http://www.djsresearch.co.ukMarket Research RSS FeedsMon, 16 Sep 2024 17:03:17 BST Market research completed by the IMRG Capgemini e-Retail Sales Index has shown that public online spending increased 25% in December to £6.8bn because the snow drove shoppers indoors. http://www.djsresearch.co.uk/blog/article/Research-Shows-December-Cold-Snap-Created-25percent-Increase-in-Online-Sales-00019 http://www.djsresearch.co.uk/blog/article/Research-Shows-December-Cold-Snap-Created-25percent-Increase-in-Online-Sales-00019 An annual market research survey of the 50 most popular and well known UK web names has shown that the dotcom firms that dominated the charts seven years ago have disappeared. http://www.djsresearch.co.uk/blog/article/Annual-Survey-Results-of-Top-50-UK-Web-Brands-Unveiled-00027 http://www.djsresearch.co.uk/blog/article/Annual-Survey-Results-of-Top-50-UK-Web-Brands-Unveiled-00027 A new study by Brandchannel.com has demonstrated that the Apple continues its decade long dominance in box office films ' it appeared in more blockbuster movies in 2010 than any other brand. http://www.djsresearch.co.uk/blog/article/Study-Finds-Apple-Still-Ranks-Top-in-Paid-Product-Placement-for-Movies-00029 http://www.djsresearch.co.uk/blog/article/Study-Finds-Apple-Still-Ranks-Top-in-Paid-Product-Placement-for-Movies-00029 This year's UK consumer brand poll has found German car manufacturer Mercedes-Benz to be the top rated winner in the 2011 Superbrands listing. http://www.djsresearch.co.uk/blog/article/Mercedes-Benz-Takes-First-Place-in-2011-Superbrand-Poll-00030 http://www.djsresearch.co.uk/blog/article/Mercedes-Benz-Takes-First-Place-in-2011-Superbrand-Poll-00030 For the fourth consecutive year, UK consumers in Verdict Research's annual poll have voted department store chain John Lewis as their favourite retailer. The market research, conducted on 6,000 people, also saw furniture giant IKEA in second place and John Lewis's sister company Waitrose, in close pursuit at third. http://www.djsresearch.co.uk/blog/article/New-Poll-Sees-John-Lewis-in-Top-Place-as-UKs-Favourite-Retailer-00031 http://www.djsresearch.co.uk/blog/article/New-Poll-Sees-John-Lewis-in-Top-Place-as-UKs-Favourite-Retailer-00031 A global poll conducted as part of Millward Brown's Value-D study has found Amazon to be the top rated brand for best value globally. The online retail giant garnered the highest score for both desirability and competitive pricing. The report revealed that despite the current economic climate, low prices aren't enough to win over the majority of customers - brands need to focus on building desire. It also demonstrated that discount brands can be perceived by consumers as low value if they don't create appeal, while expensive brands that cultivate desire are often seen as good value. Only 7% of the consumers surveyed said they make purchases based on price alone, while a total of 81% voted the reliability of a brand as an important reason to purchase. The runners-up to Amazon at top place in the poll are, consecutively, Colgate, Nokia Pampers, Visa, Coca-Cola, Microsoft and McDonald's. The UK's Top 10 Value-D brands saw Amazon.co.uk, Colgate, Microsoft, Ebay and Asda ranking in the top five. This current study forms a sub-group of Millward Brown's BrandZ Report, which will be released in May. http://www.djsresearch.co.uk/blog/article/Amazon-Rated-Best-Value-Brand-in-the-World-00041 http://www.djsresearch.co.uk/blog/article/Amazon-Rated-Best-Value-Brand-in-the-World-00041 A study of 2,000 consumers by EPiServer has shown that UK retailers are failing to provide an engaging online shopping experience that meets the expectations of consumers. The websites that were rated in the survey came from the Hitwise Top 50 Hot Shops List and included Amazon, Apple, Argos, and Play.com. The research also revealed that the majority of retailers fail to take advantage of social commerce and other important features such as recommendations, reviews and social media sharing links. A total of 88% of those surveyed said that user reviews were vital or important to their online shopping experience, but only 42% of retailers provided them. Vice President of Marketing Europe at EPiServer, Maria Wasing, commented: 'UK retailers need to develop their websites to provide more engaging, social features and content that will keep consumers on a site until a point of conversion or entice them to return if they leave the site. There are major challenges ahead for retailers in this fast-evolving digital age. The ones that tap into the power of the 'social-web and social commerce' to gain traffic, loyalty and revenue will be the ones that succeed.' Looking the four areas of overall web experience, browsing, buying and after-sales, online retailers scored an average of 63%. http://www.djsresearch.co.uk/blog/article/Study-Finds-Top-UK-Online-Retailers-Not-Meeting-Customer-Expectations-00043 http://www.djsresearch.co.uk/blog/article/Study-Finds-Top-UK-Online-Retailers-Not-Meeting-Customer-Expectations-00043 The CBI's latest Distributive Trades Survey has found that UK retail sales took a dip this month, compared to the growth seen during May. http://www.djsresearch.co.uk/blog/article/June-Retail-Sales-Take-Dive-as-Britons-Tighten-their-Belts-00116 http://www.djsresearch.co.uk/blog/article/June-Retail-Sales-Take-Dive-as-Britons-Tighten-their-Belts-00116 Market research by online retail giant eBay has shown that there has been a major boost in Internet sales since the recession, allowing some online start-ups to achieve consumer revenues of more than £100,000. http://www.djsresearch.co.uk/blog/article/eBay-Survey-Reveals-Soar-in-Online-Retail-Popularity-Since-Recession-00120 http://www.djsresearch.co.uk/blog/article/eBay-Survey-Reveals-Soar-in-Online-Retail-Popularity-Since-Recession-00120 In the run-up to the festive season, the HSBC Christmas Spending Survey has uncovered the shopping plans for Britons this year. http://www.djsresearch.co.uk/blog/article/Survey-Reveals-this-Years-UK-Christmas-Spending-Habits-00208 http://www.djsresearch.co.uk/blog/article/Survey-Reveals-this-Years-UK-Christmas-Spending-Habits-00208 A poll carried out by analysts Sidona Group as part of National Customer Service Week has found that there is a 'clear need' for enhanced staff training in preparation for the 2012 Olympic Games. http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Needs-To-Improve-Customer-Service-Ahead-of-2012-Olympics-00213 http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Needs-To-Improve-Customer-Service-Ahead-of-2012-Olympics-00213 A survey by business analytics company SAS has shown that retailers should focus on the male demographic in the run-up to Christmas as it is men who will be doing much of the shopping while their female counterparts ready the home, organise decorations, wrap presents and prepare food. http://www.djsresearch.co.uk/blog/article/Survey-Results-Indicate-Retailers-Should-Target-Men-for-Christmas-Buying-00224 http://www.djsresearch.co.uk/blog/article/Survey-Results-Indicate-Retailers-Should-Target-Men-for-Christmas-Buying-00224 A Money Mood Survey of 1,000 adults on behalf of Legal & General has found that a third of British households will be tightening their purse strings this upcoming festive season. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Many-Britons-Planning-to-Spend-Less-this-Christmas-00232 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Many-Britons-Planning-to-Spend-Less-this-Christmas-00232 It has been announced this week that Amazon UK has yet again won the top spot for most popular retail website in the IMRG Experian Hot Shop survey. http://www.djsresearch.co.uk/blog/article/Hot-Shop-Survey-Uncovers-Most-Up-and-Coming-Online-Retail-Brands-00233 http://www.djsresearch.co.uk/blog/article/Hot-Shop-Survey-Uncovers-Most-Up-and-Coming-Online-Retail-Brands-00233 The latest market research by communications regulator Ofcom has discovered that Britons are increasingly using the Internet to obtain all manner of goods and services, including online TV. http://www.djsresearch.co.uk/blog/article/Survey-Finds-UK-Has-Highest-Rates-of-Online-Shopping-in-17-Countries-00255 http://www.djsresearch.co.uk/blog/article/Survey-Finds-UK-Has-Highest-Rates-of-Online-Shopping-in-17-Countries-00255 A Citizens Advice Scotland survey has revealed that people in rural Scotland are being given the short end of the stick compared to the rest of the nation when it comes to online delivery this Christmas. http://www.djsresearch.co.uk/blog/article/Survey-Uncovers-Unfair-Online-Delivery-Practises-to-People-in-Rural-Scotland-00256 http://www.djsresearch.co.uk/blog/article/Survey-Uncovers-Unfair-Online-Delivery-Practises-to-People-in-Rural-Scotland-00256 A survey of over 1,000 food and grocery shoppers by IGD ShopperVista has found that UK consumers are starting to feel more positive ' many indicate they have adapted to the current economic reality and believe they have weathered the worst part of the financial downturn. http://www.djsresearch.co.uk/blog/article/Market-Research-Sees-UK-Shoppers-Feeling-More-Upbeat-00298 http://www.djsresearch.co.uk/blog/article/Market-Research-Sees-UK-Shoppers-Feeling-More-Upbeat-00298 A European survey of more than 3,000 dog owners by the Cesar organisation has found Britain to be less dog friendly than Belgium, France, Germany, Italy and Spain. http://www.djsresearch.co.uk/blog/article/Survey-Finds-UK-Retail-Venues-Losing-Customers-from-Unfriendly-Dog-Policy-00306 http://www.djsresearch.co.uk/blog/article/Survey-Finds-UK-Retail-Venues-Losing-Customers-from-Unfriendly-Dog-Policy-00306 According to a study by WorldPay which polled 2,000 Britons who've bought goods online in the last 12 months, Internet shoppers spend an average of £3,370 a year. http://www.djsresearch.co.uk/blog/article/Market-Research-Uncovers-Continued-Growth-of-UK-Online-Shopping-00312 http://www.djsresearch.co.uk/blog/article/Market-Research-Uncovers-Continued-Growth-of-UK-Online-Shopping-00312 Market research by the Internet Advertising Bureau (IAB) has uncovered the extent of British mobile habits. http://www.djsresearch.co.uk/blog/article/New-IAB-Survey-Reveals-Increasing-Surge-in-Mobile-Retail-Popularity-00318 http://www.djsresearch.co.uk/blog/article/New-IAB-Survey-Reveals-Increasing-Surge-in-Mobile-Retail-Popularity-00318 A poll of 2,000 Britons by Douwe Egberts has discovered that the nation is spending at least £15,600 in coffee shops over a lifetime. http://www.djsresearch.co.uk/blog/article/Poll-Finds-Brits-Spending-15,600-pounds-at-Coffee-Shops-Due-to-Lack-of-Know-How-00325 http://www.djsresearch.co.uk/blog/article/Poll-Finds-Brits-Spending-15,600-pounds-at-Coffee-Shops-Due-to-Lack-of-Know-How-00325 A survey by MasterCard has revealed where small businesses and private sellers are falling down in their online customer experience. http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Shoppers-Want-Improvement-to-Online-Checkout-Process-00380 http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Shoppers-Want-Improvement-to-Online-Checkout-Process-00380 A new opinion poll of more than 11,000 people by Which? has uncovered the best and worst store retailers in the UK. http://www.djsresearch.co.uk/blog/article/Market-Research-Reveals-Top-Rated-and-Worst-Performing-UK-Retailers-00367 http://www.djsresearch.co.uk/blog/article/Market-Research-Reveals-Top-Rated-and-Worst-Performing-UK-Retailers-00367 A survey by MasterCard has revealed where small businesses and private sellers are falling down in their online customer experience. http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Shoppers-Want-Improvement-to-Online-Checkout-Process-00380 http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Shoppers-Want-Improvement-to-Online-Checkout-Process-00380 An online poll of 1,000 UK consumers and 1,000 French consumers on behalf of call centre software provider Eptica has discovered a rise is complaints against service providers on social media platforms, however they appear to be falling on deaf ears. http://www.djsresearch.co.uk/blog/article/Consumer-Complaints-Not-Being-Heeded-by-Companies-Finds-Online-Poll-00414 http://www.djsresearch.co.uk/blog/article/Consumer-Complaints-Not-Being-Heeded-by-Companies-Finds-Online-Poll-00414 According to a new report from an independent agency specialising in shopper research, cheap goods are not the 'be all' for UK consumers. http://www.djsresearch.co.uk/blog/article/Survey-on-Consumer-Attitudes-to-Value-Gives-Retailers-Wakeup-Call-00407 http://www.djsresearch.co.uk/blog/article/Survey-on-Consumer-Attitudes-to-Value-Gives-Retailers-Wakeup-Call-00407 According to market research by energy firm E.ON, modern girls are more interested in computers than Barbies. http://www.djsresearch.co.uk/blog/article/Insight-Study-Shows-Dominance-of-Electronic-Gadget-Play-amongst-UK-Children-00783 http://www.djsresearch.co.uk/blog/article/Insight-Study-Shows-Dominance-of-Electronic-Gadget-Play-amongst-UK-Children-00783 A survey of 400 Americans, carried out by 'Ask Your Target Market', recently enquired about participation in loyalty card schemes. http://www.djsresearch.co.uk/blog/article/Research-Gives-Insight-In-To-Customer-Loyalty-Schemes-00800 http://www.djsresearch.co.uk/blog/article/Research-Gives-Insight-In-To-Customer-Loyalty-Schemes-00800 A new poll by women's fashion retailer Lovarni.com, which looked into UK social shopping habits, has revealed that despite living in an 'age of interconnectivity', many women prefer to keep tight-lipped about where they find their fashion bargains online - for fear of friends stealing their style. http://www.djsresearch.co.uk/blog/article/Social-Shopping-Poll-Finds-Women-Keeping-Tight-Lipped-about-Fashion-Bargains-00823 http://www.djsresearch.co.uk/blog/article/Social-Shopping-Poll-Finds-Women-Keeping-Tight-Lipped-about-Fashion-Bargains-00823 A shopper insights study by global consumer engagement and incentives company Parago has revealed that the majority of UK consumers have grown more price sensitive in the last twelve months, prompting an eagerness to hunt down bargains and make careful price comparisons before completing a purchase. http://www.djsresearch.co.uk/blog/article/Insight-Survey-Finds-UK-Shoppers-are-Mad-for-Discounts-00832 http://www.djsresearch.co.uk/blog/article/Insight-Survey-Finds-UK-Shoppers-are-Mad-for-Discounts-00832 A survey on behalf of online auction site eBay has resulted in the estimation that the popularity of social shopping is set to more-than double by 2014. http://www.djsresearch.co.uk/blog/article/Survey-Shows-Rapid-Rise-of-Social-Media-Popularity-amongst-Shoppers-00857 http://www.djsresearch.co.uk/blog/article/Survey-Shows-Rapid-Rise-of-Social-Media-Popularity-amongst-Shoppers-00857 A nationwide poll by YouGov on behalf of business law firm DWF has discovered that 45% of UK shoppers support longer Sunday opening hours on a permanent basis, instead of just during the recent London 2012 Olympic Games. http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Public-Keen-on-Longer-Sunday-Shopping-Hours-00880 http://www.djsresearch.co.uk/blog/article/Poll-Finds-UK-Public-Keen-on-Longer-Sunday-Shopping-Hours-00880 A recent survey of more than 4,000 consumers by Market Force has shown that the flood of promotions by rival supermarkets actually confuses and frustrates many shoppers. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Britons-Unimpressed-by-Gimmicky-Supermarket-Promotions-00888 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Britons-Unimpressed-by-Gimmicky-Supermarket-Promotions-00888 A global, year-long study into the retail habits and satisfaction levels of consumers by design consultancy Fitch has made some interesting discoveries about British shoppers. http://www.djsresearch.co.uk/blog/article/International-Market-Research-Reveals-Shopping-Preferences-of-Britons-00902 http://www.djsresearch.co.uk/blog/article/International-Market-Research-Reveals-Shopping-Preferences-of-Britons-00902 http://www.djsresearch.co.uk/blog/article/CBI-Research-Study-Reports-Strong-Increase-In-Sales-Figures-00970 http://www.djsresearch.co.uk/blog/article/CBI-Research-Study-Reports-Strong-Increase-In-Sales-Figures-00970 A study of statistics compiled by The Sunday Express has shown that Asda will be offering the cheapest Christmas dinner this year, with families on the lookout for a budget option in these tough economic times. http://www.djsresearch.co.uk/blog/article/Study-Shows-Supermarkets-Battle-To-Offer-Budget-Christmas-Dinner-00975 http://www.djsresearch.co.uk/blog/article/Study-Shows-Supermarkets-Battle-To-Offer-Budget-Christmas-Dinner-00975 http://www.djsresearch.co.uk/blog/article/Market-Research-Finds-Online-Retailers-at-Risk-by-Getting-Deliveries-Wrong-00978 http://www.djsresearch.co.uk/blog/article/Market-Research-Finds-Online-Retailers-at-Risk-by-Getting-Deliveries-Wrong-00978 http://www.djsresearch.co.uk/blog/article/Poll-Demonstrates-Customer-Feedback-is-Key-to-Retailer-Success-00981 http://www.djsresearch.co.uk/blog/article/Poll-Demonstrates-Customer-Feedback-is-Key-to-Retailer-Success-00981 A survey conducted by Poundland has discovered that shoppers are timing their visit to their local supermarket store in search of the cheapest and best deals on their grocery shopping. 32% admitted to doing this around the prime times when supermarkets are likely to cut the prices of their perishable products, mainly food, and products reaching their sell by date. http://www.djsresearch.co.uk/blog/article/Study-Reveals-Shoppers-Take-Time-To-Find-Best-Deals-00985 http://www.djsresearch.co.uk/blog/article/Study-Reveals-Shoppers-Take-Time-To-Find-Best-Deals-00985 A recent study commissioned by Gadget Show Live Christmas has revealed Britain is a nation of 'Goofs' - Gadget Obsessed Over Fifties. http://www.djsresearch.co.uk/blog/article/Survey-Reveals-Gadgets-Proving-Popular-With-Older-Generations-00988 http://www.djsresearch.co.uk/blog/article/Survey-Reveals-Gadgets-Proving-Popular-With-Older-Generations-00988 Figures from the British Retail Consortium (BRC) suggest that more than one in ten shops in shopping centres and high streets are currently empty, representing the highest level of unoccupied retail space since the body began collecting data in July 2011. Nationwide, the rate of vacancy in town centres was 11.3%, although this peaked in Northern Ireland where one in five shops were closed. Wales (15.1%) and The North and Yorkshire (14.6%) also demonstrated above average levels of vacancy. http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-More-Than-1-in-10-Shops-Empty-00999 http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-More-Than-1-in-10-Shops-Empty-00999 http://www.djsresearch.co.uk/blog/article/Global-Insight-Study-Shows-Disconnect-Between-Consumer-Intention-and-Behaviour-01018 http://www.djsresearch.co.uk/blog/article/Global-Insight-Study-Shows-Disconnect-Between-Consumer-Intention-and-Behaviour-01018 http://www.djsresearch.co.uk/blog/article/Retail-Survey-Highlights-Consistent-Rise-in-E-commerce-Popularity-01029 http://www.djsresearch.co.uk/blog/article/Retail-Survey-Highlights-Consistent-Rise-in-E-commerce-Popularity-01029 http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Rise-in-Britons-Choosing-Counterfeit-Goods-01033 http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Rise-in-Britons-Choosing-Counterfeit-Goods-01033 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Britons-Keen-to-Pull-a-Sickie-to-Finish-Christmas-Shop-01041 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Britons-Keen-to-Pull-a-Sickie-to-Finish-Christmas-Shop-01041 http://www.djsresearch.co.uk/blog/article/Consumer-Research-Sees-Most-Britons-Still-Keen-on-In-Store-Shopping-over-Online-01049 http://www.djsresearch.co.uk/blog/article/Consumer-Research-Sees-Most-Britons-Still-Keen-on-In-Store-Shopping-over-Online-01049 http://www.djsresearch.co.uk/blog/article/Xmas-Customer-Satisfaction-Survey-Ranks-Best-Worst-Online-Retailers-01055 http://www.djsresearch.co.uk/blog/article/Xmas-Customer-Satisfaction-Survey-Ranks-Best-Worst-Online-Retailers-01055 http://www.djsresearch.co.uk/blog/article/Market-Research-Discovers-Hike-in-Retail-Crime-and-Associated-Costs-01079 http://www.djsresearch.co.uk/blog/article/Market-Research-Discovers-Hike-in-Retail-Crime-and-Associated-Costs-01079 http://www.djsresearch.co.uk/blog/article/Poll-Uncovers-the-Gifts-Women-Most-Despise-on-Valentines-Day-01104 http://www.djsresearch.co.uk/blog/article/Poll-Uncovers-the-Gifts-Women-Most-Despise-on-Valentines-Day-01104 http://www.djsresearch.co.uk/blog/article/Online-Survey-Sees-Many-Britons-Succumb-to-Buying-Fake-Fashion-01106 http://www.djsresearch.co.uk/blog/article/Online-Survey-Sees-Many-Britons-Succumb-to-Buying-Fake-Fashion-01106 http://www.djsresearch.co.uk/blog/article/Poll-Reveals-Customer-Satisfaction-Ratings-on-UK-Supermarket-Giants-01111 http://www.djsresearch.co.uk/blog/article/Poll-Reveals-Customer-Satisfaction-Ratings-on-UK-Supermarket-Giants-01111 A report by PricewaterhouseCoopers (PwC) and the Local Data Company has shown a tenfold increase in high street store closures in the last year. Their report shows the net number of store closures was 1779 in 2012 which is an increase of more than 1000% on the figure of 174 for 2011. With the recent collapses of HMV, Blockbuster, and Jessops, they added that the number of stores closed by retail chains could double to 28 a day in 2013 from 14 a day in 2011. Perhaps emblematic of times of economic struggle, the report showed that payday loan stores (20% increase in high street presence) and pawn shops (13% increase) are the fastest growing retailers on the high street while card shops, computer game shops, and health food shops are the most depleted. Card shops suffered a net fall of 188 shops (23% drop), mainly due to Clinton Cards going bust in 2012, while Game going under significantly contributed to a 45% fall in high street computer game outlets. Mike Jervis, insolvency partner and retail specialist at PwC, said: "2012 saw more retail chains go into insolvency than ever before. The failed chains generally shared two problems ' too many stores and too little multichannel activity." The survey, which drew data from 500 towns and cities, also showed that the number of store closures outstripped the number of store openings in every region in the country. http://www.djsresearch.co.uk/blog/article/Market-Research-Suggests-High-Street-To-Continue-Suffering-As-Closures-Could-Reach-28-A-Day-01120 http://www.djsresearch.co.uk/blog/article/Market-Research-Suggests-High-Street-To-Continue-Suffering-As-Closures-Could-Reach-28-A-Day-01120 http://www.djsresearch.co.uk/blog/article/Survey-Uncovers-Retailers-Voted-Top-for-Helping-Cash-Strapped-Consumers-01121 http://www.djsresearch.co.uk/blog/article/Survey-Uncovers-Retailers-Voted-Top-for-Helping-Cash-Strapped-Consumers-01121 http://www.djsresearch.co.uk/blog/article/Opinion-Survey-Reveals-Mothers-Day-Buying-Trends-01128 http://www.djsresearch.co.uk/blog/article/Opinion-Survey-Reveals-Mothers-Day-Buying-Trends-01128 http://www.djsresearch.co.uk/blog/article/Consumer-Study-Reveals-Top-Annoyances-Suffered-by-High-Street-Shoppers-01141 http://www.djsresearch.co.uk/blog/article/Consumer-Study-Reveals-Top-Annoyances-Suffered-by-High-Street-Shoppers-01141 A survey commissioned by Santander bank has revealed that Britons are increasingly happy to do all their shopping, including non-food items, at supermarkets. http://www.djsresearch.co.uk/blog/article/Survey-Sees-UK-Consumers-Increasingly-Opting-for-Supermarket-One-Stop-Shop-01158 http://www.djsresearch.co.uk/blog/article/Survey-Sees-UK-Consumers-Increasingly-Opting-for-Supermarket-One-Stop-Shop-01158 http://www.djsresearch.co.uk/blog/article/Consumer-Survey-Reveals-Highest-and-Lowest-Rated-High-Street-Brands-01187 http://www.djsresearch.co.uk/blog/article/Consumer-Survey-Reveals-Highest-and-Lowest-Rated-High-Street-Brands-01187 Retail market research conducted on behalf of UPS has revealed that the majority of Britons now prefer to shop with their favourite retailer online due to increased satisfaction with the customer experience. http://www.djsresearch.co.uk/blog/article/Opinion-Survey-Finds-Rise-in-Consumer-Satisfaction-with-Online-Shopping-01204 http://www.djsresearch.co.uk/blog/article/Opinion-Survey-Finds-Rise-in-Consumer-Satisfaction-with-Online-Shopping-01204 According to a survey undertaken by the CBI between the 24th April and 15th May 2013, UK retail sales fell at their fastest annual pace for 16 months. The business group said that whilst consumer spending within clothing and footwear has declined, grocery sales remained the same. http://www.djsresearch.co.uk/blog/article/Market-Research-Survey-Shows-that-UK-Retail-Sales-Fall-at-Their-Steepest-Rate-for-Sixteen-Months-01213 http://www.djsresearch.co.uk/blog/article/Market-Research-Survey-Shows-that-UK-Retail-Sales-Fall-at-Their-Steepest-Rate-for-Sixteen-Months-01213 Squire Sanders, Kantar Retail and the Retail Trust have recently undertaken a market research survey interviewing consumers, retailers and suppliers about the state of the retail industry ' discovering issues that have killed off high street loyalty and how retailers should be fighting back. http://www.djsresearch.co.uk/blog/article/Retail-Market-Research-Survey-Uncovers-Slipping-Consumer-Loyalty-01220 http://www.djsresearch.co.uk/blog/article/Retail-Market-Research-Survey-Uncovers-Slipping-Consumer-Loyalty-01220 RetailMeNot, a Canadian digital coupon site, collaborated with Angus Reid Forum to conduct a market research study. The report highlights the public's shopping habits, attitudes and behaviours on retail spending. http://www.djsresearch.co.uk/blog/article/Research-Finds-Canadian-Shoppers-Unwilling-to-Pay-Retail-Price-01241 http://www.djsresearch.co.uk/blog/article/Research-Finds-Canadian-Shoppers-Unwilling-to-Pay-Retail-Price-01241 A recent survey by Cybertill, retail software specialists, shows that almost half (47%) of retailers would consider leaving the high street. This survey follows a report by the Centre for Retail Research that warned that a fifth (20%) of shops could close within five years. http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Almost-Half-of-Retailers-Would-Consider-Leaving-the-High-Street-01250 http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Almost-Half-of-Retailers-Would-Consider-Leaving-the-High-Street-01250 The British Retail Consortium and Google (BRC-Google) released the latest online retail monitor data, showing consumers are changing how they shop online. Findings confirm that search volumes on tablet devices outpaced those on any other device, increasing 132% compared with the growth on smartphone devices of two thirds (66%). http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Retail-Searches-on-Tablets-Up-132-in-Q2-01259 http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Retail-Searches-on-Tablets-Up-132-in-Q2-01259 The latest retail market research by YouGov has seen Britain crowned in top position as the best place in Europe to visit when it comes to shopping opportunities. http://www.djsresearch.co.uk/blog/article/Survey-Reveals-the-UK-as-Top-Shopping-Destination-in-Europe-01263 http://www.djsresearch.co.uk/blog/article/Survey-Reveals-the-UK-as-Top-Shopping-Destination-in-Europe-01263 Nielsen, a global insights firm, recently published market research findings which show - half (50%) of global consumers are willing to pay more for goods and services from companies that have implemented programmes to give back to society, up from under half (45%) in 2011. http://www.djsresearch.co.uk/blog/article/Market-Research-Survey-Shows-Global-Consumers-Increasingly-Willing-to-Pay-Extra-for-Socially-Responsible-Goods-01281 http://www.djsresearch.co.uk/blog/article/Market-Research-Survey-Shows-Global-Consumers-Increasingly-Willing-to-Pay-Extra-for-Socially-Responsible-Goods-01281 The Multichannel Retail Survey, conducted using the Toluna survey tool, found that almost two thirds (63%) of consumers have bought products online before collecting them in-store in the last twelve months, while a tenth (16%) used reserve-and-collect at least once a month. http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Four-Fifths-of-Consumers-Have-Used-Reserve-and-Collect-in-the-Past-01298 http://www.djsresearch.co.uk/blog/article/Market-Research-Shows-Four-Fifths-of-Consumers-Have-Used-Reserve-and-Collect-in-the-Past-01298 The Latest Autumn Fair Retail Sentiment Survey, which interviewed an average of 700 independent retailers in surveys, carried out both this August and last August. They found two fifths (37%) now fear the threat of online rivals winning rising ecommerce sales ' up from one fifth (22%) at the same time last year. http://www.djsresearch.co.uk/blog/article/Survey-Shows-Independent-Retailers-Fear-Online-Rivals-01309 http://www.djsresearch.co.uk/blog/article/Survey-Shows-Independent-Retailers-Fear-Online-Rivals-01309 ASOS Plc recently reported that: retail sales in Q4 were up by half (47%); full year retail sales were up by two fifths (40%); and pre-tax profits are marginally above expectations. Furthermore, ASOS have reported that active customers at the yearend were up by two fifths (42%) year-on-year, to 7.1 million. http://www.djsresearch.co.uk/blog/article/ASOS-Reports-Retail-Sales-Up-47-in-Q4-01319 http://www.djsresearch.co.uk/blog/article/ASOS-Reports-Retail-Sales-Up-47-in-Q4-01319 According to a recently published CBI survey, high street sales have grown at their fastest pace for more than a year in September ' a further sign of recovery in the retail sector. The survey found almost half (46%) of firms reported sales volumes were up on a year ago while a tenth (12%) said they were down, giving a positive balance of a third (34%) - the strongest since June 2012. http://www.djsresearch.co.uk/blog/article/Survey-Suggests-UK-High-Street-Retail-Sales-Are-Strong-01328 http://www.djsresearch.co.uk/blog/article/Survey-Suggests-UK-High-Street-Retail-Sales-Are-Strong-01328 According to a report, conducted by the Australian Centre for Retail Studies, more than two thirds of industry executives believe that physical shops are still the most important way for their business to engage with customers, while half (47%) said stores will account for more than half of their sales growth over the coming twelve months ' compared to three tenths (31%) for online. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Retail-Bosses-are-Staying-True-to-Stores-01338 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Retail-Bosses-are-Staying-True-to-Stores-01338 Consumer confidence remained static for more than half (56%) of people according to a Beaufort Research poll of more than 1,000 respondents across Wales. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Retail-Customer-Confidence-Grows-Little-In-Wales-01342 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Retail-Customer-Confidence-Grows-Little-In-Wales-01342 According to Statistics Canada, retails sales rose 2.8% from the second quarter of 2012 to $126.3 billion in the second quarter of 2013 - the largest year-over-year gain since the first quarter of 2012. Higher sales were reported in seven out of ten major commodity groups. http://www.djsresearch.co.uk/blog/article/Canadian-Quarterly-Retail-Commodity-Survey-Shows-Increase-of-Around-3-Percent-01343 http://www.djsresearch.co.uk/blog/article/Canadian-Quarterly-Retail-Commodity-Survey-Shows-Increase-of-Around-3-Percent-01343 A recent study by visual classification company WeSEE reveals that 56 per cent of consumers would contemplate using what they call 'shopable videos' to make purchases directly from an online video. Men appear to be more interested in this service than women ' as long as the purchase wouldn't navigate away from the video they are viewing, 1 in 5 men would shop this way. http://www.djsresearch.co.uk/blog/article/Shop-able-Video-The-Next-Generation-of-Retail-Channel-01350 http://www.djsresearch.co.uk/blog/article/Shop-able-Video-The-Next-Generation-of-Retail-Channel-01350 According to the NRF's (National Retail Federation) Halloween Spending Survey, nearly 158 million consumers will participate in Halloween activities, slightly less than the survey high of 170 million people last year. Those celebrating will also have lower budgets, with the average spend expected to be around $75.03 on décor, costumes, candy and fun, down from $79.82 last year. Overall, the average spend for Halloween has increased 54.6% from 2005 ' total spending is estimated to reach $6.9 billion in 2013. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Fewer-Consumers-Will-Participate-in-Halloween-Activities-01362 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Fewer-Consumers-Will-Participate-in-Halloween-Activities-01362 New research carried out by Westfield shopping centre has found that men are only spending ten per cent less than women on shopping trips; with the gap between women and men's spending narrowing to just one per cent in the 18-34 age group. The research hopes to aid Westfield retailers in understanding their consumers to maximise sales, its aim is to understand how consumers are shopping and why. http://www.djsresearch.co.uk/blog/article/Men-Catching-Up-With-Women-In-Terms-Of-Spending-On-Clothes-Shoes-and-Accessories-01372 http://www.djsresearch.co.uk/blog/article/Men-Catching-Up-With-Women-In-Terms-Of-Spending-On-Clothes-Shoes-and-Accessories-01372 Just one in ten Brits has a local shop that they consider a good source of Halloween items, according to a recent survey commissioned by the retail agency Live & Breath. The survey of 2,000 UK adults found that one in five (21%) said that they would use a pop-up shop to buy Halloween-themed products ' if near their home or workplace - this figure increased to a third (36%) among 18-24 year-olds. http://www.djsresearch.co.uk/blog/article/Survey-Finds-One-In-Five-Would-Use-A-Pop-Up-Shop-For-Halloween-Products-01374 http://www.djsresearch.co.uk/blog/article/Survey-Finds-One-In-Five-Would-Use-A-Pop-Up-Shop-For-Halloween-Products-01374 New research findings carried out by the Westfield shopping centre has discovered that seventy per cent of full-time working mums in the UK make a decision as to what to buy within three minutes of entering a shop. Working mums were found to be the most productive shoppers with many researching stores and products online before visiting a store, with almost sixty per cent (59%) saying they would go shopping every day if they could. Additionally, it seems mooching and window shopping are not the preferred shopping experiences ' with 38% saying each trip is a 'mission shop' with women knowing what they want to buy before they set-out. http://www.djsresearch.co.uk/blog/article/Market-Research-Reveals-Working-Mums-As-Prolific-Shoppers-01376 http://www.djsresearch.co.uk/blog/article/Market-Research-Reveals-Working-Mums-As-Prolific-Shoppers-01376 New research carried out by Casabu and Mumsnet has revealed that more than eighty per cent of mums are shopping online for themselves or their children at least once or twice a month. The survey, which spoke to 1,000 mums, discovered they are also making use of technology such as smartphones and tablets to guarantee they don't miss out on bargains. http://www.djsresearch.co.uk/blog/article/Mums-Making-Use-Of-Technology-To-Shop-Online-01381 http://www.djsresearch.co.uk/blog/article/Mums-Making-Use-Of-Technology-To-Shop-Online-01381 New research carried out by Sharps has revealed how much of the clothing in our wardrobe actually gets worn. The poll of 2,000 women found the average women admitted that a third (36%) of their clothes will never be worn again with the top three reasons they decide not to wear an item of clothing were due to item being too tight, inappropriate for the weather or too big. It was also discovered that almost half of those taking part in the research said that they plan what to wear for the day but then they cannot find the item in a cluttered wardrobe claiming it's the wardrobe rather than the clothing that needs a makeover. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Women-Traumatised-By-Clothing-Dilemmas-01424 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Women-Traumatised-By-Clothing-Dilemmas-01424 New research carried out by Westfield has revealed that Marks and Spencer has come out on top when it comes to good customer service, Tesco and Asda also made the top ten. The survey, which was carried out across the UK, also revealed that those stores that fail to deliver excellent customer service could be missing out on more than £5 billion of potential sales. Seventy six per cent of shoppers said they would walk out of store if they received bad customer service. http://www.djsresearch.co.uk/blog/article/Customer-Service-Most-Important-This-Christmas-Reveals-Market-Research-01425 http://www.djsresearch.co.uk/blog/article/Customer-Service-Most-Important-This-Christmas-Reveals-Market-Research-01425 New research carried out by Santander has revealed that more people this year will do their Christmas shopping online rather than on the high street with figures suggesting that shoppers intend to spend 12% more on Christmas shopping than last year. It has been revealed that more people will be beating the Christmas crush and opting to shop online instead ' with £1 in every £3 to be spent online. Thirty three per cent of shoppers still intend to do their shopping on the high street with 20% of that being done in individual shops and 13% in department stores with shoppers preferring to go into a store and look at a product before ordering online. http://www.djsresearch.co.uk/blog/article/Britons-Turning-to-Online-Shopping-to-Beat-the-Christmas-Crush-01426 http://www.djsresearch.co.uk/blog/article/Britons-Turning-to-Online-Shopping-to-Beat-the-Christmas-Crush-01426 According to a new poll of over 1,000 adults conducted by Ipsos Public Affairs on Behalf of Offers.com, more than half (53%) of U.S. Adults plan to shop on Black Friday this year. Amongst those planning to shop on Black Friday, a third (35%) plan to shop primarily online, three-in-ten (28%) plan to shop in stores, while almost two-fifths (37%) will use a mix of both. http://www.djsresearch.co.uk/blog/article/Survey-Finds-72-Percent-Of-Black-Friday-Shoppers-Planning-to-Shop-Online-01434 http://www.djsresearch.co.uk/blog/article/Survey-Finds-72-Percent-Of-Black-Friday-Shoppers-Planning-to-Shop-Online-01434 A survey undertaken at the East Midlands retail outlet McArthurGlen found that more than half (56%) of people leave Christmas shopping until the last minute. However, the survey also discovered that 16% had finished three months before the big day. http://www.djsresearch.co.uk/blog/article/Survey-Suggests-That-Half-Of-Christmas-Shopping-Will-Be-Done-At-The-Last-Minute-01437 http://www.djsresearch.co.uk/blog/article/Survey-Suggests-That-Half-Of-Christmas-Shopping-Will-Be-Done-At-The-Last-Minute-01437 According to recent findings from Snapett, a business unit of PriceGrabber, retailers are to drive higher volumes of in-store visits through mobile ads target towards women this Christmas. The survey suggests that women are more responsive to mobile alerts detailing discounts and are also more likely than men to shop in-store to save on shipping costs. http://www.djsresearch.co.uk/blog/article/Survey-Suggests-That-In-Store-Sales-Will-Remain-Strong-This-Christmas-01438 http://www.djsresearch.co.uk/blog/article/Survey-Suggests-That-In-Store-Sales-Will-Remain-Strong-This-Christmas-01438 Online retail sales have been forecast to hit £5 billion this Christmas, an increase of almost a fifth (20%) on last year, while total sales over the festive season are predicted to top £40 billion, a rise of 3.5% on 2012, according to forecasts from Deloitte. It says flexible delivery for shoppers could prove to be this year's Christmas battlefield. Retailers are preparing themselves for the online rush with an estimated 20,000 click-and-collect points across Britain. http://www.djsresearch.co.uk/blog/article/Online-Christmas-Retail-Sales-Expected-To-Reach-Five-Billion-01439 http://www.djsresearch.co.uk/blog/article/Online-Christmas-Retail-Sales-Expected-To-Reach-Five-Billion-01439 According to the latest figures from BDO's High Street Sales Tracker, medium sized retailers had a challenging December, although softened by a 31% rise in online sales, in-store sales were down by more than 2%. http://www.djsresearch.co.uk/blog/article/Market-Research-Finds-In-Store-Retail-Sales-Drop-Two-Percent-in-December-01440 http://www.djsresearch.co.uk/blog/article/Market-Research-Finds-In-Store-Retail-Sales-Drop-Two-Percent-in-December-01440 Research from The Local Data Company, which monitors more than 2,000 town and shopping centres and retail parks, suggests that the average vacancy rates were below 14% for the first time in four years. However, the report reveals a North-South divide, with some High Streets falling into further decline ' there are still more than 50,000 empty shops in town centres. http://www.djsresearch.co.uk/blog/article/Research-Suggests-That-The-Shop-Vacancy-Rate-Is-At-Its-Lowest-For-Four-Years-01456 http://www.djsresearch.co.uk/blog/article/Research-Suggests-That-The-Shop-Vacancy-Rate-Is-At-Its-Lowest-For-Four-Years-01456 According to the annual PCR Retail Survey, a very slight majority of retailers and resellers (51%) wouldn't consider stocking or repairing emerging technology. http://www.djsresearch.co.uk/blog/article/Survey-Finds-Retailers-Split-About-4K-and-Wearable-Technology-01993 http://www.djsresearch.co.uk/blog/article/Survey-Finds-Retailers-Split-About-4K-and-Wearable-Technology-01993 According to a recent YouGov study of 1,096 UK adults, two fifths (42%) believe that social media sites should be used to interact with friends and not with retailers. http://www.djsresearch.co.uk/blog/article/Survey-More-Than-Half-The-Public-Do-Not-Trust-Retailers-On-Social-Media-01483 http://www.djsresearch.co.uk/blog/article/Survey-More-Than-Half-The-Public-Do-Not-Trust-Retailers-On-Social-Media-01483 According to a new survey conducted by Synqera, a global technology start-up that uses big data to bring personalised digital experiences to the physical retail store, nearly two-thirds of Americans coupon-browsed instead of window-browsed during the 2013 holiday seasons, and only a minuscule six per cent didn't do any in-store shopping. http://www.djsresearch.co.uk/blog/article/Retail-Survey-Reveals-Consumers-Prefer-Personalised-Offers-Based-On-Previously-Purchased-Shopping-01484 http://www.djsresearch.co.uk/blog/article/Retail-Survey-Reveals-Consumers-Prefer-Personalised-Offers-Based-On-Previously-Purchased-Shopping-01484 UK retailers are spending approximately £17.8 billion a year on processing cash payments. As a result, these businesses are looking to cut costs by embracing a wider range of payment options, moving Britain towards a 'cashless' future. http://www.djsresearch.co.uk/blog/article/Survey-Cash-Payments-Cost-UK-Retailers-Billions-Each-Year-01515 http://www.djsresearch.co.uk/blog/article/Survey-Cash-Payments-Cost-UK-Retailers-Billions-Each-Year-01515 Rent levels in Central London have reached record highs, according to a retail report by Knight Frank (KF). http://www.djsresearch.co.uk/blog/article/Central-London-Retail-Rent-Levels-Reach-Record-Highs-01537 http://www.djsresearch.co.uk/blog/article/Central-London-Retail-Rent-Levels-Reach-Record-Highs-01537 Research carried out by YouGov and the Centre for Economics and Business Research (CEBR) has shown that consumer confidence is the highest it's been in almost seven years. http://www.djsresearch.co.uk/blog/article/Report-Shows-Consumer-Confidence-Is-The-Highest-It-Has-Been-In-Seven-Years-01542 http://www.djsresearch.co.uk/blog/article/Report-Shows-Consumer-Confidence-Is-The-Highest-It-Has-Been-In-Seven-Years-01542 A survey, done by PriceGrabber, on 3,949 US shoppers has shown that clothing and accessories are the most popular Father's Day gift choice for most American's, with most fathers stating they would prefer quality time with their family. http://www.djsresearch.co.uk/blog/article/28-Per-Cent-Of-US-Consumers-Say-Clothes-Or-Accessories-Is-Most-Popular-Fathers-Day-Gift-01544 http://www.djsresearch.co.uk/blog/article/28-Per-Cent-Of-US-Consumers-Say-Clothes-Or-Accessories-Is-Most-Popular-Fathers-Day-Gift-01544 The UK menswear market has grown 18% over the last five years to bring the sector's 2013 value up to £12.9billion, with an estimated 91% of all British men purchasing clothes last year alone. http://www.djsresearch.co.uk/blog/article/UK-Menswear-Market-Grows-18-Per-Cent-Between-2008-And-2013-01547 http://www.djsresearch.co.uk/blog/article/UK-Menswear-Market-Grows-18-Per-Cent-Between-2008-And-2013-01547 Budget supermarkets Aldi and Lidl have stormed to the top of a recent consumer poll, outdoing quality rivals Waitrose and Sainsbury's. http://www.djsresearch.co.uk/blog/article/Aldi-and-Lidl-Reiterate-Budget-Supermarket-Dominance-Survey-Shows-01614 http://www.djsresearch.co.uk/blog/article/Aldi-and-Lidl-Reiterate-Budget-Supermarket-Dominance-Survey-Shows-01614 Retail sales in July recovered strongly from June's disappointing figures, according to the Confederation of British Industry's (CBI) most recent Monthly Distributive Trades Survey. http://www.djsresearch.co.uk/blog/article/Survey-Shows-Retail-Sales-Rebounded-Strongly-in-July-01619 http://www.djsresearch.co.uk/blog/article/Survey-Shows-Retail-Sales-Rebounded-Strongly-in-July-01619 According to research conducted by Proper Insights & Analytics, families in America will foot steeper bills this summer when shelling out for back to school supplies. http://www.djsresearch.co.uk/blog/article/Spending-on-Back-to-School-Supplies-Set-to-Increase-in-America-Study-Shows-01624 http://www.djsresearch.co.uk/blog/article/Spending-on-Back-to-School-Supplies-Set-to-Increase-in-America-Study-Shows-01624 The majority of Britons are concerned about food fraud - when food is deliberately placed on the market, for financial gain, with the intention of deceiving the consumer - a recent study has found. Almost three quarters (73%) of the survey's 2,010-strong sample said they were either very concerned (43%) or fairly concerned (30%) about the recycling of animal by-products back into the food chain. Just one in 20 (6%) said they were not concerned about this - 2% said not at all concerned and 4% said not very concerned. Similarly, more than seven in 10 (73%) said they were worried about the packaging and selling of beef and poultry with an unknown origin - around two fifths (39%) said very concerned and one third (34%) said fairly concerned. Marginally less than one in 10 (9%) stated they were not at all (3%) or not very (6%) concerned. Just over two thirds (67%) of Britons said they were anxious of products knowingly being sold when they are past their 'use by' date - 18 to 24-year-olds (42%) were much less likely to be concerned over this, with people aged 65+ (78%) most likely to be apprehensive. One in 10 (10%) participants said they were not concerned about products' 'use by' date. Furthermore, 65% of the survey's respondents said they felt uneasy about products being substituted with a cheaper alternative, for example, farmed salmon sold as wild - around three in 10 (31%) said they were very concerned, and more than one third (35%) said they were fairly concerned. One in 10 (10%) said they were not worried about this area of food fraud. More than two thirds (68%) admitted they were anxious about companies making false statements about the source of ingredients, i.e. their geographic, plant or animal origin, compared to just 8% who said they were not concerned. And, finally, seven in 10 (70%) participants said they were either very concerned (39%) or fairly concerned (31%) about counterfeit products being sold on the high street, for example, alcoholic spirits or washing detergent. One in 10 (10%) said they were not troubled by this - 3% said not at all concerned and 7% said not very concerned. The research in this study was conducted by Populus. http://www.djsresearch.co.uk/blog/article/Majority-of-Britons-Concerned-About-Food-Fraud-Survey-Finds-01665 http://www.djsresearch.co.uk/blog/article/Majority-of-Britons-Concerned-About-Food-Fraud-Survey-Finds-01665 The retail sector has continued to post solid growth figures in terms of sales volumes in the year to September, according to the Confederation of British Industries (CBI) monthly Distributive Trades Survey. The study, which was conducted with 123 respondents, discovered that almost half (48%) of retailers said their sales volumes had increased, compared to less than one fifth (17%) who said they fell, giving it an overall balance of +31%. Department stores (+100%) incurred the strongest growth, with footwear and leather (+61%) and furniture and carpet (+81%) retailers posting strong gains too. Furthermore, one third (33%) of the retailers questioned said that their orders were up, compared to around one sixth (15%) who said they fell, giving this area a balance of +19%. More than two fifths (42%) of the survey's participants said they expect sales volumes to increase in the year to October, while 16% said they predict they will fall. In addition, six in 10 (60%) wholesalers said that sales volumes increased in the year to October, with less than one in 10 (8%) stating they had fallen, giving it a collective balance of +53% - the highest recorded since December 2012. According to CBI's research, sales in the wholesale sector are expected to grow at a similar pace in the year to October. And, finally, almost half (46%) of the motor traders questioned said that their sales volumes increased in the year to October, with slightly less (41%) saying they fell, giving the industry a balance marginally over neutral (+5%). As a result, sales volumes for motor traders are expected to fall next month to -20%. Rain Newton-Smith, CBI's Director of Economics, said: "Solid growth continues on the high street, with most sectors doing decent business and department stores performing particularly well. However, the pace of growth in the grocery sector tailed off significantly compared with the previous survey. "Retailers are expecting sales to grow again next month, but at a steadier pace." http://www.djsresearch.co.uk/blog/article/Retail-Sector-Continues-to-Post-Solid-Growth-Figures-Survey-Shows-01692 http://www.djsresearch.co.uk/blog/article/Retail-Sector-Continues-to-Post-Solid-Growth-Figures-Survey-Shows-01692 Research shows Britain's are purchasing less pet-food, choosing instead to make their own with two fifths (41%) saying they provide their dog with home-made food. Consequentially, dog food sales are down 7% over the past five years from 744 million kg in 2009 to 694 million kg in 2013. Sales forecasts predict another 12% drop to 576 kg between 2014 and 2019. In 2013 the dog food market was valued at £1.1billion, up on the valuation of £993 million in 2009, mainly due to rising prices. http://www.djsresearch.co.uk/blog/article/Study-Shows-More-Britons-are-Turning-to-Home-Made-Pet-Food-01705 http://www.djsresearch.co.uk/blog/article/Study-Shows-More-Britons-are-Turning-to-Home-Made-Pet-Food-01705 A recent survey, conducted by A-Plan, Wilmslow, suggests that 72% of respondents in the North West believe that interaction, whilst shopping on the high street, helps prevent feeling isolated. http://www.djsresearch.co.uk/blog/article/High-street-shopping-provides-an-escape-from-isolation-72-of-the-North-West-believes-01717 http://www.djsresearch.co.uk/blog/article/High-street-shopping-provides-an-escape-from-isolation-72-of-the-North-West-believes-01717 A new report from Waitrose has uncovered what shoppers are consuming in 2014. http://www.djsresearch.co.uk/blog/article/Research-from-Waitrose-unveils-what-we-are-consuming-in-2014-01718 http://www.djsresearch.co.uk/blog/article/Research-from-Waitrose-unveils-what-we-are-consuming-in-2014-01718 A study conducted by Mintel has unveiled that Halloween 2014 is expected to beat 2013's sales figures by £10 million. http://www.djsresearch.co.uk/blog/article/Sales-of-Halloween-products-are-predicted-to-reach-240-million-this-month-01719 http://www.djsresearch.co.uk/blog/article/Sales-of-Halloween-products-are-predicted-to-reach-240-million-this-month-01719 Scottish retail sales have taken a fall by 2.9% in September which is the worst figures since 1999, when records began. http://www.djsresearch.co.uk/blog/article/Scotlands-retail-sales-figures-plummet-in-September-01720 http://www.djsresearch.co.uk/blog/article/Scotlands-retail-sales-figures-plummet-in-September-01720 Researchcommissioned by Barclays’ Retail & Wholesale banking team, has uncoveredthat retailers within the UK are feeling confident about this year’s Christmastrading. http://www.djsresearch.co.uk/blog/article/Retail-sector-confidence-builds-in-run-up-to-Christmas-01762 http://www.djsresearch.co.uk/blog/article/Retail-sector-confidence-builds-in-run-up-to-Christmas-01762 Recent research by Verdict has found that Black Friday price slashes will be taken advantage of by nearly 50 per cent of consumers.The study found that knowledge of the event, which has its origins in the USA, is now at its highest rate in the UK.Of those surveyed, females were most interested in Black Friday promotions, with 3 in 5 of female shoppers anticipating making a purchase.Verdict particularly expects sales to increase across a range of stores, including those focusing on electrical, footwear and clothing items.With 56 per cent of young consumers, aged 15 to 24, expecting to buy something this Black Friday, Verdict concludes that the event has a large appeal to youths. Among those aged 25-34, two thirds (59 per cent) expect to purchase something on Black Friday.On the other hand, consumers older than sixty-five were less likely to take advantage of the Black Friday sales, with just 28 per cent expected to buy an item.It was also found by Verdict that 25 per cent of consumers will start their Christmas shopping earlier this year.Positively for retailers, the research suggests that more money is going to be made this Black Friday than in previous years, and this will kick start higher spending for the Christmas period. According to the findings, a further £2.6 billion in sales is expected to be spent over this Christmas period in comparison to 2013, when £90.7 billion was spent.In 2013, £37.1 billion was spent on consumable goods and £53.6 billion was spent on non-consumable items.Of the total Christmas spend, £13 billion is anticipated to be spent online, with click and collect services expected to draw in £1.6 billion of sales. http://www.djsresearch.co.uk/blog/article/Half-of-customers-will-take-advantage-of-Black-Friday-research-finds-01852 http://www.djsresearch.co.uk/blog/article/Half-of-customers-will-take-advantage-of-Black-Friday-research-finds-01852 Research fromthe National Retail Federation has found that Barbie dolls are no longer themost sought after present for young girls, for the first time in 11 years. http://www.djsresearch.co.uk/blog/article/Frozen-merchandise-more-desirable-than-Barbie-dolls-this-Christmas-survey-finds-01856 http://www.djsresearch.co.uk/blog/article/Frozen-merchandise-more-desirable-than-Barbie-dolls-this-Christmas-survey-finds-01856 The findings from Nielsen's Homescan FMCG survey has shown that a new wave of positivityis surrounding own-brand products. http://www.djsresearch.co.uk/blog/article/Popularity-rising-for-supermarket-own-brands-survey-finds-01883 http://www.djsresearch.co.uk/blog/article/Popularity-rising-for-supermarket-own-brands-survey-finds-01883 A survey commissioned by online beauty retailer, feelunique.com, has found that the average man buys presents for just three people at Christmas. However, females purchase gifts for as many as sixteen people. http://www.djsresearch.co.uk/blog/article/The-average-male-buys-Christmas-presents-for-just-three-people-survey-finds-01917 http://www.djsresearch.co.uk/blog/article/The-average-male-buys-Christmas-presents-for-just-three-people-survey-finds-01917 Kantar Worldpanel's most recent figures, for the grocery market, have revealed that Sainsbury's performed the best out of the 'big four' supermarkets this Christmas. http://www.djsresearch.co.uk/blog/article/Sainsburys-performed-best-this-festive-period-figures-show-01951 http://www.djsresearch.co.uk/blog/article/Sainsburys-performed-best-this-festive-period-figures-show-01951 Figures, which were published in the BRC-KPMG Retail Sales Monitor, have highlighted the impact that Black Friday had on December's retail sales last. http://www.djsresearch.co.uk/blog/article/Black-Friday-caused-Christmas-sales-to-suffer-figures-show-01952 http://www.djsresearch.co.uk/blog/article/Black-Friday-caused-Christmas-sales-to-suffer-figures-show-01952 A recent survey by The British Retail Consortium, which accounted for approximately 18% of the retail industry, has found that retailers in the UK are increasingly optimistic about the year ahead. http://www.djsresearch.co.uk/blog/article/Industry-survey-shows-optimism-amongst-UK-retailers-01953 http://www.djsresearch.co.uk/blog/article/Industry-survey-shows-optimism-amongst-UK-retailers-01953 According to research from comparison website, gocompare.com, large supermarket chains have been identified as one of the top three businesses, which treat their customers fairly. http://www.djsresearch.co.uk/blog/article/Consumers-believe-that-supermarket-chains-treat-their-customers-fairly-survey-reveals-02028 http://www.djsresearch.co.uk/blog/article/Consumers-believe-that-supermarket-chains-treat-their-customers-fairly-survey-reveals-02028 At the end of January, figures from Confederation of British Industry's (CBI) business survey showed that sales volumes within supermarkets and department stores, are decreasing at a rapid rate. http://www.djsresearch.co.uk/blog/article/Retail-sales-decelerated-in-February-CBI-finds-02031 http://www.djsresearch.co.uk/blog/article/Retail-sales-decelerated-in-February-CBI-finds-02031 A recent survey from Accenture has found that a gap has emerged between what shoppers desire from their shopping experience - be it online, in store or on mobile ' and what stores are offering. http://www.djsresearch.co.uk/blog/article/Stores-do-not-provide-customers-with-what-they-desire-survey-reveals-02105 http://www.djsresearch.co.uk/blog/article/Stores-do-not-provide-customers-with-what-they-desire-survey-reveals-02105 A recent survey of 2,118 parents, has estimated that on average, an individual child received £56 worth of Easter eggs and presents over the course of the Easter weekend. http://www.djsresearch.co.uk/blog/article/An-individual-child-is-estimated-to-have-received-56-worth-of-Easter-gifts-this-year-02115 http://www.djsresearch.co.uk/blog/article/An-individual-child-is-estimated-to-have-received-56-worth-of-Easter-gifts-this-year-02115 A recent survey has found that high street sales in March suffered the sharpest monthly decrease in over three years. http://www.djsresearch.co.uk/blog/article/High-street-sales-fell-in-March-survey-finds-02117 http://www.djsresearch.co.uk/blog/article/High-street-sales-fell-in-March-survey-finds-02117 Recent findings from the 2015 Shopper Barometer have revealed that discount supermarkets are becoming increasingly popular throughout Britain, with many Brits opting to shop with them, as opposed to the large supermarkets. http://www.djsresearch.co.uk/blog/article/Discount-supermarkets-becoming-increasingly-popular-survey-finds-02229 http://www.djsresearch.co.uk/blog/article/Discount-supermarkets-becoming-increasingly-popular-survey-finds-02229 A recent survey, of 4,500 adults and 500 16-17 year olds, has found that consumer behaviour is influenced by ethical issues, with 70 per cent of adults in the UK claiming they would opt to shop at a retail chain which pays its staff the living wage. http://www.djsresearch.co.uk/blog/article/Consumer-behaviour-influenced-by-ethics-02232 http://www.djsresearch.co.uk/blog/article/Consumer-behaviour-influenced-by-ethics-02232 A recent survey on behalf of Tesco has found that bananas are the most frequent impulse buy amongst customers. http://www.djsresearch.co.uk/blog/article/Bananas-top-supermarket-impulse-purchase-survey-finds-02302 http://www.djsresearch.co.uk/blog/article/Bananas-top-supermarket-impulse-purchase-survey-finds-02302 A recent survey by the National Trade Federation and the University of Florida has revealed that a massive $44 billion (£28billion) was lost in 2014, as a result of employee or supplier fraud, shoplifting and administrative errors. http://www.djsresearch.co.uk/blog/article/US-retailers-lost-44-billion-dollars-to-shoplifting-and-fraud-last-year-survey-finds-02390 http://www.djsresearch.co.uk/blog/article/US-retailers-lost-44-billion-dollars-to-shoplifting-and-fraud-last-year-survey-finds-02390 Recent figures, from the British Retail Consortium's monthly footfall monitor, have shown that UK footfall was 1.5 per cent lower in June 2015 than it was during June 2014. http://www.djsresearch.co.uk/blog/article/UK-footfall-one-and-a-half-per-cent-lower-in-June-2015-than-June-2014-figures-show-02386 http://www.djsresearch.co.uk/blog/article/UK-footfall-one-and-a-half-per-cent-lower-in-June-2015-than-June-2014-figures-show-02386 According to a recent British Retail Consortium and KPMG survey, June 2015 saw the highest boost to retail sales in 18 months, with items such as outdoor toys, furniture and summer clothing selling at a rapid rate. http://www.djsresearch.co.uk/blog/article/June-saw-the-highest-retail-sales-in-18-months-figures-show-02387 http://www.djsresearch.co.uk/blog/article/June-saw-the-highest-retail-sales-in-18-months-figures-show-02387 According to a recent survey, online shoppers are starting their product research on retail marketplace channels ' which allow third party merchants to sell products, before viewing an individual retailer's website - at an increasing rate. http://www.djsresearch.co.uk/blog/article/Consumers-opting-for-marketplace-over-retail-websites-survey-finds-02423 http://www.djsresearch.co.uk/blog/article/Consumers-opting-for-marketplace-over-retail-websites-survey-finds-02423 According to the findings of a recent survey by technology company, Rubicon Project, one in three Britons have already started their Christmas shopping. The percentage increases amongst the parents in the survey, with 45 per cent revealing that they have already started to buy presents for their family. http://www.djsresearch.co.uk/blog/article/Survey-finds-1-in-3-Britons-have-started-their-Christmas-shopping-02490 http://www.djsresearch.co.uk/blog/article/Survey-finds-1-in-3-Britons-have-started-their-Christmas-shopping-02490 A recent consumer survey has revealed that unhelpful staff are the biggest annoyance to UK shoppers, with 43 per cent of people citing unknowledgeable sales assistants as irritating. http://www.djsresearch.co.uk/blog/article/Top-consumer-annoyance-is-unhelpful-staff-survey-finds-02491 http://www.djsresearch.co.uk/blog/article/Top-consumer-annoyance-is-unhelpful-staff-survey-finds-02491 A recent retail survey by Hermes has revealed that the amount of heavy online shoppers has doubled in the last two years, to a figure of three million. http://www.djsresearch.co.uk/blog/article/Survey-finds-amount-of-heavy-online-shoppers-is-increasing-02548 http://www.djsresearch.co.uk/blog/article/Survey-finds-amount-of-heavy-online-shoppers-is-increasing-02548 According to a recent retail survey, two thirds of retailers with CCTV cameras installed want to implement mobile access. As well as this, 70 per cent of the respondents said that they want to introduce covert CCTV systems, whilst 60 per cent said they already use covert CCTV cameras. http://www.djsresearch.co.uk/blog/article/Two-thirds-of-retailers-with-CCTV-want-mobile-access-survey-finds-02618 http://www.djsresearch.co.uk/blog/article/Two-thirds-of-retailers-with-CCTV-want-mobile-access-survey-finds-02618 A new survey by Barclays has discovered that retailers in the UK are more positive about Christmas trading this year. http://www.djsresearch.co.uk/blog/article/Christmas-trading-confidence-rising-amongst-retailers-survey-finds-02686 http://www.djsresearch.co.uk/blog/article/Christmas-trading-confidence-rising-amongst-retailers-survey-finds-02686 According to a recent retail survey by Channel Mum, this year's most effective Christmas advert is that of Aldi, with 33 per cent of mums saying that they want to shop at the budget store after watching it. Following Aldi as the most effective Christmas advertiser, 31 per cent said that they would visit Aldi after watching their advert. http://www.djsresearch.co.uk/blog/article/Survey-finds-Aldis-Christmas-ad-is-the-most-effective-amongst-mums-02816 http://www.djsresearch.co.uk/blog/article/Survey-finds-Aldis-Christmas-ad-is-the-most-effective-amongst-mums-02816 A recent UK retail survey has revealed that November saw the worst retail sales growth since 2011, with the hopes of a Black Friday increase being dashed. http://www.djsresearch.co.uk/blog/article/November-saw-worst-retail-sales-growth-since-2011-UK-survey-finds-02787 http://www.djsresearch.co.uk/blog/article/November-saw-worst-retail-sales-growth-since-2011-UK-survey-finds-02787 A survey pre-Christmas revealed that approximately 33 per cent of consumers in the United Kingdom were going to return an unwanted present and 88 per cent said that they were going to do this in a shop, rather than do it by post. http://www.djsresearch.co.uk/blog/article/Survey-find-retailers-were-worried-that-millions-of-people-would-return-unwanted-gifts-02860 http://www.djsresearch.co.uk/blog/article/Survey-find-retailers-were-worried-that-millions-of-people-would-return-unwanted-gifts-02860 A recent piece of market research has revealed that the organic food, sold at five of the biggest supermarket chains in the United Kingdom, is more expensive than non-organic food. http://www.djsresearch.co.uk/blog/article/Organic-food-is-more-expensive-than-non-organic-survey-finds-02918 http://www.djsresearch.co.uk/blog/article/Organic-food-is-more-expensive-than-non-organic-survey-finds-02918 A recent retail survey has revealed that the general public largely supports the change to Sunday trading laws, however, they were found to be concerned about the effect it could have on smaller retailers and those working in the stores. http://www.djsresearch.co.uk/blog/article/Survey-finds-extended-Sunday-trading-could-mean-small-retailers-lose-out-03236 http://www.djsresearch.co.uk/blog/article/Survey-finds-extended-Sunday-trading-could-mean-small-retailers-lose-out-03236 A recent market research project, commissioned by SLI systems, has revealed that the effort is to be dedicated to boosting sales through delivering the best possible e-commerce experience. http://www.djsresearch.co.uk/blog/article/Survey-finds-online-shopping-is-to-be-defined-by-customer-experience-this-year-03030 http://www.djsresearch.co.uk/blog/article/Survey-finds-online-shopping-is-to-be-defined-by-customer-experience-this-year-03030 According to The Confederation of British Industry, April saw the largest decline in sales in over four years. The decline was attributed to April's cold weather, with less people shopping for summer attire as well as the fierce competition for customers between retailers. http://www.djsresearch.co.uk/blog/article/April-saw-largest-decline-in-sales-since-2014-retail-figures-show-03089 http://www.djsresearch.co.uk/blog/article/April-saw-largest-decline-in-sales-since-2014-retail-figures-show-03089 According to a recent survey by Which?, Toolstation and John Lewis are the favourite stores amongst British consumers. http://www.djsresearch.co.uk/blog/article/Survey-reveals-British-consumers-favourite-shops-of-2016-03134 http://www.djsresearch.co.uk/blog/article/Survey-reveals-British-consumers-favourite-shops-of-2016-03134 Survey finds June saw low consumer confidence: Recent figures have uncovered that consumer confidence was low in June as the lead up to the EU referendum on June 23rd made people more pessimistic about the UK economy. http://www.djsresearch.co.uk/blog/article/Survey-finds-June-saw-low-consumer-confidence-03196 http://www.djsresearch.co.uk/blog/article/Survey-finds-June-saw-low-consumer-confidence-03196 Data suggests half of online spend is with online only stores:According to figures from the Office for National Statistics, online shops with no physical shops on the high street, such as Amazon and Asos, took approximately 50p of every £1 spend online in 2015. This figure represents a 25 per cent increase since 2010, when 41p of every £1 spent online was spent on an online shop. http://www.djsresearch.co.uk/blog/article/Data-suggests-half-of-online-spend-is-with-online-only-stores-03250 http://www.djsresearch.co.uk/blog/article/Data-suggests-half-of-online-spend-is-with-online-only-stores-03250 Survey predicts Black Friday will overshadow Christmas spending and January sales: According to a recent retail survey by The Market Creative, Black Friday sales are set to start the Christmas spending; however, as a result, consumers are expecting to spend less in December and during the January sales. http://www.djsresearch.co.uk/blog/article/Survey-predicts-Black-Friday-will-overshadow-Christmas-spending-and-January-sales-03376 http://www.djsresearch.co.uk/blog/article/Survey-predicts-Black-Friday-will-overshadow-Christmas-spending-and-January-sales-03376 Survey says retail brands need to refine their marketing channels: A new report by Omnico has revealed that the more marketing channels a retailer had, the more confused their customers were, suggesting that retailers need to fine-tune their channels. http://www.djsresearch.co.uk/blog/article/Survey-says-retail-brands-need-to-refine-their-marketing-channels-03307 http://www.djsresearch.co.uk/blog/article/Survey-says-retail-brands-need-to-refine-their-marketing-channels-03307 Survey finds Southerners most likely to bring own plastic bags to avoid 5p charge: A recent survey by Cardiff University into the 5p plastic bag charge has revealed that those from the South of the England are the most likely to bring their own carrier bags along with them when they go shopping. http://www.djsresearch.co.uk/blog/article/Survey-finds-Southerners-most-likely-to-bring-own-plastic-bags-to-avoid-5p-charge-03342 http://www.djsresearch.co.uk/blog/article/Survey-finds-Southerners-most-likely-to-bring-own-plastic-bags-to-avoid-5p-charge-03342 Survey finds Brits would put jobs in jeopardy to get a Black Friday bargain: A recent survey of 2,000 British people, by leading watch retailer, the WatchShop, has revealed that 57 per cent of Black Friday bargain hunters would call in work sick to secure the best deals. A further 63 per cent of Brits would also consider booking annual leave to make sure they bagged the best Black Friday offers. http://www.djsresearch.co.uk/blog/article/Survey-finds-Brits-would-put-jobs-in-jeopardy-to-get-a-Black-Friday-bargain-03412 http://www.djsresearch.co.uk/blog/article/Survey-finds-Brits-would-put-jobs-in-jeopardy-to-get-a-Black-Friday-bargain-03412 Survey reveals what the UK loves to eat on Christmas day: A recent food and drinks survey by Asda has revealed what British peoples' favourite food to eat on Christmas day is, and perhaps surprisingly it is not turkey. http://www.djsresearch.co.uk/blog/article/Survey-reveals-what-the-UK-loves-to-eat-on-Christmas-day-03415 http://www.djsresearch.co.uk/blog/article/Survey-reveals-what-the-UK-loves-to-eat-on-Christmas-day-03415 Survey finds retailers are shunning the UK because of high business rates: A recent retail survey has revealed that approximately 75 per cent of international retailers are electing to expand their stores outside of the United Kingdom as a result of the country's high and complicated business rates system. http://www.djsresearch.co.uk/blog/article/Survey-finds-retailers-are-shunning-the-UK-because-of-high-business-rates-03460 http://www.djsresearch.co.uk/blog/article/Survey-finds-retailers-are-shunning-the-UK-because-of-high-business-rates-03460 The retail sector receives more complaints than any other, survey finds: A recent survey has revealed that the retail sector has been crowned as the industry which gets the most amount of complaints by its customers. According to the survey findings, complaints in the retail sector accounted for 24 per cent of the 55 million total recorded complaints in 2016. http://www.djsresearch.co.uk/blog/article/The-retail-sector-receives-more-complaints-than-any-other-survey-finds-03517 http://www.djsresearch.co.uk/blog/article/The-retail-sector-receives-more-complaints-than-any-other-survey-finds-03517 Survey finds retailers are recruiting more staff despite Brexit: According to the Retail Salary Survey 2017, conducted by retail recruitment specialist Quest Search and Selection, 45 per cent of retailers have reported headcount growth over the past 12 months compared to just 27 per cent who reported a fall. http://www.djsresearch.co.uk/blog/article/Survey-finds-retailers-are-recruiting-more-staff-despite-Brexit-03605 http://www.djsresearch.co.uk/blog/article/Survey-finds-retailers-are-recruiting-more-staff-despite-Brexit-03605 Relaunch of PlayStation game, Crash Bandicoot, saves further decline of retail sector: Recent statistics have revealed that the launch of the Crash Bandicoot N.Sane trilogy, has aided the growth of the game retail sector, as boxed game sale figures upped 93%; totalling to 331,000. http://www.djsresearch.co.uk/blog/article/Relaunch-of-PlayStation-game-Crash-Bandicoot-saves-further-decline-of-retail-sector-03764 http://www.djsresearch.co.uk/blog/article/Relaunch-of-PlayStation-game-Crash-Bandicoot-saves-further-decline-of-retail-sector-03764 End of month statistics for May 2017, estimate a decrease in UK retail sales: The Office of National Statistics reveal that retail sales have decreased, due to the possibility of store prices increasing. http://www.djsresearch.co.uk/blog/article/End-of-month-statistics-for-May-2017-estimate-a-decrease-in-UK-retail-sales-03769 http://www.djsresearch.co.uk/blog/article/End-of-month-statistics-for-May-2017-estimate-a-decrease-in-UK-retail-sales-03769 http://www.djsresearch.co.uk/blog/article/Latest-research-reveals-that-heatwave-helped-increase-sales-for-UK-retail-sector-03774 http://www.djsresearch.co.uk/blog/article/Latest-research-reveals-that-heatwave-helped-increase-sales-for-UK-retail-sector-03774 http://www.djsresearch.co.uk/blog/article/Survey-finds-Millennials-prefer-looking-for-discounts-in-store-as-opposed-to-online-03888 http://www.djsresearch.co.uk/blog/article/Survey-finds-Millennials-prefer-looking-for-discounts-in-store-as-opposed-to-online-03888 http://www.djsresearch.co.uk/blog/article/New-survey-reveals-what-challenges-most-retail-store-managers-face-03917 http://www.djsresearch.co.uk/blog/article/New-survey-reveals-what-challenges-most-retail-store-managers-face-03917 http://www.djsresearch.co.uk/blog/article/Survey-reveals-consumer-opinions-regarding-customer-service-03926 http://www.djsresearch.co.uk/blog/article/Survey-reveals-consumer-opinions-regarding-customer-service-03926 New survey reveals why some customers feel embarrassed about using reusable bottles: The average household is estimated to recycle 270 plastic bottles each year, however nationally, around 16million plastic bottles are not ethically discarded. http://www.djsresearch.co.uk/blog/article/New-survey-reveals-why-some-customers-feel-embarrassed-about-using-reusable-bottles-04000 http://www.djsresearch.co.uk/blog/article/New-survey-reveals-why-some-customers-feel-embarrassed-about-using-reusable-bottles-04000 http://www.djsresearch.co.uk/blog/article/Black-Friday-helped-boost-retail-sales-according-to-recent-ONS-report-04040 http://www.djsresearch.co.uk/blog/article/Black-Friday-helped-boost-retail-sales-according-to-recent-ONS-report-04040 http://www.djsresearch.co.uk/blog/article/UK-recognised-as-the-country-most-fixated-on-Christmas-04041 http://www.djsresearch.co.uk/blog/article/UK-recognised-as-the-country-most-fixated-on-Christmas-04041 http://www.djsresearch.co.uk/blog/article/Retail-market-research-reveals-consumer-trends-of-2018-04088 http://www.djsresearch.co.uk/blog/article/Retail-market-research-reveals-consumer-trends-of-2018-04088 Want to sell more goods? Offer free water to customers, a survey suggests: Retailers and businesses are more likely to make a sale if they offered free water to consumers ' or so suggests a new survey by YouGov. The survey, commissioned by Brita Professional and Keep Britain Tidy, revealed that almost two thirds (64%) of consumers in the UK would be more willing to buy a product or service if they could top-up their reusable water bottle. The findings were delivered to Parliament on 17 April to help support Brita Professional's efforts to see a decline in single-use plastic in favour of reusable bottles, as part of its #SwapForGood campaign. Obstacles to reducing single-use plastic bottles. The research suggests people's concerns over cleanliness may be a barrier to ending the widespread use of single-use bottles, with 59% of men and 64% of women revealing their reservations. Public water fountains were used by just 9% of those polled, revealing little has changed since a similar survey was conducted in 2017. There was a little more optimism for refilling in cafes and shops, with 73% saying they would consider switching to a reusable bottle if they could freely access water. The research also suggested people were a little unsure about asking for tap water when in a food or drink retailer ' with 63 per cent saying retailers should provide customers with tap water should they request it. 'There has been encouraging progress in the past year to address litter levels from single-use plastic, but this report demonstrates that we are not there yet, said Allison Ogden-Newton, chief executive of Keep Britain Tidy. 'Too many people still find it challenging to fill up on the go, while many more are still embarrassed to ask for tap, worried about the safety of water fountains, or just unwilling to go the extra mile and carry around a reusable bottle. We've simply got to get to a situation where topping up in glass or refillable bottle is the norm.' http://www.djsresearch.co.uk/blog/article/Want-to-sell-more-goods-Offer-free-water-to-customers-a-survey-suggests-04169 http://www.djsresearch.co.uk/blog/article/Want-to-sell-more-goods-Offer-free-water-to-customers-a-survey-suggests-04169 Retailers losing out on £18 billion a year due to shoppers abandoning online baskets: Shoppers loading their online baskets and then not going through to checkout are causing retailers to miss out on £18bn in potential sales, a survey suggests. The research, carried out by Barclaycard Smartpay, surveyed 2,000 people who admitted they had abandoned goods, with the most likely items being knitwear, leather, and lingerie. The baskets not making it to checkout: The survey revealed that consumers are far more likely to walk away from an online purchase, with 41 per cent saying they had in the past year, compared to around a quarter of those surveyed (24%) who had changed their mind in store. Shoppers aged 25-34 were found to be the most likely to abandon their goods followed by 18-24-year-olds, with the peak times for walking away from a transaction: 8pm -10pm and 6pm-8pm The £18billiion potential sales figure was reached by calculating the average abandoned basket figure of £30 and taking all UK adults into account. The goods being most frequently abandoned online in the UK: 1. Women's knitwear 2. Leather goods, such as wallets 3. Women's lingerie & hosiery 4. Headphones 5. Watches 6. Women's sportswear 7. Women's skirts 8. Books 9. Men's trousers / jeans 10. Women's tops & shirts George Allardice, of Barclaycard Payment Solutions, said of the issue of basket abandonment online: "There are many ways retailers can convert online interest into sales ' whether this is reminder emails about items left in online baskets, reducing the steps required to check out online, or securely storing card details so shoppers don't need to re-enter them every time they visit a site." http://www.djsresearch.co.uk/blog/article/Retailers-losing-out-on-18-billion-a-year-due-to-shoppers-abandoning-online-baskets-04170 http://www.djsresearch.co.uk/blog/article/Retailers-losing-out-on-18-billion-a-year-due-to-shoppers-abandoning-online-baskets-04170 March sees 6% slump in high street shoppers ' the largest drop since 2010: A footfall survey suggests retailers felt the full brunt of March's dismal cold snap, with the weather keeping shoppers away from the high street. The data, compiled by Springboard, showed there were 6% less shoppers on the high street in March than the same time in 2017, when temperatures were similar to those felt in Spain. Although high street footfall was mostly affected, with an 8.6 % drop, shopping centres were also down by 4.8% and retail parks experienced a 1.8% decline ' which Springboard attribute to the extreme weather. A Springboard director, Diane Wehrle said of the data: 'The severe weather put paid to any glimmer of hope for an uplift in shopper activity in March. A proportion of this was made up over Easter, with footfall in shopping centres and retail parks rising from last Easter, but this was more than offset by the impact of the heavy rain on high streets.' In addition to the footfall data, consumer spending also fell to 2% in March, indicates the findings of Visa card user survey. 'We are in the midst of a dip in consumer confidence and this ' coupled with other economic factors ' is causing shoppers to continue to restrain themselves,' said Mark Antipof, the chief commercial officer at Visa ' whose data helps IHS Markit to compile the UK consumer spending index. 'High street sales suffered once again; however, it is also noteworthy that e-commerce spend fell for the first time in 10 months, and by its fastest rate since 2012,' he added. As well as a slump on the high street, March saw online sales dropping by 1.2% (compared to a rise of 0.3% in February) and store transactions fall 3% (compared to 2.4% the previous month), the Visa survey revealed. http://www.djsresearch.co.uk/blog/article/March-sees-6percent-slump-in-high-street-shoppers-the-largest-drop-since-2010-04161 http://www.djsresearch.co.uk/blog/article/March-sees-6percent-slump-in-high-street-shoppers-the-largest-drop-since-2010-04161 Which! survey reveals best to worst supermarkets for recyclable packaging: While no stranger to topping lists for offering good value, budget supermarket, Lidl has found itself bottom of the table for its use of unrecyclable plastic packaging - while Morrisons came out on top. The survey, by consumer group, Which! looked at how much plastic is used by leading supermarkets for its own brand packaging and how much of that can be recycled. At a time where many leading retailers are looking at ways they can reduce their plastic footprint such as banning plastic drinking straws, the survey found that 29% of packaging used by supermarkets overall is not recyclable or difficult to recycle. For the study, Which! went shopping for 27 own-brand products from each of the 10 leading supermarkets. The packaging from those 27 items was then weighed and the results revealed that between 71% and 81% of the packaging in terms of its weight could be recycled. Morrisons topped the charts with 81% of its packaging widely recyclable and just 12% using non-recyclable materials. Asda was a close second, with 79% of their packing materials widely recyclable and 14% non- recyclable, followed by M&S (78% widely recyclable and 14% non-recyclable) and Tesco (77% widely recyclable and 18% non-recyclable). At the other end of the table, Lidl came bottom with 71% widely recycled and 22% non-recyclable materials, followed by Iceland (73% and 22%) and Ocado (74% and 18%). In response to the findings, Lidl said the Which! survey does not represent the store's full product range with only a 'small sample' [of 27 products] used. A spokesman for the supermarket said: 'We are in the process of conducting a comprehensive review of our entire packaging footprint, and estimate that the vast majority of our packaging is widely recyclable under the industry standard OPRL (On Pack Recycling Labelling) scheme.' See the full Which! study Table of Which!f results: http://www.djsresearch.co.uk/blog/article/Which-survey-reveals-best-to-worst-supermarkets-for-recyclable-packaging-04213 http://www.djsresearch.co.uk/blog/article/Which-survey-reveals-best-to-worst-supermarkets-for-recyclable-packaging-04213 Most reputable retailers revealed in UK consumer survey: A large-scale survey has been published revealing the 'most reputable' retailers according to consumers. Topping the chart of the 50 nominated retailers and significantly improving its score from last year, was online giant Amazon, which fared best in areas including Products and Sevice, Performance, Leadership and Innovation. The annual survey by the Reputation Institute polled 5,175 people found Boots and John Lewis in second and third places respectively. Other top ten companies include Co-op (4th), Ikea (5th) and Debenhams (6th) and Sotheby's (7th) Not faring as well in the 2018 UK Retail RepTrak was Sports Direct with consumers feedback condemning the company to the bottom of the table as 'least reputable' retailer, performing worst in Leadership, Governance, Citizenship and Leadership subcategories. Stephen Hahn-Griffiths, of the Reputation Institute, said: 'Amazon's combination of selection, value, personalisation, and no hassle customer service is a winning formula. Amazon has a loyal following with more than 100 million Amazon Prime subscribers 'Prime Day' sales have become a major retail event.' He did, however, add that the company's current excellent reputation could be at future risk if criticisms of the conditions for workers in distribution warehouses as well as the proposed 'Amazon Tax' continue to grow. Top 10 Companies in the 2018 UK Retail RepTrak: 1. Amazon 2. Boots 3. John Lewis 4. Co-op 5. Ikea 6. Debenhams 7. Sotheby's 8. Waitrose 9. Tiffany and Co 10. eBay http://www.djsresearch.co.uk/blog/article/Most-reputable-retailers-revealed-in-UK-consumer-survey-04228 http://www.djsresearch.co.uk/blog/article/Most-reputable-retailers-revealed-in-UK-consumer-survey-04228 Retail sales growth slows as the hot weather cools: After a period of spending during the summer heatwave, UK consumers have started to hold back according to the latest figures from KPMG. The British Retail Consortium - KPMG sales monitor (RSM) reveals total sales were a marginal 1.3% higher than in August last year, compared with an annual growth rate of 1.6% in July and 2.4% in August 2017 - despite spending on back-to-school goods and grocery sales. Back-to-school Back-to-school inspired spending on kids' clothes and computers although sales of stationery, adult clothes and footwear were not as lucrative. Don Williams, a retail partner at KPMG said that spending in retail overall 'held up in August' but it was 'only just'. The latest BRC report shows the trend of weak retail growth continuing and suggests limited disposable income has prevented some consumers from purchasing goods beyond grocery items. Joanne Denny-Finch, Chief Executive of IGD said that as the hot weather abated in August, food and drink sales slowed, adding that time will tell whether the dip in spending was just a 'blip' or whether it is a result of consumers feeling the 'squeeze on real incomes'. 'From our conversations with shoppers we don't see next year's Brexit transition influencing food shopping behaviours yet,' she said. 'Six in ten shoppers say they focus more on day-to-day living rather than thinking about the future.' Away from in-store purchasing, online non-food sales grew in August by 7.5%. http://www.djsresearch.co.uk/blog/article/Retail-sales-growth-slows-as-the-hot-weather-cools-figures-show-04229 http://www.djsresearch.co.uk/blog/article/Retail-sales-growth-slows-as-the-hot-weather-cools-figures-show-04229 Majority of consumers aged 18-35 buy clothes they never wear: A survey has revealed an incredible 83% of consumers aged 18-35 buy clothes that never see life beyond the wardrobe. http://www.djsresearch.co.uk/blog/article/Majority-of-consumers-aged-18-35-buy-clothes-they-never-wear-survey-finds-04275 http://www.djsresearch.co.uk/blog/article/Majority-of-consumers-aged-18-35-buy-clothes-they-never-wear-survey-finds-04275 9 out of 10 consumers want multisensory shopping experiences: A global survey of consumers has found that shoppers want more than just a place to buy their retail goods. Instead, they want a multisensory shopping experience combining visuals, music and scent - a combination of which is most likely to encourage 90% of shoppers to revisit a store. http://www.djsresearch.co.uk/blog/article/9-out-of-10-consumers-want-multisensory-shopping-experiences-reveals-global-survey-04288 http://www.djsresearch.co.uk/blog/article/9-out-of-10-consumers-want-multisensory-shopping-experiences-reveals-global-survey-04288 Survey suggests smartphone shopping to increase by £10bn this year: Findings of a recent poll looking at how people use their smartphones suggest that more consumers will shop online this year using a smartphone or tablet than through visiting a physical retail store. Following a uSwitch poll of 2,005 UK shoppers, researchers predict a rise of £10billion for goods bought via smart devices in 2019. According to the survey, 58% of respondents will shop using their smartphones or tablets this year ' which equates to 30 million Britons. This is an increase of 12 million on 2018 figures, taking spending up to £25 billion. Findings from the research show that for the first time, smartphone purchases (58%) have overtaken visits to high street stores and shopping centres (56%), with the top reason given by the majority of shoppers (66%) being the convenience it offers. Other reasons for choosing shopping online versus in-store include being able to shop at all hours (64%), the ability to search for the best prices (40%) and being offered a wider choice of products (39%). The most popular products to buy online Of all the products we buy online, the poll found apparel topped the list with 69% saying they used their smartphones to buy clothes. Other items include books (51%), grocery shopping (47%) and tickets for the cinema (43%). Head of retail insights and analytics at the British Retail Consortium, Rachel Lund, said: "The BRC-Hitwise monitor shows more than 50% of hits on retailers' websites coming from mobile phones. The challenge continues to be in driving conversions. "Smartphones are not a threat to the high street, but an opportunity for retailers able to integrate the physical and digital experience, particularly as shoppers often browse websites whilst in shops.' http://www.djsresearch.co.uk/blog/article/Survey-suggests-smartphone-shopping-to-increase-by-10bn-this-year-04289 http://www.djsresearch.co.uk/blog/article/Survey-suggests-smartphone-shopping-to-increase-by-10bn-this-year-04289 Six in 10 Brits fear the high street will be gone in a decade: With the huge growth of online retail the high street has been in decline - with new reports of favourite stores closures being announced in the national news all the time. Research by KIS Finance has found 61% of UK consumers polled are worried that within 10 years there will be no high street. Respondents (1,000) were asked which factors could entice them back to the high street with four in 10 (41%) saying they would like to see more staff to make the experience faster, while a third (34%) said having a clearer stock check system might persuade them to ditch their online basket. Just over a quarter (26%) would like to see self-service checkouts to save them from queueing, while 27% propose a 24-hour service so they can shop any time, night or day. The research also revealed the stores people believe will be most and least likely to exist in the next decade. Standing the most chance of survival according to respondents are restaurants, which they placed in the strongest position, followed by coffee shops, second-hand shops and bars. At the bottom of the list were independent retailers followed by travel agents, banks and cinemas. High street stores most/least likely to survive: 1.Restaurants 2.Coffee shops 3.Second-hand shops 4.Bars 5.Fast food restaurants 6.Retails chains e.g. department stores 7.Clubs 8.Cinemas 9.Banks 10.Travel agents 11.Independent retailers The research also mapped which regions of the UK had been hit the hardest by high street store closures in the last year - with Leeds, Glasgow and Aberdeen taking the top three places. The cities hit hardest in the last 12 months: 1.Leeds 2.Glasgow 3.Aberdeen 4.Bradford 5.Cardiff 6.Doncaster 7.Leicester 8.Manchester Holly Andrews, Managing Director at KIS Finance said: "The reason why so many retailers are struggling with their stores is because consumer shopping habits are changing and the high street needs to change with it, creating a more community-led atmosphere with more accessibility and variety for everyone.' You can read the full report here http://www.djsresearch.co.uk/blog/article/Six-in-10-Brits-polled-fear-the-high-street-will-be-gone-in-a-decade-04310 http://www.djsresearch.co.uk/blog/article/Six-in-10-Brits-polled-fear-the-high-street-will-be-gone-in-a-decade-04310 More than half UK retailers have no Brexit plans in place: A survey of retailers by Global-e has revealed that despite the UK voting on leaving the EU three years ago, 57% still have not put plans in place for Brexit. http://www.djsresearch.co.uk/blog/article/More-than-half-UK-retailers-have-no-Brexit-plans-in-place-reveals-survey-04387 http://www.djsresearch.co.uk/blog/article/More-than-half-UK-retailers-have-no-Brexit-plans-in-place-reveals-survey-04387 One third of online consumers have left a negative review: A survey of shoppers has found almost a third have written a negative review online after receiving goods or services they were not happy with. http://www.djsresearch.co.uk/blog/article/One-third-of-UK-shoppers-have-left-a-negative-review-online-reveals-poll-04394 http://www.djsresearch.co.uk/blog/article/One-third-of-UK-shoppers-have-left-a-negative-review-online-reveals-poll-04394 Cost of products 17% more expensive in Duty Free: A survey looking into the prices consumers pay at duty free shops compared to the high street or online has revealed shoppers may be paying much more for what they might assume are better value goods. http://www.djsresearch.co.uk/blog/article/Cost-of-products-17percent-more-expensive-in-Duty-Free-according-to-poll-04403 http://www.djsresearch.co.uk/blog/article/Cost-of-products-17percent-more-expensive-in-Duty-Free-according-to-poll-04403 Retail sales plummet at fastest rate since 2008: The Confederation of British Industry's (CBI) latest survey of the retail sector has found that British retail sales have fallen at the sharpest pace in more than a decade. http://www.djsresearch.co.uk/blog/article/Retail-sales-plummet-at-fastest-rate-since-2008-according-to-latest-survey-04428 http://www.djsresearch.co.uk/blog/article/Retail-sales-plummet-at-fastest-rate-since-2008-according-to-latest-survey-04428 One in four UK shoppers are reducing the amount of fast fashion they buy: A survey of UK shoppers has found that more than a quarter opolled (27%) are actively reducing the amount of fast fashion they buy. Similarly, a third (33%) are purposely avoiding buying garments they will only wear once, suggesting shoppers are becoming more environmentally conscious when it comes to buying clothes. http://www.djsresearch.co.uk/blog/article/One-in-four-UK-shoppers-are-reducing-the-amount-of-fast-fashion-they-buy-reveals-survey-04442 http://www.djsresearch.co.uk/blog/article/One-in-four-UK-shoppers-are-reducing-the-amount-of-fast-fashion-they-buy-reveals-survey-04442 57% of Londoners would pay more for sustainable fashion: A survey of Londoners has found that more than half (57%) would be prepared to pay more for clothing if it was sustainable and represented good value for money. http://www.djsresearch.co.uk/blog/article/57percent-of-Londoners-would-pay-more-for-sustainable-fashion-reveals-survey-04467 http://www.djsresearch.co.uk/blog/article/57percent-of-Londoners-would-pay-more-for-sustainable-fashion-reveals-survey-04467 Survey reveals top complaints of UK shoppers and what they want from shopping experiences: A survey by Starcom, 'the human experience company', has highlighted the elements of shopping, both online and in-store that are the top bugbears of consumers. http://www.djsresearch.co.uk/blog/article/Survey-reveals-top-complaints-of-UK-shoppers-and-what-they-want-from-shopping-experiences-04476 http://www.djsresearch.co.uk/blog/article/Survey-reveals-top-complaints-of-UK-shoppers-and-what-they-want-from-shopping-experiences-04476 8 in 10 shoppers buy additional items when collecting Click & Collect orders: Highly convenient, and often costing less than home delivery, Click & Collect services are not only good news for the shopper, but highly lucrative for the retailer, according to a new poll which suggests eight in ten (85%) of us will go on to buy more items in store when we collect our goods. http://www.djsresearch.co.uk/blog/article/8-in-10-shoppers-buy-additional-items-when-collecting-Click-Collect-orders-reveals-survey-04484 http://www.djsresearch.co.uk/blog/article/8-in-10-shoppers-buy-additional-items-when-collecting-Click-Collect-orders-reveals-survey-04484 More than half Brits polled say political uncertainty will not affect their festive spend this Christmas: While there has been debate around how the upcoming December election and the current Brexit situation might affect retail sales this Christmas, a consumer survey has revealed that 57% believe that political uncertainty will have no impact on their festive purchases. http://www.djsresearch.co.uk/blog/article/More-than-half-Brits-polled-say-political-uncertainty-will-not-affect-their-festive-spend-this-Christmas-04497 http://www.djsresearch.co.uk/blog/article/More-than-half-Brits-polled-say-political-uncertainty-will-not-affect-their-festive-spend-this-Christmas-04497 61% of people have concerns about the environment - yet just 9% see environmental impact as a priority when doing their Christmas shopping: A survey designed to find out more about consumers' shopping priorities this Christmas and their views on the environment has found that despite six in ten (61%) feeling 'concerned' or 'very concerned' about the environment, just 9% consider 'environmental impact' a priority when it comes to their festive shop. http://www.djsresearch.co.uk/blog/article/61percent-of-people-have-concerns-about-the-environment-yet-just-9percent-see-it-as-a-priority-when-doing-their-Christmas-shopping-reveals-poll-04506 http://www.djsresearch.co.uk/blog/article/61percent-of-people-have-concerns-about-the-environment-yet-just-9percent-see-it-as-a-priority-when-doing-their-Christmas-shopping-reveals-poll-04506 When it comes to communications, customers want to contact businesses by telephone: A survey looking at the changing landscape of communication between businesses and their customers has found that despite living in an age of ever-changing and fast-moving technologies, customers still prefer speaking to businesses over the phone. http://www.djsresearch.co.uk/blog/article/When-it-comes-to-communications-customers-want-to-contact-businesses-by-telephone-reveals-survey-04512 http://www.djsresearch.co.uk/blog/article/When-it-comes-to-communications-customers-want-to-contact-businesses-by-telephone-reveals-survey-04512 A quarter of consumers may avoid shopping destinations if the coronavirus situation worsens: A survey by Retail Economics and law firm, Squire, has suggested that if the coronavirus outbreak worsens, a quarter of shoppers may consider avoiding public shopping areas such as retail parks and the high street, while almost 30% said they may stay away from cinemas and restaurants. http://www.djsresearch.co.uk/blog/article/A-quarter-of-consumers-may-avoid-shopping-destinations-if-the-coronavirus-situation-worsens-reveals-poll-04559 http://www.djsresearch.co.uk/blog/article/A-quarter-of-consumers-may-avoid-shopping-destinations-if-the-coronavirus-situation-worsens-reveals-poll-04559 18% of Britons admit to stockpiling food since coronavirus outbreak: Reports of people stockpiling food, bulk-buying toilet roll and stocking up on paracetamol have been headline news in recent weeks - with images of empty shelves and checkout queues dominating the front pages. http://www.djsresearch.co.uk/blog/article/18percent-of-Britons-admit-to-stockpiling-food-since-coronavirus-outbreak-reveals-poll-04565 http://www.djsresearch.co.uk/blog/article/18percent-of-Britons-admit-to-stockpiling-food-since-coronavirus-outbreak-reveals-poll-04565 65% of parents are 'nervous' about shopping at the supermarket during the COVID-19 pandemic: A nationally representative survey of parents and parents-to-be has found that around two-thirds are feeling apprehensive about going to the supermarket to stock up on essentials in the midst of the coronavirus outbreak. http://www.djsresearch.co.uk/blog/article/65percent-of-parents-are-nervous-about-shopping-at-the-supermarket-during-the-COVID-19-pandemic-reveals-survey-04582 http://www.djsresearch.co.uk/blog/article/65percent-of-parents-are-nervous-about-shopping-at-the-supermarket-during-the-COVID-19-pandemic-reveals-survey-04582 Survey reveals changing shopping habits of consumers due to COVID-19: A survey has revealed a shift in consumer shopping habits since the COVID-19 pandemic began, with 90% of respondents revealing that since lockdown, the way they shop has changed. http://www.djsresearch.co.uk/blog/article/Survey-reveals-changing-shopping-habits-of-consumers-due-to-COVID-19-04607 http://www.djsresearch.co.uk/blog/article/Survey-reveals-changing-shopping-habits-of-consumers-due-to-COVID-19-04607 Consumers using new payments methods since COVID-19 lockdown began, reveals survey: As the COVID-19 pandemic continues to change the world as we know it, more and more studies are showing how our shopping habits are changing. The latest poll by Paysafe has found that since the government announced lockdown measures in March, more than half UK shoppers have tried a new payment method to buy goods. http://www.djsresearch.co.uk/blog/article/Consumers-using-new-payments-methods-since-COVID-19-lockdown-began-reveals-survey-04614 http://www.djsresearch.co.uk/blog/article/Consumers-using-new-payments-methods-since-COVID-19-lockdown-began-reveals-survey-04614 More than half UK shoppers would switch retailer if digital experience was poor: A recent survey has revealed that loyalty to a brand may be shortlived if a consumer is underwhelmed with the brand's digital offering when shopping online. http://www.djsresearch.co.uk/blog/article/More-than-half-UK-shoppers-would-switch-retailer-if-digital-experience-was-poor-finds-survey-04617 http://www.djsresearch.co.uk/blog/article/More-than-half-UK-shoppers-would-switch-retailer-if-digital-experience-was-poor-finds-survey-04617 M&S research reveals what people are buying more of in COVID-19 lockdown: Analysis by Marks & Spencer has revealed some interesting insight into our lockdown shopping behaviours. http://www.djsresearch.co.uk/blog/article/MS-research-reveals-what-people-are-buying-more-of-in-COVID-19-lockdown-04632 http://www.djsresearch.co.uk/blog/article/MS-research-reveals-what-people-are-buying-more-of-in-COVID-19-lockdown-04632 Consumers place John Lewis at top of satisfaction survey: The retailer, John Lewis, has ranked number one in a nationwide customer satisfaction survey, retaining the top spot it achieved back in January. http://www.djsresearch.co.uk/blog/article/Consumers-place-John-Lewis-at-top-of-satisfaction-survey-04660 http://www.djsresearch.co.uk/blog/article/Consumers-place-John-Lewis-at-top-of-satisfaction-survey-04660 More than half consumers polled are happy to shop for groceries in-store following easing of COVID-19 restrictions: A survey of consumers has found that the number of people willing to do their grocery shopping at a physical store has more than doubled since May. http://www.djsresearch.co.uk/blog/article/More-than-half-UK-consumers-are-happy-to-shop-for-groceries-in-store-following-easing-of-COVID-19-restrictions-according-to-survey-04702 http://www.djsresearch.co.uk/blog/article/More-than-half-UK-consumers-are-happy-to-shop-for-groceries-in-store-following-easing-of-COVID-19-restrictions-according-to-survey-04702 More than a quarter of UK adults avoiding using cash due to COVID-19: A survey looking at the spending habits of Brits during the coronavirus pandemic has found that 27% have not used cash at all since March when lockdown measures came into force. It also found that half the respondents polled have avoided making payments using a card where they would need to input their PIN number. http://www.djsresearch.co.uk/blog/article/More-than-a-quarter-of-UK-adults-avoiding-using-cash-due-to-COVID-19-reveals-survey-04688 http://www.djsresearch.co.uk/blog/article/More-than-a-quarter-of-UK-adults-avoiding-using-cash-due-to-COVID-19-reveals-survey-04688 44% of shoppers buy products that have less impact on environment - even if they cost more: A survey of shoppers has found that 44% actively buy products which have less of an impact on the environment - even if it means their shopping bills are higher. http://www.djsresearch.co.uk/blog/article/44percent-of-shoppers-buy-products-that-have-less-impact-on-environment-even-if-they-cost-more-reveals-survey-04715 http://www.djsresearch.co.uk/blog/article/44percent-of-shoppers-buy-products-that-have-less-impact-on-environment-even-if-they-cost-more-reveals-survey-04715 67% of UK consumers are planning to buy Black Friday deals this year: An annual shopping survey has found that 67% of UK consumers are planning to participate in Black Friday this year, an increase of 10% on last year. http://www.djsresearch.co.uk/blog/article/67percent-of-UK-consumers-are-planning-to-buy-Black-Friday-deals-this-year-reveals-survey-04756 http://www.djsresearch.co.uk/blog/article/67percent-of-UK-consumers-are-planning-to-buy-Black-Friday-deals-this-year-reveals-survey-04756 60% of UK shoppers expect to finish Christmas shopping by the end of November: A survey has revealed insight into how UK consumers are planning for the festive period this year, with 60% revealing they expect to finish their Christmas shopping by the end of November. http://www.djsresearch.co.uk/blog/article/60percent-of-UK-shoppers-expect-to-finish-Christmas-shopping-by-the-end-of-November-reveals-survey-04758 http://www.djsresearch.co.uk/blog/article/60percent-of-UK-shoppers-expect-to-finish-Christmas-shopping-by-the-end-of-November-reveals-survey-04758 Survey reveals shoppers' main concerns when it comes to shopping in store during pandemic, with crowds in top spot: A survey of consumers has revealed the top concerns of shoppers when going in-store during the coronavirus pandemic, with three-quarters (74%) citing a 'crowded store' as their top concern. http://www.djsresearch.co.uk/blog/article/Survey-reveals-shoppers-main-concerns-when-it-comes-to-shopping-in-store-during-pandemic-with-crowds-in-top-spot-04763 http://www.djsresearch.co.uk/blog/article/Survey-reveals-shoppers-main-concerns-when-it-comes-to-shopping-in-store-during-pandemic-with-crowds-in-top-spot-04763 A third of UK shoppers have stopped buying goods and services from EU since Brexit: A survey of UK consumers has revealed that a little over a third of UK shoppers (34%) have stopped buying goods and services from the EU since the UK severed ties with the EU at the end of last year. http://www.djsresearch.co.uk/blog/article/A-third-of-UK-shoppers-have-stopped-buying-goods-and-services-from-EU-since-Brexit-reveals-survey-04799 http://www.djsresearch.co.uk/blog/article/A-third-of-UK-shoppers-have-stopped-buying-goods-and-services-from-EU-since-Brexit-reveals-survey-04799 67% of retailers who invested in BOPIS services in reported increased sales volume last year: A survey of retailers in the UK as well as the US has found that the brands able to perform well during the coronavirus pandemic were the ones that invested in operational infrastructure prior to the 2020 peak trading period. http://www.djsresearch.co.uk/blog/article/67percent-of-retailers-that-have-invested-in-BOPIS-services-report-increased-sales-volume-last-year-finds-poll-04807 http://www.djsresearch.co.uk/blog/article/67percent-of-retailers-that-have-invested-in-BOPIS-services-report-increased-sales-volume-last-year-finds-poll-04807 User generated content on social media plays significant role in purchase decisions: A consumer survey polling shoppers from the UK, US, Canada, France and Australia has found that user-generated content is incredibly valuable for influencing sales, when viewed on social media platforms. http://www.djsresearch.co.uk/blog/article/User-generated-content-plays-significant-role-in-purchase-decisions-reveals-survey-04814 http://www.djsresearch.co.uk/blog/article/User-generated-content-plays-significant-role-in-purchase-decisions-reveals-survey-04814 84% of consumers eager to try new brand experiences when restrictions are lifted: The survey by independent marketing agency, iD wanted to look at what consumers are seeking from brands post lockdown. http://www.djsresearch.co.uk/blog/article/84percent-of-consumers-eager-to-try-new-brand-experiences-when-restrictions-are-lifted-reveals-poll-04839 http://www.djsresearch.co.uk/blog/article/84percent-of-consumers-eager-to-try-new-brand-experiences-when-restrictions-are-lifted-reveals-poll-04839 63% of shoppers prefer shopping locally: While it's true that Amazon sales have boomed during the Covid-19 pandemic, a survey has found that 63% of Brits actually prefer shopping in their local area. http://www.djsresearch.co.uk/blog/article/63percent-of-shoppers-prefer-shopping-locally-according-to-poll-04878 http://www.djsresearch.co.uk/blog/article/63percent-of-shoppers-prefer-shopping-locally-according-to-poll-04878 Complaints about online shopping up 138% in the last year to over a quarter of a million cases: A survey has found that the number complaints about online shopping (267,141) has risen by 138% in the past year, making the online shopping industry the most complained about. The survey, by independent issue resolution service, Resolver, aimed to provide an up-to-date report of complaints on a variety of industries and sectors in 2020/21. http://www.djsresearch.co.uk/blog/article/Complaints-about-online-shopping-up-138percent-in-the-last-year-to-over-a-quarter-of-a-million-cases-reveals-survey-04885 http://www.djsresearch.co.uk/blog/article/Complaints-about-online-shopping-up-138percent-in-the-last-year-to-over-a-quarter-of-a-million-cases-reveals-survey-04885 A third of people more likely to enter a shop or resturant when Covid restrictions are lifted if mask wearing is still in place:A survey has revealed insight into how people are feeling about shopping and eating out post Covid, with a third of people saying they will be more likely to enter a shop or restaurant if mask wearing is still in place. http://www.djsresearch.co.uk/blog/article/A-third-of-people-more-likely-to-enter-a-shop-or-restaurant-when-Covid-restrictions-are-lifted-if-mask-wearing-is-still-in-place-finds-survey-04896 http://www.djsresearch.co.uk/blog/article/A-third-of-people-more-likely-to-enter-a-shop-or-restaurant-when-Covid-restrictions-are-lifted-if-mask-wearing-is-still-in-place-finds-survey-04896 Survey reveals majority of consumers plan to continue shopping online: A survey has found that despite many retailers reopening their physical stores around the globe after periods of closure due to Covid-19, the majority of consumers (85.9%) said they plan to continue shopping online the same (59.3%), or even more (26.6%). Just 14.1% said they will shop less online. http://www.djsresearch.co.uk/blog/article/Survey-reveals-majority-of-consumers-plan-to-continue-shopping-online-04915 http://www.djsresearch.co.uk/blog/article/Survey-reveals-majority-of-consumers-plan-to-continue-shopping-online-04915 Two thirds of people admit to buying at least one item online using their mobile phone each month: A recent survey by Fashion United has revealed that 67% of UK, American and Australian citizens buy at least one item every month using their phone. Furthermore, 18% say they often purchase an item every week using their mobiles. http://www.djsresearch.co.uk/blog/article/Two-thirds-of-people-admit-to-buying-at-least-one-item-online-using-their-mobile-phone-each-month-04968 http://www.djsresearch.co.uk/blog/article/Two-thirds-of-people-admit-to-buying-at-least-one-item-online-using-their-mobile-phone-each-month-04968 45-54-year-olds are more likely to never trust Black Friday deals: A has revealed that 44% of 45-54-year-olds never trust deals on Black Friday, making the age group the most sceptical in the UK. The survey by YouGov also found that 18-24-year-olds are most likely to believe Black Friday deals are good value, with just 15% saying they doubt they are getting as good a deal as they are being offered. The study polled over 2,000 people in the UK in an attempt to uncover the validity of Black Friday deals. Nearly two-fifths (37%) of those surveyed stated they would never trust Black Friday deals. For the research, a deal was deemed to be false if it is increased by 10% or more, then decreased by 5% or more during the sale. The study found that just under 13% of products increased in price by an average of 20% in preparation for Black Friday. The poll also aimed to find out which categories often have the best Black Friday deals, with over 20% of soundbar and home cinema systems being included in the deals. The next most popular categories to be included in Black Friday deals were speakers and toys with 19% each. Nike was found to have one of the best Black Friday discounts in 2020, with its 'tech fleece full zip hoodie' and 'tech fleece shorts', both having 58% off; the highest discount on a product in that year. Furthermore, BT, JBL and Amazon all had products named in the top 10 for discounts in 2020. Christine Gouldthorp, consumer expert at PriceRunner, said: 'I am really disappointed to see so many retailers still resorting to this horrible sales tactic. Retailers are already increasing their prices ahead of Black Friday and I expect them to keep doing so for a few more weeks.' http://www.djsresearch.co.uk/blog/article/45-54-year-olds-are-more-likely-to-never-trust-Black-Friday-deals-reveals-survey-04990 http://www.djsresearch.co.uk/blog/article/45-54-year-olds-are-more-likely-to-never-trust-Black-Friday-deals-reveals-survey-04990 Gaming equipment is the lockdown purchase most commonly regretted: A survey of consumers looking at purchases made during the pandemic has found that gaming equipment is the most commonly regretted, with 45% of those who bought items, wishing they had not taken the plunge. http://www.djsresearch.co.uk/blog/article/Gaming-equipment-is-the-lockdown-purchase-most-commonly-regretted-finds-survey-05008 http://www.djsresearch.co.uk/blog/article/Gaming-equipment-is-the-lockdown-purchase-most-commonly-regretted-finds-survey-05008 Nine out of 10 retailers are in favour of the introduction of online sales tax: A survey of retailers and retail landlords has revealed that the vast majority (89%) are in favour of the introduction of an online sales tax. http://www.djsresearch.co.uk/blog/article/Nine-out-of-10-retailers-are-in-favour-of-the-introduction-of-an-online-sales-tax-finds-survey-05106 http://www.djsresearch.co.uk/blog/article/Nine-out-of-10-retailers-are-in-favour-of-the-introduction-of-an-online-sales-tax-finds-survey-05106 58% of shoppers are planning to give up fast fashion this year: A survey of UK consumers, asking for opinions around shopping habits and sustainability, has found that in 2022, 58% of those polled are planning to bid farewell to fast fashion. http://www.djsresearch.co.uk/blog/article/58percent-of-shoppers-are-planning-to-give-up-fast-fashion-this-year-finds-survey-05065 http://www.djsresearch.co.uk/blog/article/58percent-of-shoppers-are-planning-to-give-up-fast-fashion-this-year-finds-survey-05065 M&S is nation's favourite in-store supermarket according to annual Which? poll: The results of the latest annual survey by Which? have revealed that the preferred in-store supermarket of UK shoppers, is Marks and Spencer, narrowly taking the crown from last year's top scorer, Aldi. http://www.djsresearch.co.uk/blog/article/MS-is-nations-favourite-in-store-supermarket-according-to-annual-Which-poll-05066 http://www.djsresearch.co.uk/blog/article/MS-is-nations-favourite-in-store-supermarket-according-to-annual-Which-poll-05066 Three-quarters of UK shoppers would abandon a retailer if they had a bad online experience: A survey of shoppers in the UK, France and Italy has found that the majority would abandon a retailer if they had a bad experience online and go to a competitor. Almost three-quarters of UK shoppers said that this is what they would do in the event of a poor online experience (73%), while in France and Italy the figures were even higher, at 79% and 78% respectively. http://www.djsresearch.co.uk/blog/article/Three-quarters-of-UK-shoppers-would-abandon-a-retailer-if-they-had-a-bad-online-experience-05142 http://www.djsresearch.co.uk/blog/article/Three-quarters-of-UK-shoppers-would-abandon-a-retailer-if-they-had-a-bad-online-experience-05142 38% of adults say they are more likely to purchase a product if they have seen advertising on social media: A study into brand advertising and marketing has uncovered that almost four in 10 adults are likely to purchase a product after they have seen a social media ad. Furthermore, 54% stated they are more likely to buy an item from an email recommendation. http://www.djsresearch.co.uk/blog/article/38percent-of-adults-polled-say-they-are-more-likely-to-purchase-a-product-if-they-have-seen-advertising-on-social-media-05155 http://www.djsresearch.co.uk/blog/article/38percent-of-adults-polled-say-they-are-more-likely-to-purchase-a-product-if-they-have-seen-advertising-on-social-media-05155 Survey reveals the average rise of essential costs is £145 per month for UK households since start of 2022: A survey of UK consumers has revealed that on average, consumers are paying an additional £145 per month to cover essential costs such as food, rent, mortgages and energy, with respondents aged 35-44 seeing an average monthly increase of £194.40. http://www.djsresearch.co.uk/blog/article/Survey-reveals-the-average-rise-of-essential-costs-is-145-per-month-for-UK-households-since-start-of-2022-05194 http://www.djsresearch.co.uk/blog/article/Survey-reveals-the-average-rise-of-essential-costs-is-145-per-month-for-UK-households-since-start-of-2022-05194 UK consumers planning to do a third of their Christmas shopping locally this year: A survey has found that UK consumers are planning to buy more than a third (36%) of their Christmas shopping from local retailers this year, with more than three-quarters saying that it's important for people to spend their money locally (78%). http://www.djsresearch.co.uk/blog/article/UK-consumers-planning-to-do-a-third-of-their-Christmas-shopping-locally-this-year-finds-survey-05211 http://www.djsresearch.co.uk/blog/article/UK-consumers-planning-to-do-a-third-of-their-Christmas-shopping-locally-this-year-finds-survey-05211 More than half of UK consumers expect to reduce spend on non-food items over retail's 'golden quarter': Research from Metapack and Retail Economics suggests that as a result of the rising cost of living, UK consumers are expecting to reduce the amount they spend at key times including Black Friday and Christmas on non-essential items. http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-consumers-expect-to-reduce-spend-on-non-food-items-over-retails-golden-quarter-finds-survey-05212 http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-consumers-expect-to-reduce-spend-on-non-food-items-over-retails-golden-quarter-finds-survey-05212 44% of UK retailers left with excess stock after Christmas and New Year discounting: A survey of UK retailers has found that 44% were left with excess stock, even after post-Christmas discounting, with baby and toddler goods the most affected sector. http://www.djsresearch.co.uk/blog/article/44percent-of-UK-retailers-left-with-excess-stock-after-Christmas-and-New-Year-discounting-finds-survey-05281 http://www.djsresearch.co.uk/blog/article/44percent-of-UK-retailers-left-with-excess-stock-after-Christmas-and-New-Year-discounting-finds-survey-05281 68% of UK shoppers are looking at ways to reduce their weekly spend: A survey by Barclays has revealed that almost 7 in 10 consumers are looking for ways to cut back on their weekly spend, as the cost of living crisis deepens. http://www.djsresearch.co.uk/blog/article/68percent-of-UK-shoppers-are-looking-at-ways-to-reduce-their-weekly-spend-finds-survey-05318 http://www.djsresearch.co.uk/blog/article/68percent-of-UK-shoppers-are-looking-at-ways-to-reduce-their-weekly-spend-finds-survey-05318 More than half of UK consumers are buying clothing and accessories less frequently due to cost of living crisis: A survey of 1,600 UK citizens conducted by this company, DJS Research, has revealed the extent of the impact of the 'cost of living crisis' on households in the UK. The research, which was carried out via our in-house panel, Opinion Exchange, looked at how rising inflation and increased costs of goods and services is impacting consumers, and what they are doing to manage the effects. http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-consumers-are-buying-clothing-and-accessories-less-frequently-due-to-cost-of-living-crisis-finds-DJS-Research-survey-05328 http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-consumers-are-buying-clothing-and-accessories-less-frequently-due-to-cost-of-living-crisis-finds-DJS-Research-survey-05328 74% of consumers regularly use retailers' mobile apps when shopping in-store: A global survey of consumers has revealed that more than three-quarters use retailer mobile apps regularly (78%), with 74% saying they use retailer apps when shopping instore. http://www.djsresearch.co.uk/blog/article/74percent-of-consumers-regularly-use-retailers-mobile-apps-when-shopping-in-store-finds-global-study-05329 http://www.djsresearch.co.uk/blog/article/74percent-of-consumers-regularly-use-retailers-mobile-apps-when-shopping-in-store-finds-global-study-05329 Seven out of 10 UK consumers see high shipping costs as a barrier to repeat custom: A survey of UK consumers has revealed that 71% see high shipping costs as a barrier to repeat customers, while 85% said that a lack of desirable delivery options can cause them to abandon their shopping carts and not make the final purchase. http://www.djsresearch.co.uk/blog/article/Seven-out-of-10-UK-consumers-see-high-shipping-costs-as-a-barrier-to-repeat-custom-finds-survey-05366 http://www.djsresearch.co.uk/blog/article/Seven-out-of-10-UK-consumers-see-high-shipping-costs-as-a-barrier-to-repeat-custom-finds-survey-05366 Need to repurpose retail space the biggest concern for local authorities, landlords and developers: A survey has revealed that the need to repurpose retail space was cited as the greatest concern for landlords, developers and other town centre management professionals and local authorities. http://www.djsresearch.co.uk/blog/article/Need-to-repurpose-retail-space-the-biggest-concern-for-local-authorities-landlords-and-developers-finds-survey-05381 http://www.djsresearch.co.uk/blog/article/Need-to-repurpose-retail-space-the-biggest-concern-for-local-authorities-landlords-and-developers-finds-survey-05381 Retailers cite high costs as the top barrier for omnichannel implementation: A global survey has revealed that the leading barrier to omnichannel implementation by retailers is high costs (39%), followed by 'lack of skills or expertise' and a 'lack of resources' (36%). http://www.djsresearch.co.uk/blog/article/Retailers-cite-high-costs-as-the-top-barrier-for-omnichannel-implementation-according-to-global-survey-05384 http://www.djsresearch.co.uk/blog/article/Retailers-cite-high-costs-as-the-top-barrier-for-omnichannel-implementation-according-to-global-survey-05384 More than half of UK adults polled admit to discarding an in-store or online purchase due to accessibility issues: A survey of Brits has revealed that just over half have discarded an in-store or online purchase due to accessibility issues, with the same amount also stating that when testing their e-commerce websites, retailers should include people of various disabilities in the process. http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-adults-polled-admit-to-discarding-an-in-store-or-online-purchase-due-to-accessibility-issues-05465 http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-adults-polled-admit-to-discarding-an-in-store-or-online-purchase-due-to-accessibility-issues-05465 Almost half consumers would like to use virtual dressing rooms to try on clothes: A survey of consumers has revealed an insight into what shopping might look like in the future with 48% of shoppers polled saying they would like to be able to try on clothes virtually. More than a quarter said that this could happen using augmented reality (AR), while 23% said they would rely on AI to guide them in which styles would best suit their body shape and personal style. More than half, however said they believe they will try on clothes much as they do now, either at home or in a real-life fitting room (53%). http://www.djsresearch.co.uk/blog/article/Almost-half-consumers-would-like-to-use-virtual-dressing-rooms-to-try-on-clothes-finds-survey-05463 http://www.djsresearch.co.uk/blog/article/Almost-half-consumers-would-like-to-use-virtual-dressing-rooms-to-try-on-clothes-finds-survey-05463 Survey of consumers reveals forms of retail theft seen as justified during current climate: A survey of consumers in Australia has revealed that as more people are struggling with affording essential items during the current economic climate, shoppers are changing their spending habits, with some deviant behaviours being seen as justified to help manage the squeeze. http://www.djsresearch.co.uk/blog/article/Survey-of-consumers-reveals-forms-of-retail-theft-seen-as-justified-during-current-climate-05479 http://www.djsresearch.co.uk/blog/article/Survey-of-consumers-reveals-forms-of-retail-theft-seen-as-justified-during-current-climate-05479 Survey reveals half of 25-34-year-olds prefer using embedded financial products and services from their favourite brands rather than banks: A survey of consumers has found that 52% of people aged 23-35-years-old prefer to use embedded finance products and services from their favourite brand as a payment option - over using a traditional bank. http://www.djsresearch.co.uk/blog/article/Survey-reveals-half-of-25-34-year-olds-prefer-using-embedded-financial-products-and-services-from-their-favourite-brands-rather-than-banks-05520 http://www.djsresearch.co.uk/blog/article/Survey-reveals-half-of-25-34-year-olds-prefer-using-embedded-financial-products-and-services-from-their-favourite-brands-rather-than-banks-05520 31% of UK shoppers purchase cross-border goods with clothes and footwear being the most popular items: A survey of shoppers has revealed that almost a third purchase cross-border goods, which is low compared to other European countries polled. The countries that UK shoppers buy from the most were the USA (41%), followed by China (40%), and Germany (12%), which was the closest neighbour UK consumers buy from. http://www.djsresearch.co.uk/blog/article/31percent-of-UK-shoppers-purchase-cross-border-goods-with-clothes-and-footwear-being-the-most-popular-items-finds-survey-05539 http://www.djsresearch.co.uk/blog/article/31percent-of-UK-shoppers-purchase-cross-border-goods-with-clothes-and-footwear-being-the-most-popular-items-finds-survey-05539 Half of consumers say they would accept even longer delivery windows for sustainable shopping: A global survey has found that sustainability remains a crucial consideration for online shoppers, with 49% reporting that they want to go green. Almost half (49%) the respondents polled for the survey said they would even accept longer delivery times to benefit the environment. http://www.djsresearch.co.uk/blog/article/Half-of-consumers-say-they-would-accept-even-longer-delivery-windows-for-sustainable-shopping-05542 http://www.djsresearch.co.uk/blog/article/Half-of-consumers-say-they-would-accept-even-longer-delivery-windows-for-sustainable-shopping-05542 A survey of UK consumers has revealed that 26% have not made even a single change to their purchase decisions in order to be more sustainable. http://www.djsresearch.co.uk/blog/article/A-quarter-of-UK-consumers-have-not-made-any-sustainable-changes-to-their-purchase-decisions-finds-survey-05577 http://www.djsresearch.co.uk/blog/article/A-quarter-of-UK-consumers-have-not-made-any-sustainable-changes-to-their-purchase-decisions-finds-survey-05577 http://www.djsresearch.co.uk/blog/article/UK-shoppers-prefer-free-delivery-over-delivery-speed-survey-finds-05594 http://www.djsresearch.co.uk/blog/article/UK-shoppers-prefer-free-delivery-over-delivery-speed-survey-finds-05594