamous voice of Strictly Come Dancing and the National Lottery- Alan Dedicoat! (Google him, you'll know who I mean.)
	
		 
	
		The stage was set; our categories were the fourth and twelfth due to be announced... 
	
		 
	
		
			And the result...
		
			 
		
			Given that each category had on average eight finalists, a bronze, silver and gold award was to be announced. 
		
			 
		
			As the turn came for Best Fan Engagement Programme, we sat stiffly in our chairs (not unlike conscientious school children) and let out a big cheer when our name was called out. But alas, for this category at least, it wasn't meant to be. We valiantly clapped the deserving winners – The English Football League.
		
			 
	
	
		 
	
		
	
		 
	
		 
	
		One more shot to go...
	
		 
	
		It wasn't before too long that it was time for category twelve; Best CSR or Community Scheme. We were up against some really tough competition including Huddersfield Town, Newcastle United, Everton and West Ham, to name (drop) a few. Once again we cheered as our entry was read out -- perhaps with even more energy and intent than the first time!
	
		 
	
		"And in Bronze we have... DJS Research  Leicester City FC: Improving the Match Day Experience for Disabled Fans"
	
		 
	
		Cheers erupt from table 32! Bronze!  Result. 
	
		 
	
		 
	
		Of course, everyone wants to win, but from our point of view, it is a huge honour to be recognised for our work, especially given the competition and the high profile judging panel (which included ex-pro athletes such as Colin Jackson, Sally Gunnell, Lawrence Dallaglio and not to mention a number of National Governing Body CEOs).  
	
		 
	
		We even got a piece of silverware...
	
		 
	
		 
	
		We would like to say a huge thank you to the team at Leicester City and especially all the participants who took part in the research. 
	
		 
	
		Third place means a Champions League spot, after all.
	
		 


	Get more DJS News: 

	DJS Research reaches historic milestone surpassing £5 million annual turnover

	 

	The best-laid plans of rats and men Gang aft a-gley! A tale of hardship, flapjacks and glory at the Rat Race Dirty Weekend

	 

	Uncharted Territory: a story about using dashboards as a tool for finding 'the one'

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					DJS Research reaches historic milestone surpassing £5 million annual turnover
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	What started out as a family-run business with a garden shed as its HQ – has just recorded an annual turnover of £5.2 million.

	 

	
		It has been a record-breaking 12 months for DJS Research, with the company achieving double-digit growth for the 12th consecutive year, as well as opening a second hub in Leeds to support its Stockport head office (no longer a shed, but a multi-storey build in leafy Strines).
		 
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					The best laid plans of rats and men Gang aft a-gley! A tale of hardship, flapjacks and glory at the Rat Race Dirty Weekend (12/5/2018)
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		Written by Rebecca Bennett Senior Research Executive
	
		 
	
		Early challenges
	
		 
	
		We had planned for this, we had been drilled... But ALAS! Within 15 minutes of setting off, unexpected challenges hit us like harsh blows: forgotten IDs, tummy bugs, failed rendezvous and vexing car problems conspired against us. We were already one team member down and we hadn't even left Cheshire – not a great start! But as we tumbled down to Stamford, Radio 1 DJ Dev lifted our spirits with an actual shout out and we felt that things could only get better. WE WERE FAMOUS! 
	
		 
	
		A couple hours later we arrived at Burghley House for Rat Race Dirty Weekend; a legendary 150 obstacle, 13-mile long course through green fields, muddy forests and large reservoirs.  The team consisted of some of DJS' core athletes (who are we kidding?!): Danny the MD, researchers Kelly, Becca B, Christian, Claire P, Hannah, Alex M and Simon, and last but not least Steven, solely representing the Ops department. 
	
		 
	
		After overcoming the first tricky puzzle of the day (how to effectively attach a square timing chip to your shoe lace), we were herded like rats into a festival-like tent that smelt of wet grass and nerves. We were greeted by Mr Motivator Keith and his army pals 'Craig'  'David' (was this a joke? We weren't quite sure...), who got us physically and mentally warmed up for the race.
	
		'AREEEE YOOOOU READYYYY?!'
	
		'YES, KEITH!!'
	
		 
	
		And then we were off!
	
		 
	
		"I really hope there isn't too much running..." sighed Hannah, not even 500m into the course, quite clearly already regretting the day she signed up.
	
		 
	
		But it all started well; like children gaily running through the wheat fields, we strode over hay bales, crawled under nets, bounced on yellow space hoppers and waded through ball pools. There was even a human sized laundrette full of muddy bubbles and hysterical rat racers! The weather was cloudy and warm, but not too warm, and the bucolic surroundings of gorgeous country halls, yellow fields and farm animals grazing put smiles on our innocent faces. 'This isn't going to be so bad!', we thought... (...like fools)
	
		
				</description>
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					Uncharted Territory: a story about using dashboards as a tool for finding 'the one'
				</title>
				<description>
					
	
		Written by Kate Slater, Research Director.  Email Kate direct here.
				</description>
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					Musings of a young utilities researcher after attending the 2018 Twenty65 Conference...
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		Written by Beth Wiles, Research Executive.
	
		 
	
		The prominence of its work in the Water Sector was the attraction for me to join DJS Research in June 2017, following my graduation from the University of Sheffield. Since joining, I've worked for clients such as Yorkshire Water, Severn Trent, Affinity Water and United Utilities and was thrilled to be offered the opportunity to soak up the latest cutting-edge research developments in the Water Industry at this year's Twenty65 Conference - just a short train ride away in Manchester, with our Associate Director, Alex McCluckie. 
	
		 
	
		Certainly, the mantra of being able to supply clean, safe water for all was a key issue mentioned at the conference. Interestingly, despite the examples given from Spain, Morocco, India and Iraq, whom are all at risk of major shortages as reservoirs shrink, closer to home, reports of a giant 'Fatberg' in the sewers of the South of England have emerged. A lack of clean, safe water are issues which seem to rarely cross customers' minds when they switch on the tap - and a theme which presents itself time and time again in our research. You only realise the importance of water if, and when, you have a supply issue!
	
		 
	
		'The Value of Water'
	
		 
	
		Rather fittingly, the theme of the day was "the Value of Water", which kicked off with some prominent keynote speakers in the Industry. First up was Angela Smith, MP, the Co-Chair of the Parliamentary Water Group, who raised some interesting points regarding the spatial planning system and the place for sustainable government policy, closely followed by Tony Smith, the Chief Executive of CCWater. They were joined by Adrian Rees, the Director of AECOM, and Ali Browne, a lecturer at Manchester University for a lively panel discussion around their proceeding topics, particularly the role of both the government and regulatory bodies in both saving water and reducing flood risk.  
	
		 
	
		Panel sessions: water efficiency 
	
		 
	
		The afternoon then broke off into a choice of five panel sessions. I chose water efficiency, an area central to my work at DJS and heavily reliant on effective customer engagement. The first session was from Claire Hoolahan of the University of Manchester. The session raised a number of interesting points around the challenges of engaging in customers' complex, but ordinary, domestic routines. Another Water Efficiency session was delivered by Fatima Ajia, a PhD researcher at the University of Sheffield, who has been researching public engagement in partnership with Essex and Suffolk Water. One of her key arguments was that information about saving water should be delivered by a plumber in the relevant place in the home. For example, providing information about shower timers in the bathroom and washing-up in the kitchen, to increase recall of the activity in day-to-day life. There was also some lively discussion from the audience about the use of qualified plumbers or 'technicians' to install water saving equipment, raising the ever present question of cost vs benefit to the customer.
	
		 
	
		The afternoon rounded off with three discussions about Infrastructure at the Household Scale. The first, delivered by Rizwan Nawaz, discussed whether water smart metering was worth the effort, suggesting many studies have had different outcomes as to their effectiveness. Perhaps, once again, customer engagement is the key here as we have received qualitative feedback in our own deliberative sessions showing how smart meters can bring with them a certain novelty value that can, with time,  wear-off -  leading to that same snazzy meter finding its way to the 'sock drawer'. 
	
		 
	
		All in all, the conference provided a valuable view into the latest goings on in the water industry. Alex McCluckie, one of our Associate Directors along with Garry Sanderson, a behavioural scientist from Visualyze Solutions even continued this theme of the new and the exciting by co-presenting a session on how behavioural science can be best harnessed in the industry both with customers and operationally – something that we see as a big developing niche within the industry.
	
		 
	
		I'm already looking forward next year's conference and hearing more about the ever changing developments in the industry.  


	Get more DJS News: 

	Market Research Jobs at DJS Research – check out our latest exciting roles!

	 

	DJS Research nominated at the Sports Business Awards 2018 - alongside Leicester City FC!

	 

	Aura Awards :: DJS Research Nominated for Trusted Partner Aura Award

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					Being well means working well: boost productivity through a culture of wellbeing
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		Written by Jenna Allen, Research Director and Employee Engagement Research Lead. Email Jenna direct here.
	
		 
	
		As I write this article in the lead up to Mental Health Awareness Week (14th-20th May 2018), I reflect on my own past experiences in the workplace. In so many ways my work positively influences my health and wellbeing – it gives me a sense of purpose and identity, it is challenging and rewarding, and as a researcher, it provides huge variety.
	
		 
	
		Yet, like so many people across the UK, the culture of a workplace and my own desire to achieve has in the past had a significant impact on my wellbeing. It is only looking back now that I can connect the symptoms I experienced with the excessive pressure I was under. Being in a constant state of fight and flight it is inevitable that it will take its toll on your body and mind.               
	
		 
	
		This is not uncommon. 
	
		 
	
		In fact, a study by Cascade HR found that four out of five UK employees describe stress as a 'way of life', and figures by Health and Safety Executive state that over half a million people are experiencing work-related stress, depression or anxiety. 
	
		 
	
		More alarmingly however, the government-commissioned Thriving at Work report found that up to 300,000 people with mental health problems lose their jobs each year (a rate far higher than those with a physical health problem), and staff turnover, sickness and lost productivity resulting from poor mental health costs the UK economy £99bn per year; £42bn of which is borne by employers. That's £1,300 for every single employee! 
	
		 
	
		The issue deepens when we explore further. In the NHS, 91,000 staff have taken at least a month off work due to stress since 2014, with a 19% increase in long-term stress-related absence over the same period. The CIPD Working Lives Survey identified mid-level managers as the most at risk – calling them the 'squeezed middle' - as they battle with the integration of strategic and operational requirements. According to the Department for Education, classroom teachers and middle leaders work on average 54.4 hours a week, including the weekend.
	
		 
	
		Recent studies have also found that presenteeism has tripled since 2010, with 86% of people surveyed now saying they have observed colleagues coming to work who are ill in the last year (up from 26% in 2010), whilst 69% report observing leavism (where people use their leave to catch up on workloads) (Health  Wellbeing at Work, CIPD/Simply Health 2018).
	
		 
	
		As a nation we are placing more importance on hours spent working, rather than the results achieved. This is a dangerous situation when coupled with the increasing pressure and uncertainty surrounding Brexit, job roles changing (and disappearing) as AI and automation grows, and the blurred lines resulting from radically shifting working patterns and 'always-on' tech-fuelled cultures. 
	
		 
	
		Encouragingly, the debate on this topic is widespread and awareness is improving. 
	
		 
	
		Businesses are recognising their part to play in improving the health and wellbeing of their workforces. The 2018 Deloitte Global Human Capital Trends Survey found that 36% of UK businesses offer 'beyond the traditional' programmes (including mindfulness, life balance and financial fitness) and 36% offer mental health counselling programmes (comparing favourably to the 21% global average).
	
		 
	
		It is hardly surprising when you consider the business case for improved wellbeing. A 2008 PricewaterhouseCoopers report found the prime benefits to businesses are cost savings arising from improved sickness absence and employee turnover, fewer accidents and injuries, and better employee satisfaction and engagement. Likewise, there is widespread evidence of the link between improved wellbeing and job performance, efficiency and productivity. The CIPD and VitalityHealth survey found that healthy, highly engaged employees are on average up to 30 days more productive.  
	
		 
	
		Whilst progress is being made, a lot more still needs to be done. The key is for wellbeing to be seen as a priority in businesses, embedded into its culture and day to day operations. It needs to be something that is driven from the top, not just a transactional tool owned by HR, and businesses should adopt a values-based model of operation with EQ-skilled 'emotionally intelligent' managers. An evidence-based approach should then be taken to monitor what factors impact on wellbeing within individual businesses and the relative measures of success of wellbeing programmes. 
	
		 
	
		Author: Jenna Allen, Research Director
	
		DJS Research
	
		Employee Engagement Research
	
		 


	Get more DJS News: 

	Market Research Jobs at DJS Research – check out our latest exciting roles!

	 

	DJS Research nominated at the Sports Business Awards 2018 - alongside Leicester City FC!

	 

	Aura Awards :: DJS Research Nominated for Trusted Partner Aura Award

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					Market Research Jobs at DJS Research – check out our latest exciting roles!
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	Want to further your career in Market Research? Fancy being part of a dynamic, forward-thinking, creative and (most of all) fun team? You're in luck as we're currently recruiting! We have a number of exciting opportunities at both our Stockport and new Leeds offices. 

	 

	Come grow with us – a rewarding career at DJS Research

	 

	Since first opening our doors back in 2001 in Stockport, Cheshire, DJS Research has continued its year-on-year growth – and we're now one of the leading market research agencies in the North West. We've also been named as 'One to Watch' by The Market Research Society in its Research Live Industry Report. 

	 

	Just last year we opened a second office (as we were getting pretty full in Stockport!) – just over the Pennines in lovely Leeds. Our sister office will give us the space needed to continue our company expansion as well as continue to attract some of the hottest talent in the country.

	 

	"It's a really exciting time to join DJS Research", said Managing Director, Danny Sims. "The new Leeds office means we can continue our company growth and offer clients a fantastic market research package with some of the top researchers in the industry."  

	 

	Fancy knowing a little more? We're currently looking for talented researchers to join our friendly team. 

	

	Market Research Jobs in Leeds and Stockport

	 

	Whether you're a budding researcher looking for a new challenge or a telephone interviewer with a talent for getting the best from respondents - we want to hear from you! Current job opportunities include Data Executive, Field Executive and Senior Field Executive, Researchers at various levels and Telephone Interviewers – many of which are available at our Leeds or Stockport offices. 

	 

	If you have a passion for research and want to take the next step in your career, take a look at our current market research jobs and drop us a line! 

	 

	
		Get more DJS News: 
	
		DJS Research nominated at the Sports Business Awards 2018 - alongside Leicester City FC!
	
		 
	
		Rise of the machines: Adopting AI and its impact on skills in the research industry
	
		 
	
		Jenna Allen, Research Director, joins DJS Research


	 

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					DJS Research nominated at the Sports Business Awards 2018 - alongside Leicester City FC!
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	We're excited to announce that we've been nominated for two awards at the Sports Business Awards 2018, alongside Leicester City Football Club, who we worked with on a piece of research last year. 

	 

	
		The research sought to engage with fans to better understand the experiences of disabled supporters on match days at the King Power Stadium, as well as look at how accessibility and services could potentially be improved. 
	
		 
	
		
			As a direct result of the research, changes have now been made to improve the ground and its facilities. 
		
			 
		
			"Since the research has taken place I have noticed a number of improvements at the Club," said one Leicester fan.
	
	
		 
	
		
			"The toilets are very accessible now because of their size and the grab rails. The stewards are also second to none with their caring attitude. But for me, now having a parking space close to my entrance is incredible - it has absolutely turned things around for me. I'm now not stressed and anxious on match days. Well done Leicester City for listening and acting..." 
		
			 
		
			 
	
	
		
	
		
			As well as improving match-day experiences for fans, the research has also earned us nominations in two categories for Best CSR or Community Scheme and Best Fan Engagement Programme at the Sports Business Awards.
		
			 
		
			 "As a supporter of Leicester City Football Club, it has been very exciting to work on this project – especially as we knew it could potentially make such a difference to the experiences of disabled fans," said Danny Sims, Managing Director of DJS Research.
		
			 
		
			"To know that because of the research, changes have now been made to help improve facilities and accessibility is just fantastic. And of course, to be nominated for the Sports Business Awards alongside the Club is just incredible!"
	
	
		
	
		The Sports Business Awards – more about our nominations...
	
		 
	
		After launching last year, the Sports Business Awards seek to honour the hard work and achievements of the many dedicated contributors who help make 'sporting success possible', including organisers, designers, marketers, suppliers and the many other companies working behind the scenes. 
	
		 
	
		The winners will be chosen by an esteemed panel of judges from the world of sport including CEOs and former top-flight athletes. One of the judges, and World Champion athlete, Sally Gunnell, said:
	
		 
	
		"I'm pleased to be part of such a distinguished judging panel. It is so important to recognise the people behind the scenes who actually make sport tick, both at grassroots level and professionally." 
	
		 
	
		The winners will be announced at The Brewery in London on Friday 1st June, 2018.
	
		
			 
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					Jenna Allen, Research Director joins DJS Research!
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	We are really pleased to announce that Jenna Allen has joined us from BMG Research. Jenna brings with her a total of 17 years of research experience and joins the company as a Research Director.
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					Rise of the machines: Adopting AI and its impact on skills in the research industry
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					Aura Awards :: DJS Research Nominated for Trusted Partner Aura Award
				</title>
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					Reflections, projections and watery proclamations: A review of the 2018 Utility Week Water Customer conference
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					http://www.djsresearch.co.uk/news/article/Reflections-projections-and-watery-proclamations-A-review-of-the-2018-Utility-Week-Water-Customer-conference
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					2017 DJS Research Annual Review
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					Market research panels paid
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				<description>
					
 A market research panel is a group of people who have all signed up to take part in market research, such as surveys, focus groups, etc.
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					Online focus groups
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 Online focus groups are a based on the principles of the traditional focus group research method however they are conducted online, allowing for a dispersed geographic spread which is normally not possible with a face to face focus group.
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					Paid focus groups
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 Focus groups are a research method which involves the use of participants in a roundtable-like discussion where opinions can be expressed regarding a certain product or service. This can then be used to make almost immediate adjustments.
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					Paid survey sites
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 Survey sites can provide a great introductory way to make money online and is usually a more immediate way of generating income compared to other online money-making methods.
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					Paid surveys at home
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 The way in which participants complete surveys has changed with the growth in technology. Traditional methods used to include postal surveys and face to face surveys completed on location with little incentive.
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					Get paid to do surveys
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 Earning extra cash for surveys is probably one of the most common forms of making easy money.
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					Paid research studies
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				<description>
					
 Paid research studies come in many forms from incentivised online surveys to paid clinical trials. They are designed as a way to gauge the market and for companies to ensure they are targeting the right audiences and testing the effectiveness of their products.
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					Get paid for online surveys
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 Over the past few years, businesses have started to utilise surveys in various different formats and offer payments to the people that wish to take part.
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					Take surveys for money
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 Surveys are not just done on a free basis, businesses have started to recognise the importance of customer opinions and are now offering money incentives to participate.
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					Get paid for surveys
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  Answering a few questions has not been easier – especially when you can get paid for participating in surveys.
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 There are lots of easy ways to make money, but getting paid to take part in surveys is by far the easiest.
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					Online surveys for money
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				<description>
					
 http://www.djsresearch.co.uk./insightpanelParticipants are now able to complete surveys online for cash incentives. It has become a lucrative market with many companies enticing participants with the reward of 'getting paid' for completing surveys online.
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					Paid Online Surveys
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 Paid online surveys are becoming more prevalent in the emerging era of information technology that we live in today. Online surveys are hosted via the internet with the promise of a paid incentive in return for completion of the survey. They yield a greater scale of response, as they are much more accessible and distributable compared to traditions survey methods.
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					Paid Surveys
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 Paid surveys are an incentivised form of statistical survey where participants are compensated for their partaking and completion of a survey. The payment usually comes in the form of a cash incentive and can involve both qualitative and quantitative methods.
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					Pet Market Research
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 In market research, pet market research includes research with pet owners, pet retail firms, pet brands and pet charities, across both the private and third sector. This can include anyone who owns a pet, whether it a cat, dog, or horse, to those that work with animals or sell products retailed to pets and their owners.
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					Paid Market Research
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 Paid Market Research is sometimes offered as a thank you for participating in research projects.
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					Consumer Panel Research
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 Consumer panel research refers to a market research methodology which utilises consumer panels in order to quickly and efficiently understand the prevailing views of a group - whether that be a specific group of consumers (such as over-50s), consumers in a geographic location or members of more specific group. Although members of a 'panel', those in the latter group would often be referred to as a specific panel type; for instance, VoicED is a teacher panel owned and operated by DJS Research and only accepts teachers and education professionals, and we also have our own insight panel for consumers and other respondents which you can sign up to if you wish.
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					Value Assessment Research
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 Value Assessment Research allows companies to assess the worth of a new product or service before it is introduced to the market. By conducting this type of research, companies can gauge whether or not there is a) a need for the product and b) a demand for the product. Long-term, Value Assessment Research can potentially save companies vast amounts of money and face by declaring whether or not a product or service is marketable, before it hits the shelves.
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					Brand Auditing Market Research
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				<description>
					
 Brand Auditing Market Research has several instrumental benefits to companies, it:
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				</link>
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					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Blind Use Testing
				</title>
				<description>
					
 Blind Use Testing is when certain information or aspects of a product are kept concealed from the tester to ensure there is no bias in their reporting.
				</description>
				<link>
					http://www.djsresearch.co.uk/glossary/item/
				</link>
				<guid>
					http://www.djsresearch.co.uk/glossary/item/
				</guid>
			</item>
			<item>
				<title>
					Engineering survey reveals which sectors have the happiest workers
				</title>
				<description>
					
 Engineering survey reveals which sectors have the happiest workers: A national engineering survey has revealed insight into how satisfied UK engineers are in their roles.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Engineering-survey-reveals-which-sectors-have-the-happiest-workers-04223
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Engineering-survey-reveals-which-sectors-have-the-happiest-workers-04223
				</guid>
			</item>
			<item>
				<title>
					Engineers around the globe feeling increased pressure in the workplace, according to survey
				</title>
				<description>
					
 Engineers around the globe feeling increased pressure in the workplace: A global survey of engineers has found more than half (53%) are feeling increased pressure in the workplace as the pace of engineering intensifies.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Engineers-around-the-globe-feeling-increased-pressure-in-the-workplace-according-to-survey-04222
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Engineers-around-the-globe-feeling-increased-pressure-in-the-workplace-according-to-survey-04222
				</guid>
			</item>
			<item>
				<title>
					UAE grads see engineering as one of the most attractive industries, according to survey
				</title>
				<description>
					
 UAE grads see engineering as one of the most attractive industries: When considering a career beyond study, engineering jobs are the most appealing say graduates in the UAE. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/UAE-grads-see-engineering-as-one-of-the-most-attractive-industries-according-to-survey-04221
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/UAE-grads-see-engineering-as-one-of-the-most-attractive-industries-according-to-survey-04221
				</guid>
			</item>
			<item>
				<title>
					Car dealer survey reveals confusion over WLTP
				</title>
				<description>
					
 Car dealer survey reveals confusion over WLTP: A survey of car dealers has revealed that many are confused by the soon-to-be-implemented Worldwide Harmonised Light Vehicle Test Procedure, knowing little about the test, which comes into play on 1 September 2018.

  

 The findings of the monthly research by Manheim reveals over a third (35%) of car dealers are not aware of the WLTP emissions test cycle being brought in to replace the 'outdated' NEDC test. 

  

 The survey, which usually gets around 240 responses from independent car dealers found that 61 percent are not clear on the timeframe for rolling out WLTP or what the new protocol means for new cars after the deadline. 

  

 It also shed light on the impact the new testing method is having at dealerships, with 47 percent saying the new test is affecting how many news cars are available to them. That said, there is an equal number who say they have not experienced any supply shortages as a result of the new testing criteria. 

  

 In terms of how satisfied dealers are with receiving information about WLTP from their car franchise, over half said they were happy (55%) while a large number (45%) felt they had not been given enough information. 

  

 Tactical registrations 

  

 The survey also revealed that 86% of dealers polled think that before the September 1 deadline there will be 'tactical' registrations of WLTP-affected cars. 

  

 Philip Nothard, director of external relations at Manheim said: 

  

 "The response to these questions is startling. With less than six weeks to go until the implementation of WLTP, that a third of dealers say they are unaware of WLTP should be of grave concern to the government and manufacturers."
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Car-dealer-survey-reveals-confusion-over-WLTP-04220
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Car-dealer-survey-reveals-confusion-over-WLTP-04220
				</guid>
			</item>
			<item>
				<title>
					Electric Dreams: over half young people in UK would like an electric vehicle, survey finds
				</title>
				<description>
					
 Electric Dreams: over half young people in UK would like an electric vehicle: Young people in the UK are more open to the idea of electric cars than older generations - with over half surveyed saying they would like to own one. 

  

 The survey by the AA surveyed 10,293 drivers to gauge opinions and looked at some of the perceptions surrounding electric vehicles.

  

 The motoring group found 85% of respondents had concerns that there are not enough charging points for Electric Vehicles, while just over three quarters (76%) believe a single charge of an EV won't take them a great enough distance. 

  

 Three quarters (76%) also think that EVs are expensive compared to petrol and diesel cars, while 67% believe there isn't enough choice in cars available and the same percentage think they take too long to charge. The AA says that many of these perceptions are not accurate and there needs to be more done to convince the public of the benefits of electric cars. 

  

 Age a factor...

  

 Age was also a factor in how people felt about owning an electric vehicle. Overall, a third of respondents said target would like to own an electric model, with the older generations being the least likely to want one.

  

 Half of 25-34 year-olds said they'd like to own an EV, compared to 40% of 35-44 year-olds, 33% of 45-54 year-olds and 29% of respondents aged 55-64. This drops to just a quarter for the over 65s. 

  

 AA President, Edmund King, said: "The EV revolution hasn't perhaps taken off as quickly as we would have liked but now we have a firm commitment to the charging infrastructure, as well as, future-proofing houses, offices and strategic roads."
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Electric-Dreams-over-half-young-people-in-UK-would-like-an-electric-vehicle-survey-finds-04217
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Electric-Dreams-over-half-young-people-in-UK-would-like-an-electric-vehicle-survey-finds-04217
				</guid>
			</item>
			<item>
				<title>
					Revealed: the cars least likely to let you down, according to major user poll
				</title>
				<description>
					
 The cars least likely to let you down, according to a major user poll: A survey looking at the reliability of a range of modern cars has revealed the most and least reliable manufacturers as well as the most reliable cars.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Revealed-the-cars-least-likely-to-let-you-down-according-to-major-user-poll-04218
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Revealed-the-cars-least-likely-to-let-you-down-according-to-major-user-poll-04218
				</guid>
			</item>
			<item>
				<title>
					Stress affecting 78% of construction workers in the Midlands, survey finds
				</title>
				<description>
					
 Stress is affecting 78% of construction workers in the Midlands: A survey has found that a large proportion of workers in the construction industry in the Midlands are experiencing high stress levels, yet half of them feel unable to speak to their boss about how they are feeling.

  

 The study, carried out by Aquarius Life found that despite feeling pressure or stress, 75% of workers say they deliberately cover up how they are feeling.  It also found that 2% of respondents were drinking alcohol or taking drugs to help them through times of stress or pressure. According to the survey results, 28% of construction workers polled suspect a colleague has been under the influence of drugs or alcohol while at work. 

  

 The revelations also show that 52% of respondents, despite feeling they are struggling at work, are reluctant to share their status with their manager, because they want to keep their lives away from work, private. 

  

 Help available? 

  

 Seventy-six percent of workers polled said they did not know if there was any help they could access to help alleviate feelings of pressure, stress or personal issues, with 80% saying they did not feel as though they were supported in the workplace. 

  

 Annette Fleming, CEO of Aquarius, said: "The results of our latest research are clear – at times, most of us can find it hard to deal with the day-to-day pressures of balancing our work and personal lives. In fact, 78% of construction employees in the Midlands confirm they experience stress that they struggle to cope with. That's why we believe it's time for employers to act".
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Stress-affecting-78percent-of-construction-workers-in-the-Midlands-survey-finds-04215
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Stress-affecting-78percent-of-construction-workers-in-the-Midlands-survey-finds-04215
				</guid>
			</item>
			<item>
				<title>
					Construction companies feeling the impact of Brexit up 9%, according to survey
				</title>
				<description>
					
 Construction companies feeling the impact of Brexit up 9%: A survey into the impact Brexit is having on the construction industry has revealed that the number of firms feeling affected by the decision to leave the EU has risen by 9% since last year. 

  

 The research, conducted by the Construction Industry Training Board (CITB) revealed one in three construction companies polled are feeling the impact of Brexit, however, fewer than a third have done anything about it yet, or plan to do so in the months before the EU departure. 

  

 The study polled 400 employers, 50 recruitment agencies and 244 migrant workers and also found that over half of employers expect to face challenges recruiting skilled workers in the next couple of years. Only 4 percent of those surveyed felt recruitment would become easier.

  

 Of those employers who have made or are making contingency plans for Brexit, only 8 percent plan to increase training, with most saying their main concern was retaining their existing workers. And according to the survey results, employers have a good chance of doing so, with 61% of migrant workers polled saying they expect to work in the UK until retirement. 

  

 Questioned about their reasons for recruiting workers not from the UK, 46 percent said it was due to a shortage of skilled staff in the UK, while 43% said the availability of UK workers was a problem. 

  

 When it comes to dependence on non-UK workers, the majority (71%) said they were not reliant on employees from overseas. Only a small number (5%) said they were 'very' dependent, while 9% said they were 'quite' dependent 16%, 'not very'.

  

 Steven Radley, Director of Policy for CITB said:

  

 As Brexit approaches, construction employers expect recruitment of skilled staff to become more difficult. However, few employers are making firm plans to address this. Rather their main aim is the retention of their existing migrant employees."
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Construction-companies-feeling-the-impact-of-Brexit-up-9percent-according-to-survey-04216
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Construction-companies-feeling-the-impact-of-Brexit-up-9percent-according-to-survey-04216
				</guid>
			</item>
			<item>
				<title>
					Which! survey reveals best to worst supermarkets for recyclable packaging
				</title>
				<description>
					
 While no stranger to topping lists for offering good value, budget supermarket, Lidl has found itself bottom of the table for its use of unrecyclable plastic packaging - while Morrisons came out on top.

  

 The survey, by consumer group, Which! looked at how much plastic is used by leading supermarkets for its own brand packaging and how much of that can be recycled. 

  

 At a time where many leading retailers are looking at ways they can reduce their plastic footprint such as banning plastic drinking straws, the survey found that 29% of packaging used by supermarkets overall is not recyclable or difficult to recycle. 

  

 For the study, Which! went shopping for 27 own-brand products from each of the 10 leading supermarkets. The packaging from those 27 items was then weighed and the results revealed that between 71% and 81% of the packaging in terms of its weight could be recycled. 

  

 Morrisons topped the charts with 81% of its packaging widely recyclable and just 12% using non-recyclable materials. Asda was a close second, with 79% of their packing materials widely recyclable and 14% non- recyclable, followed by MS (78% widely recyclable and 14% non-recyclable) and Tesco (77% widely recyclable and 18% non-recyclable). 

  

 At the other end of the table, Lidl came bottom with 71% widely recycled and 22% non-recyclable materials, followed by Iceland (73% and 22%) and Ocado (74% and 18%).

  

 In response to the findings, Lidl said the Which! survey does not represent the store's full product range with only a 'small sample' [of 27 products] used. 

  

 A spokesman for the supermarket said: 

  

 "We are in the process of conducting a comprehensive review of our entire packaging footprint, and estimate that the vast majority of our packaging is widely recyclable under the industry standard OPRL (On Pack Recycling Labelling) scheme."

  

 See the full Which! study

  

 Table of Which!f results:

  

 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Which-survey-reveals-best-to-worst-supermarkets-for-recyclable-packaging-04213
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Which-survey-reveals-best-to-worst-supermarkets-for-recyclable-packaging-04213
				</guid>
			</item>
			<item>
				<title>
					Survey reveals one in three construction workers fail to check asbestos registers
				</title>
				<description>
					
 Survey reveals one in three construction workers fail to check asbestos registers: The dangers of asbestos exposure are now well understood, however, a survey by Opinium has revealed a worrying number of construction workers fail to check the asbestos register at sites they are due to start work at before jobs get underway.

  

 Thirty-two percent of the 500 workers polled said they have never checked the register before starting a job, with half of these having no knowledge at all about asbestos registers.

  

 In terms of what to do if they came across asbestos at a site they were working at, 18% said they would not be sure of what they should do. 

  

 The survey also revealed that almost 1 in 6 respondents (59 percent) were well versed in the dangers posed by asbestos and 15 percent revealed they had the message reiterated regularly during staff training sessions. 

  

 Some workers (23 percent) also shared that they believed they had been exposed to asbestos. 

  

 The survey was carried out as part of the Institution of Occupational Safety and Health's (IOSH) No Time to Lose campaign. 

  

 Exposure to asbestos fibres can cause cancers including the deadliest form, mesothelioma, and claim the lives of an estimated 5,000 people in the UK each year. 

  

 Craig Foyle, the president of the IOSH said: 

  

 "We are calling on everyone, including employers, to do the right thing; to protect the people who work for them." 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Survey-reveals-one-in-three-construction-workers-fail-to-check-asbestos-registers-04214
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Survey-reveals-one-in-three-construction-workers-fail-to-check-asbestos-registers-04214
				</guid>
			</item>
			<item>
				<title>
					Decline in accounting and professional services work experience opportunities, survey shows
				</title>
				<description>
					
 Decline in accounting and professional services work experience opportunities: Work experience places in the accounting and professional services industries have seen a decline this year of 3.9%. from 2017 figures.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Decline-in-accounting-and-professional-services-work-experience-opportunities-survey-shows-04210
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Decline-in-accounting-and-professional-services-work-experience-opportunities-survey-shows-04210
				</guid>
			</item>
			<item>
				<title>
					Seven out of 10 consumers happy to use a 'lawbot' instead of a lawyer, survey finds
				</title>
				<description>
					
 Seven out of 10 consumers happy to use a 'lawbot' instead of a lawyer: If you're in need of a legal service but the cost of hiring a lawyer is too high, would you consider a digital 'lawbot' instead?

  

 A survey of 1000 UK consumers and 500 law firms found that 70% of consumers would happily choose an automated online 'lawbot' instead of a real-life lawyer. Their reasons for trading a human for technology? It's cheaper, faster and more straightforward. 

  

 Almost 2 in 10 polled (10 percent) said using a lawbot was a more convenient way to handle their legal affairs, while 56 percent admitted they would be willing to pay a higher price to ensure their needs were met on a faster timescale. 

  

 The new study by Olive Communications, a managed cloud comms provider, found that of all the legal services consumers would like to have lawbot-style access to, insurance claims were top, with 46 percent saying they would use such a service. Other services mentioned were financial disputes (23 percent) tax appeals (23 percent), conveyancing (19 percent), divorce application (14 percent) and unfair dismissal claims (11 percent).

  

 Consumers want better digital services

  

 The research also looked at digital services offered by law firms and found that 34 percent of consumers would like better digital services from law firms such as Instant Messenger or video conferencing to make communication more fluid and save time. Of the respondents polled, 66 percent said they currently have no access to such services. 

  

 The law firms surveyed also had concerns about lagging behind when it comes to digital technologies, with 66 percent concerned that client response times, productivity and chargeable time may suffer if they fail to offer the latest digital services. 

  

 The research also revealed that 71 percent of larger law firms were concerned about falling behind in terms of their digital offering, while SMEs were slightly less concerned at 61 percent. Just under half (49 percent) of the law firms polled were concerned about falling behind the competition. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Seven-out-of-10-consumers-happy-to-use-a-lawbot-instead-of-a-lawyer-survey-finds-04211
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Seven-out-of-10-consumers-happy-to-use-a-lawbot-instead-of-a-lawyer-survey-finds-04211
				</guid>
			</item>
			<item>
				<title>
					42% of finance workers put off pursuing roles due to negative first impressions, according to survey
				</title>
				<description>
					
 42% of finance workers put off pursuing roles due to negative first impressions: Nearly half of survey respondents working in finance industries said they have been dissuaded from pursuing a new position after an organisation has failed to make a good impression.

  

 The What Workers Want survey by Hayes Accounting found that first impressions really do count for a lot when it comes to a candidate choosing whether or not to pursue a role. The study polled 14,600 employees across a number of sectors - with over 2,000 of the responses returned coming from people working in finance. 

  

 So, what was it that put them off?

  

 The survey found that seeing the environment they would have to work each day was the reason two-thirds of prospective finance employees were deterred, while 46 percent said it was the interview process that had made them have second thoughts. Unwelcoming staff were another reason for candidates feeling put off, with 38 percent saying it was enough to make them have a rethink. 

  

 Over eight in 10 finance professionals said that they have experienced a negative interview process citing reasons such as poor communication and ill-prepared interviewers.  

  

 Other research findings...

  

 When it comes to staying in a role, 43 percent admitted to leaving a company because it did not meet up to their expectations, with reasons given including not receiving training they were expecting, management being different to what they had been led to believe it would be and the job not being true to what was advertised. 

  

 The study also showed that respondents do not like to be kept waiting to hear if they have been successful after submitting an application, with almost two thirds (62 percent) saying they would wait no longer than a week before looking for other opportunities. When it comes to being offered a role, 61 percent said they will only wait between one and three days before looking elsewhere. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/42percent-of-finance-workers-put-off-pursuing-roles-due-to-negative-first-impressions-according-to-survey-04212
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/42percent-of-finance-workers-put-off-pursuing-roles-due-to-negative-first-impressions-according-to-survey-04212
				</guid>
			</item>
			<item>
				<title>
					Plastic manufacturers struggling to recruit workers
				</title>
				<description>
					
 Plastic makers struggling to recruit workers: Young people appear to be turning away from employment opportunities at plastic companies, according to a survey of 500 plastic makers.

  

 Plastic manufacturers are finding it difficult to recruit employees, particularly young people moving into entry-level positions, reports the Telegraph.  More than half of those polled said they are finding it difficult to find workers, with 5% saying they are no longer trying to recruit for positions at all. 

  

 Following the poll, Director of the British Plastics Foundation, Philip Law, said that government policy on plastics is being communicated in such a way that it is "putting young people off" working in the UK's third-largest manufacturing sector, which could have serious implications for other industries.

  

 He said: "Policy on plastic should not put these jobs at risk or put young people off going into a sector that is critical to so many parts of our economy now and in the future."

  

 In April this year, the Government outlined plans to ban certain single-use plastic items including straws, ear-buds and drink stirrers, which would follow a similar ban on plastic microbeads and the introduction of a 5p charge on single-use carrier bags. 

  

 Prime Minister, Theresa May revealed ahead of the Commonwealth Heads of Government Meeting back in May, that the Government has set aside £61.4m to tackle the issue of plastic pollution. 

  

 Speaking of his fears for the future of the UK plastic industry, Mr Law said that further curbs on the industry would be "utterly self-defeating in the long run".

  

 "Irrespective of the impact on jobs and manufacturing, it would also stymie investment in new technology to make plastic even more recyclable than it is now," he said. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Plastic-manufacturers-struggling-to-recruit-workers-04209
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Plastic-manufacturers-struggling-to-recruit-workers-04209
				</guid>
			</item>
			<item>
				<title>
					Traditional sweeteners preferred by consumers, survey finds
				</title>
				<description>
					
 Traditional sweeteners preferred by consumers: An online survey into the use of sweetening products has revealed the majority of people prefer natural sweeteners rather than artificial alternatives.   

  

 The poll of 720 US consumers also found that 71 percent pay close attention to food labels when undertaking their shopping, while  55 percent would like reduced-sugar products to taste the same as their favourite full-sugar food and drink items.

  

 Conducted by Kerry, The Taste  Nutrition Co, the survey found consumers' 'awareness' and 'preference' of certain sweeteners differed considerably.  

  

 In terms of awareness of sweetening products, honey and sugar were the most recognised, with 82 percent  saying they had knowledge of it, followed by maple syrup (71percent), molasses (66 percent), high-fructose corn syrup (63 percent), stevia (58 percent), agave (50 percent) and aspartame (46 percent). 

  

 When it came to what consumers 'preferred', 64 percent said honey, with 59 percent listing sugar, followed by maple syrup (31 percent), stevia (22 percent), agave (13 percent), molasses (9 percent), high-fructose corn syrup (7 percent) and aspartame (6 percent)

  

 There was confusion among respondents as to whether stevia is natural or artificially-produced, however, the figures show it was the fourth most preferred sweetener. 

  

 The initial findings were presented in Chicago during IFT18 – The Institute of Food Technologists annual meeting in July, where Kerry also unveiled its TasteSense Sweet system designed to help bake products using less sugar, but without compromising the taste. 

  

 Although the survey asked respondents about 17 different sweeteners, only the results for the top eight have been published, with more to be released at a later date in 2018. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Traditional-sweeteners-preferred-by-consumers-survey-finds-04208
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Traditional-sweeteners-preferred-by-consumers-survey-finds-04208
				</guid>
			</item>
			<item>
				<title>
					The great bottle swap: over half of Londoners plan to use reusable flasks instead of single-use plastic, survey finds
				</title>
				<description>
					
 Over half of Londoners plan to use reusable flasks instead of single-use plastic: The quest to reduce plastic consumption continues to gain momentum, with more than half of London dwellers saying they plan to boycott single-use bottles in favour of reusable containers, according to a recent survey. 

  

 The findings came to light in a survey on behalf of Soda Stream, which found almost all respondents living in London believed they can positively help shape the future of the planet by choosing packaging materials other than plastic. 

  

 Polling 2,000 adults (266 who live in the capital) the survey found 34% of Londoners already favour using a reusable flask over single-use bottles with 56% saying in the future they will ditch plastic in favour of more environmentally kind packaging. 

  

 The survey also revealed that television programme of the moment, Love Island has influenced views on water bottles, with 9% of Londoners saying seeing contestants on the show drinking from water flasks has encouraged them to follow suit. 

  

 In recent months we have seen national campaigns to reduce the number of plastic straws being used in the UK, with support from top food chains including McDonald's, Wagamama, Pret A Manger, Pizza Express and Costa. 

  

 There has also been a huge reduction in single-use plastic bag usage with 78% of respondents in the capital confirming they now use a bag for life or another alternative when shopping, in a bid to protect the environment. 
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/The-great-bottle-swap-over-half-of-Londoners-plan-to-use-reusable-flasks-instead-of-single-use-plastic-survey-finds-04207
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/The-great-bottle-swap-over-half-of-Londoners-plan-to-use-reusable-flasks-instead-of-single-use-plastic-survey-finds-04207
				</guid>
			</item>
			<item>
				<title>
					Global broadband speed table shows UK slip to 35th place
				</title>
				<description>
					
 Global broadband speed table shows UK slip to 35th place: In the global broadband league tables, the UK dropped from 31st to 35th in the rankings.
				</description>
				<link>
					http://www.djsresearch.co.uk/blog/article/Global-broadband-speed-table-shows-UK-slip-to-35th-place-04205
				</link>
				<guid>
					http://www.djsresearch.co.uk/blog/article/Global-broadband-speed-table-shows-UK-slip-to-35th-place-04205
				</guid>
			</item>
			<item>
				<title>
					More than half of young people would support a political party if they tackled air pollution, survey finds
				</title>
				<description>
					
 More than half of young people would support a political party if they tackled air pollution: Reducing air pollution is a major concern for young people, a survey has found, with over half saying they would back a political party if leaders offered to make it a top concern.

  

 The poll for Conserative think tank, Bright Blue found that almost half of respondents felt that the Government is not doing enough to reduce toxic pollutants in the air and 40% said if a political party pledged to improve air quality and reduce pollution, they would be more likely to support them. When looking at younger voters (under 40) 54% said they would be more likely to support a political party dedicated to tackling air pollution. 

  

 Almost two-thirds of respondents said they want the current government to improve air quality levels as a priority.

  

 The survey also revealed most respondents think ministers are most responsible for pushing forward the process. Ten percent felt industries linked to air pollution and individuals should to take the lead, while 5% said it was automotive industries who should tackle the issue. 

  

 Bright Blue researcher, Eamonn Ives said: "The government's plans for reducing air quality have been widely criticised and deemed inadequate by the High Court. 

  

 "The public clearly believe national government should play a bigger role – in fact, the biggest role – in introducing measures to reduce air pollution."

  

  

  

  

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