http://www.djsresearch.co.ukMarket Research RSS FeedsThu, 21 Aug 2025 00:10:59 BST http://www.djsresearch.co.uk/blog/article/Four-fifths-of-telecom-companies-acknowledge-that-their-outdated-infrastructure-is-hindering-effective-innovation-05693 http://www.djsresearch.co.uk/blog/article/Four-fifths-of-telecom-companies-acknowledge-that-their-outdated-infrastructure-is-hindering-effective-innovation-05693 Almost 80,000 UK homes and businesses do not have access to decent broadband: A study into the nation's broadband experiences has uncovered that nearly 80,000 properties do not have good enough broadband speeds. The Government deems download speeds of 10 Mbit/s and an upload speed of at least 1 Mbit/s as 'decent broadband'. http://www.djsresearch.co.uk/blog/article/Almost-80000-UK-homes-and-businesses-do-not-have-access-to-decent-broadband-reveals-survey-05268 http://www.djsresearch.co.uk/blog/article/Almost-80000-UK-homes-and-businesses-do-not-have-access-to-decent-broadband-reveals-survey-05268 Half of UK consumers believe fees for data roaming in Europe are unfair: A survey by UK mobile network operator VMO2 has found that half of the respondents polled about mobile phone use when travelling believe that European data roaming charges are unfair, and they should not have to face extra costs if using their mobile abroad. http://www.djsresearch.co.uk/blog/article/Half-of-UK-consumers-believe-fees-for-data-roaming-in-Europe-are-unfair-finds-survey-05284 http://www.djsresearch.co.uk/blog/article/Half-of-UK-consumers-believe-fees-for-data-roaming-in-Europe-are-unfair-finds-survey-05284 Inability to quantify return on investment is holding back AI adoption in telecoms industry: A survey of telecommunications industry professionals around the world has revealed a number of barriers to AI adoption and also a disconnect between aspirations to adopt AI and the reality of doing so. Half of the respondents polled (50%) said they spent less than $1 million last year on AI-driven solutions, with 44% of respondents citing an inability to quantify return on investment as the top reason for holding back on investment. http://www.djsresearch.co.uk/blog/article/Inability-to-quantify-return-on-investment-is-holding-back-AI-adoption-in-telecoms-industry-finds-survey-05351 http://www.djsresearch.co.uk/blog/article/Inability-to-quantify-return-on-investment-is-holding-back-AI-adoption-in-telecoms-industry-finds-survey-05351 69% of telecoms industry executives believe the benefits of GenAI outweigh the risks: A survey by IT services and consulting giant Capgemini has revealed that almost seven in 10 (69%) telecoms executives agree that the "benefits of utilising generative AI (GenAI) outweigh the associated risks". http://www.djsresearch.co.uk/blog/article/69percent-of-telecoms-industry-executives-believe-the-benefits-of-GenAI-outweigh-the-risks-according-to-survey-05428 http://www.djsresearch.co.uk/blog/article/69percent-of-telecoms-industry-executives-believe-the-benefits-of-GenAI-outweigh-the-risks-according-to-survey-05428 87% of mobile customers are satisfied with the service from their provider overall: A survey by Ofcom has revealed that 87% of mobile customers are satisfied with the service from their provider overall, with just 4% revealing they are dissatisfied. http://www.djsresearch.co.uk/blog/article/87percent-of-mobile-customers-are-satisfied-with-the-service-from-their-provider-overall-finds-survey-05433 http://www.djsresearch.co.uk/blog/article/87percent-of-mobile-customers-are-satisfied-with-the-service-from-their-provider-overall-finds-survey-05433 Three in 10 households are having trouble in affording communications services: Three in 10 households have revealed in an Ofcom survey that they are having trouble affording communications services (29%), a similar percentage to October 2022, and up 15% from April 2021. http://www.djsresearch.co.uk/blog/article/Three-in-10-households-are-having-trouble-in-affording-communications-services-finds-survey-05434 http://www.djsresearch.co.uk/blog/article/Three-in-10-households-are-having-trouble-in-affording-communications-services-finds-survey-05434 More than half of UK respondents believe 5G has potential to improve daily life: A survey of adults in the UK has revealed insight into how people feel about 5G and how it might benefit the day-to-day life of users. The research found that 53% believe it has the potential to improve their day-to-day lives. http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-respondents-believe-5G-has-potential-to-improve-daily-life-finds-survey-05528 http://www.djsresearch.co.uk/blog/article/More-than-half-of-UK-respondents-believe-5G-has-potential-to-improve-daily-life-finds-survey-05528 A quarter of UK adults have been left without internet for almost a full week: A survey of adults in the UK asking them about their experiences with internet outages has revealed that 25% have been left without connectivity for almost a week. http://www.djsresearch.co.uk/blog/article/A-quarter-of-UK-adults-have-been-left-without-internet-for-almost-a-full-week-finds-survey-05529 http://www.djsresearch.co.uk/blog/article/A-quarter-of-UK-adults-have-been-left-without-internet-for-almost-a-full-week-finds-survey-05529 Survey reveals what customers think of their ISPs with Plusnet coming out on top: A survey of broadband customers about their Internet Service Providers (ISPs) has found that Plusnet is leading the way for overall satisfaction. In the Best Broadband Awards 2023 it was crowned the best allround broadband provider in the UK, with 78% of customers saying they would recommend the provider to friends and family. http://www.djsresearch.co.uk/blog/article/Survey-reveals-what-customers-think-of-their-ISPs-with-Plusnet-coming-out-on-top-05533 http://www.djsresearch.co.uk/blog/article/Survey-reveals-what-customers-think-of-their-ISPs-with-Plusnet-coming-out-on-top-05533 Nine in ten small and medium-sized businesses have at least one member of staff working from home: A new survey by BT has found that UK SMEs (small and medium-sized businesses) are upping their use of cloud services in a bid to provide more flexible working conditions for employees, with nine in ten (91%) SMEs having at least one person working from home. http://www.djsresearch.co.uk/blog/article/Nine-in-ten-small-and-medium-sized-businesses-have-at-least-one-member-of-staff-working-from-home-BT-survey-finds-05587 http://www.djsresearch.co.uk/blog/article/Nine-in-ten-small-and-medium-sized-businesses-have-at-least-one-member-of-staff-working-from-home-BT-survey-finds-05587 71% of older people say sharing pictures and videos with family members helps alleviate loneliness: A study into how older generations use digital technology including mobile phones has uncovered that seven in 10 people surveyed state that sharing pictures and videos with their family helps them tackle isolation; however, just 17% of those surveyed said they do this on a regular basis. http://www.djsresearch.co.uk/blog/article/71percent-of-older-people-say-sharing-pictures-and-videos-with-family-members-helps-alleviate-loneliness-finds-survey-05201 http://www.djsresearch.co.uk/blog/article/71percent-of-older-people-say-sharing-pictures-and-videos-with-family-members-helps-alleviate-loneliness-finds-survey-05201 A third of British adults are not confident they know what 'full fibre' broadband is: A survey of British adults has revealed that 32% still are not confident at defining what 'full fibre' is when it comes to broadband, an increase of five percentage points when the same question was asked last year (27%). http://www.djsresearch.co.uk/blog/article/A-third-of-British-adults-are-not-confident-they-know-what-full-fibre-broadband-is-finds-survey-05218 http://www.djsresearch.co.uk/blog/article/A-third-of-British-adults-are-not-confident-they-know-what-full-fibre-broadband-is-finds-survey-05218 Seven in 10 UK businesses are either using or plan to use 5G services in the near future: A survey into the effects of using 5G networks on different industries within the UK has uncovered that 70% of businesses are either already using 5G networks, or plan to use them soon. However, many cited 'cost' as a major barrier to implementing 5G services. There are many further obstacles stopping more companies from implementing 5G services, according to the study, with 53% saying that their organisation does not have enough knowledge to use 5G solutions effectively. On the other hand, 63% cite the complexity and cost of infrastructure, installation, and integration as the main challenges when looking at moving towards 5G services. The study by Coleman Parkes polled around 300 IT Decision Makers earlier this year, with respondents working within the Creative industries, Manufacturing, Transport and Logistics, and Health and Social Care. The businesses from which the respondents worked for had an average of 590 employees. When asked about the main reasons for their company's move towards using 5G networks, two-thirds said it would help them achieve their corporate sustainability goals. Furthermore, seven in 10 said they hope it will give them an advantage over their competitors, with 65% thinking it will give their customers a better experience. However, some companies said they need further incentives before committing to 5G solutions, with two-thirds reporting that industry-specific benefits could help them to invest. Bob Driver, head of UK5G, said: "5G, along with other forms of advanced communications, has the potential to transform business models, generate new revenue streams by unleashing the Internet of Things, and give organisations new insights through data that enable them to improve the service they provide for customers." http://www.djsresearch.co.uk/blog/article/Seven-in-10-UK-businesses-are-either-using-or-plan-to-use-5G-services-in-the-near-future-reveals-survey-05184 http://www.djsresearch.co.uk/blog/article/Seven-in-10-UK-businesses-are-either-using-or-plan-to-use-5G-services-in-the-near-future-reveals-survey-05184 42% of Brits have an unused internet router in their homes; leaving around 22 million redundant ISP routers in the UK: A recent survey, into how companies and the British public can use routers better, has revealed that four in 10 (42%) have an internet router that they no longer use, with experts estimating there are 22 million redundant ISP routers in UK homes. Furthermore, 14% of those surveyed said they have multiple unused routers in the home. When asked about why they have so many routers in their house, 59% said they didn't know how to recycle their old router, with a further 15% saying they have a second router sent to them by their internet service provider, alongside their older, working router. The study by Uswitch polled 2,000 UK adults in October 2021 to find out if there is a more preferable way for Brits to get internet into their homes. The research uncovered that three-quarters of British adults want a universal router that can be used by any internet service provider; in order to reduce the amount of e-waste. Six in 10 consumers believe bigger companies can do more to help save the planet, with Sky Broadband being voted as being the poorest when it comes to helping customers recycle their old routers. One of the reasons for so many redundant internet routers could be the desire to have the best connection possible. The advancements in technology allow for better internet routers to be made, meaning there are many older routers not in use. http://www.djsresearch.co.uk/blog/article/42percent-of-Brits-have-an-unused-internet-router-in-their-homes-leaving-around-22-million-redundant-ISP-routers-in-the-UK-survey-reveals-05100 http://www.djsresearch.co.uk/blog/article/42percent-of-Brits-have-an-unused-internet-router-in-their-homes-leaving-around-22-million-redundant-ISP-routers-in-the-UK-survey-reveals-05100 Government survey reveals awareness of 5G is strong: A government survey looking at the participation of citizens in various aspects of life in England in 2022 has revealed that awareness of 5G is strong, with 71% revealing they know what it is. http://www.djsresearch.co.uk/blog/article/Government-survey-reveals-awareness-of-5G-is-strong-05113 http://www.djsresearch.co.uk/blog/article/Government-survey-reveals-awareness-of-5G-is-strong-05113 A third of businesses in rural areas rate their broadband quality as poor: A survey of businesses has revealed of those who operate out of a rural area, more than a third (34%) say their broadband quality is 'poor' or 'very poor'. http://www.djsresearch.co.uk/blog/article/A-third-of-businesses-in-rural-areas-rate-their-broadband-quality-as-poor-reveals-survey-05107 http://www.djsresearch.co.uk/blog/article/A-third-of-businesses-in-rural-areas-rate-their-broadband-quality-as-poor-reveals-survey-05107 Seven in 10 parents bought a brand-new phone for their child in the last two years: A survey of UK parents has found that 71% have bought a brand-new phone for their child in the last 2 years, with 44% also reporting that paying their child's mobile contract has become 'stressful' due to the current cost of living crisis. http://www.djsresearch.co.uk/blog/article/Seven-in-10-parents-bought-a-brand-new-phone-for-their-child-in-the-last-two-years-finds-survey-05078 http://www.djsresearch.co.uk/blog/article/Seven-in-10-parents-bought-a-brand-new-phone-for-their-child-in-the-last-two-years-finds-survey-05078 Approximately 45 million UK adults report receiving a suspicious message to their landline or mobile: A recent survey by Ofcom has revealed that 82% of British adults have received a suspicious message via their mobile phone or landline, equating to approximately 45 million in the UK. The study polled 2,000 UK adults in September of 2021 and aimed to uncover the experiences of a range of people who have received suspicious messages. The survey found that 2% admitted to following the instructions on a message or call within the last few months, equalling almost one million people in the UK. The poll also looked into the difference in ages and whether certain age groups receive more suspicious messages or calls. Three in five (61%) people aged 75 and over reported receiving a potential scam call to their landline, with 51% of those stating it happened at least once a week. In addition, 71% of those surveyed said they'd received a suspicious text, rising to three-quarters (75%) among 16'34-year-olds. Of the 71% who said they'd received a suspicious text When asked about their familiarity with how to report a suspicious message, 79% of mobile phone users stated they were unaware of the 7726 number used to report such messages. However, 81% agreed that reporting messages is helpful in preventing further scam messages. Of those who reported receiving a suspicious message to their mobile, 53% stated they had deleted the message, with a further 52% saying they blocked the number after the text. Furthermore, 49% of those who received a suspicious call blocked the number, with 44% of participants who received a suspicious recorded message ended up doing the same thing. http://www.djsresearch.co.uk/blog/article/Approximately-45-million-UK-adults-report-receiving-a-suspicious-message-to-their-landline-or-mobile-reveals-survey-04985 http://www.djsresearch.co.uk/blog/article/Approximately-45-million-UK-adults-report-receiving-a-suspicious-message-to-their-landline-or-mobile-reveals-survey-04985 Ofcom publishes most complained about ISPs in new report: A league table of complaints to Ofcom during the first quarter of 2021 has been published, revealing which Internet Service Providers are falling short. This of course does not take into account the number of complaints to the ISPs themselves. http://www.djsresearch.co.uk/blog/article/Ofcom-publishes-most-complained-about-ISPs-in-new-report-04959 http://www.djsresearch.co.uk/blog/article/Ofcom-publishes-most-complained-about-ISPs-in-new-report-04959