Market Research RSS Feedshttp://www.djsresearch.co.ukMarket Research RSS FeedsFri, 14 Aug 2020 06:30:18 BST Research reveals attributes of companies considered ‘future ready’ Research reveals attributes of companies considered 'future ready': Research by Vodafone Business has identified the key attributes of the most resilient future-ready businesses (FRBs) - with around a fifth of the businesses polled sharing these attributes. http://www.djsresearch.co.uk/blog/article/Research-reveals-attributes-of-companies-considered-future-ready-04679 http://www.djsresearch.co.uk/blog/article/Research-reveals-attributes-of-companies-considered-future-ready-04679 53% of people who attempted to make contact with their ISP in last month faced difficulties, revealed survey 53% of people who attempted to make contact with ISP in last month faced difficulties: A new poll of UK adults has revealed poor levels of customer service from Internet Service Providers (ISP) in the last month (April 2020), due to the impact of COVID-19. http://www.djsresearch.co.uk/blog/article/53percent-of-people-who-attempted-to-make-contact-with-their-ISP-in-last-month-faced-difficulties-revealed-survey-04637 http://www.djsresearch.co.uk/blog/article/53percent-of-people-who-attempted-to-make-contact-with-their-ISP-in-last-month-faced-difficulties-revealed-survey-04637 Zen Internet awarded best broadband provider in annual survey of users Zen Internet awarded best broadband provider in survey of users: A survey of broadband customers has found that Lanashire-based Zen Internet is the company whose customers are most satisfied overall, with the company showing a high level of performance in all areas. http://www.djsresearch.co.uk/blog/article/Zen-Internet-awarded-best-broadband-provider-in-annual-survey-of-users-04595 http://www.djsresearch.co.uk/blog/article/Zen-Internet-awarded-best-broadband-provider-in-annual-survey-of-users-04595 45% of people working from home due to COVID-19 finding it difficult to connect to meetings due to poor internet connection, according to survey 45% of people working at home due to COVID-19 finding it difficult to connect to meetings due to poor internet connection, according to survey: A survey of UK adults has found that more than two-fifths of people now working at home due to the coronavirus outbreak are having difficulty connecting to video meetings because of poor internet connection, if more than one person in the house is using it. http://www.djsresearch.co.uk/blog/article/45percent-of-people-working-from-home-due-to-COVID-19-finding-it-difficult-to-connect-to-meetings-due-to-poor-internet-connection-according-to-survey-04581 http://www.djsresearch.co.uk/blog/article/45percent-of-people-working-from-home-due-to-COVID-19-finding-it-difficult-to-connect-to-meetings-due-to-poor-internet-connection-according-to-survey-04581 Fewer than a fifth of farmers have access to super-fast broadband Fewer than a fifth of farmers have super-fast broadband: A survey has revealed that fewer than a fifth of farmers (17%) have access to 'super-fast' broadband - (broadband with speeds of 24Mbps+). http://www.djsresearch.co.uk/blog/article/Fewer-than-a-fifth-of-farmers-have-access-to-super-fast-broadband-04524 http://www.djsresearch.co.uk/blog/article/Fewer-than-a-fifth-of-farmers-have-access-to-super-fast-broadband-04524 Third of people report WiFi blackspots in their homes Third of people report having WiFi blackspot in their homes: A new survey has found that a third of respondents polled have areas in their homes where their WiFi signal does not work. To try and remedy the issue of WiFi 'notspots', almost one in five (18%) said they have relocated their router to another area to try and improve coverage. http://www.djsresearch.co.uk/blog/article/Third-of-people-report-WiFi-blackspots-in-their-homes-04500 http://www.djsresearch.co.uk/blog/article/Third-of-people-report-WiFi-blackspots-in-their-homes-04500 Third of mobile phone users say they 'don't need' 5G, reveals survey Third of mobile phone users say they 'don't need' 5G: A survey of UK and US mobile phone users has revealed that a third of UK consumers feel like they 'don't need' a phone with 5G capabilities, despite 90% saying they had heard of 5G. http://www.djsresearch.co.uk/blog/article/Third-of-mobile-phone-users-say-they-dont-need-5G-reveals-survey-04487 http://www.djsresearch.co.uk/blog/article/Third-of-mobile-phone-users-say-they-dont-need-5G-reveals-survey-04487 Home broadband speeds rise above 50Mb for first time in UK, according to latest report Home broadband speeds rise above 50Mb for first time in UK: A new report has found that our UK home broadband speeds have risen above 50Mb for the first time - with more than half (58%) lines achieving an average speed of 30Mb during peak hours. http://www.djsresearch.co.uk/blog/article/Home-broadband-speeds-rise-above-50Mb-for-first-time-in-UK-according-to-latest-report-04374 http://www.djsresearch.co.uk/blog/article/Home-broadband-speeds-rise-above-50Mb-for-first-time-in-UK-according-to-latest-report-04374 Survey reveals UK's best and worst mobile phone providers Survey reveals UK's best and worst mobile phone providers: An annual poll by consumer lobby group, Which? has revealed the UK's best and worst mobile phone network providers, according to its members. At the bottom of the table this year was Vodafone, voted the UK's worst for the eighth consecutive year and being awarded only a single star for its customer service, tech support and the value it offers for money. The company was joined at the lower end of the table by EE and O2 . The survey of 6,135 Which? members asked respondents to rate 13 networks, in areas such as customer service, tech support available and value for money. Giffgaff came out on top with an overall customer satisfaction rating of 87%. In second place, was Utility Warehouse with an overall satisfaction score of 81% followed by Plusnet (80%), Tesco Mobile (79%) and Asda Mobile (77%). In 6th place was Sky Mobile with an overall rating of 76% followed by ID Mobile (70%), Three UK (69%), BT (65%) and Virgin Mobile (64%). Further down the table still, was O2, (62%), EE (56%) and at the very bottom, Vodafone, with an overall satisfaction score of just 51%. At the top of the table, giffgaff scored highly for value for money (95%) and 97% would recommend the service to their family and friends. http://www.djsresearch.co.uk/blog/article/Survey-reveals-UKs-best-and-worst-mobile-phone-providers-04368 http://www.djsresearch.co.uk/blog/article/Survey-reveals-UKs-best-and-worst-mobile-phone-providers-04368 Survey reveals best and worst broadband speeds of providers in UK Survey reveals UK's best and worst broadband speeds: A survey into how fast broadband speeds are in the UK has found Virgin Media on top with average download speeds of 71.5Mbps, while rival Sky is at the bottom of the table with an average speed of 17.1Mbps. http://www.djsresearch.co.uk/blog/article/Survey-reveals-best-and-worst-broadband-speeds-of-providers-in-UK-04342 http://www.djsresearch.co.uk/blog/article/Survey-reveals-best-and-worst-broadband-speeds-of-providers-in-UK-04342 Fear of poor broadband is stopping people moving to a rural location, survey finds Fear of poor broadband is stopping people moving to a rural location: A move to the countryside may be a wonderful idea if you're seeking a more peaceful way of life ' but the latest survey by price comparison and switching service, uSwitch.com suggests the fear of being cut off because of poor broadband is stopping people embracing the rural dream. http://www.djsresearch.co.uk/blog/article/Fear-of-poor-broadband-is-stopping-people-moving-to-a-rural-location-survey-finds-04279 http://www.djsresearch.co.uk/blog/article/Fear-of-poor-broadband-is-stopping-people-moving-to-a-rural-location-survey-finds-04279 Survey reveals cheapest and most expensive broadband around the globe Survey reveals cheapest and most expensive broadband around the globe: If you're wondering how your broadband deal compares with other countries around the globe, a new survey can shed some light. http://www.djsresearch.co.uk/blog/article/Survey-reveals-cheapest-and-most-expensive-broadband-around-the-globe-04278 http://www.djsresearch.co.uk/blog/article/Survey-reveals-cheapest-and-most-expensive-broadband-around-the-globe-04278 Best and Worst ISPs revealed in customer satisfaction poll Best and Worst ISPs revealed in customer satisfaction poll: The results are in from the latest Which? magazine poll looking at how satisfied broadband customers are with their internet service provider. The magazine surveyed over 7,000 broadband customers - with 71% having being with their provider for three years or more. It found that overall, 57% were unhappy with the service they received, with issues ranging from poor speeds to price hikes. When it came to individual companies, Zen Internet, which says its puts 'people before profits' was judged the best provider when it came to overall satisfaction with 86% of customers happy with the service overall. The independent provider was followed by Utility Warehouse (79%), Plusnet (73%) SSE (70%) and John Lewis completing the top five with 69%. At the bottom of the table were three of the biggest ISPs: Sky Broadband (47% satisfaction), TalkTalk (48%) and BT (49%) followed by Post Office in ninth place with 56%, EE (60%) and Vodafone (62%). The survey also looked at the increase in payment to ISPs when introductory offers expire, which can take the annual cost way beyond what customers had been paying initially. Ofcom has recently announced that by 2019, new rules will be introduced to notify customers when they are approaching the end of their minimum contract term so they can decide if they want to stay or make a switch. The survey found Virgin Media's prices increased on average for customers on its VIVID 100 deal by more than half (52%) after the introductory 12 months taking the cost from £24 per month to £47 ' a 74% increase. Sky Broadband came in second with a 42% increase, followed by Plusnet (40%), SSE (37%), EE (33%) and John Lewis Broadband (30%). With smaller cost increases were PostOffice (24%), BT (23%), TalkTalk (15%) and Zen Internet (9%). Top UK ISPs by Customer Satisfaction 1. Zen Internet 86% 2. Utility Warehouse 79% 3. Plusnet 73% 4. SSE 70% 5. John Lewis 69% 6. Vodafone 62% 7. EE 60% 8. Virgin Media 59% 9. Post Office 56% 10. BT 49% 11. TalkTalk 48% 12. Sky Broadband 47% http://www.djsresearch.co.uk/blog/article/Best-and-Worst-ISPs-revealed-in-customer-satisfaction-poll-04277 http://www.djsresearch.co.uk/blog/article/Best-and-Worst-ISPs-revealed-in-customer-satisfaction-poll-04277 Global broadband speed table shows UK slip to 35th place Global broadband speed table shows UK slip to 35th place: In the global broadband league tables, the UK dropped from 31st to 35th in the rankings. http://www.djsresearch.co.uk/blog/article/Global-broadband-speed-table-shows-UK-slip-to-35th-place-04205 http://www.djsresearch.co.uk/blog/article/Global-broadband-speed-table-shows-UK-slip-to-35th-place-04205 Small business owners use smartphones for most of their business needs, survey finds Small business owners use smartphones for most of their business needs. A new survey has revealed interesting insights into the way small business uses mobile technology in their day-to-day business activities. The research by Three polled 1,000 small business owners and revealed an increasing preference for mobile phones over other devices in the workplace. http://www.djsresearch.co.uk/blog/article/Small-business-owners-use-smartphones-for-most-of-their-business-needs-survey-finds-04203 http://www.djsresearch.co.uk/blog/article/Small-business-owners-use-smartphones-for-most-of-their-business-needs-survey-finds-04203 UK Customer Satisfaction Index: most telecoms providers fail to make top 50 UK Customer Satisfaction Index- most telecoms providers fail to make top 50: Telecoms companies have fared poorly in the recently published UK Customer Satisfaction Index, which looks at the state of customer satisfaction across a range of sectors across the UK. http://www.djsresearch.co.uk/blog/article/UK-Customer-Satisfaction-Index-most-telecoms-providers-fail-to-make-top-50-04204 http://www.djsresearch.co.uk/blog/article/UK-Customer-Satisfaction-Index-most-telecoms-providers-fail-to-make-top-50-04204 Estate agents should divulge broadband speed, home buyers say Estate agents should divulge broadband speed, home buyers say: A recent telecommunications survey by a broadband provider has revealed that 34 per cent of home movers would like to be made aware of what broadband speeds they would have access to at peak browsing times in a property. http://www.djsresearch.co.uk/blog/article/Estate-agents-should-divulge-broadband-speed-home-buyers-say-03588 http://www.djsresearch.co.uk/blog/article/Estate-agents-should-divulge-broadband-speed-home-buyers-say-03588 Survey finds smaller broadband providers give the best customer service Survey finds smaller broadband providers give the best customer service: A recent customer satisfaction survey has revealed that smaller broadband providers in the United Kingdom are being rated ahead of the big players in the industry for the quality of their customer service. http://www.djsresearch.co.uk/blog/article/Survey-finds-smaller-broadband-providers-give-the-best-customer-service-03421 http://www.djsresearch.co.uk/blog/article/Survey-finds-smaller-broadband-providers-give-the-best-customer-service-03421 BT survey finds UK workers met by business mobile issues BT survey finds UK workers met by business mobile phone issues: According to the findings of BT's mobile multiplier research, office workers in the United Kingdom are increasingly opting to work mobily; however, many professionals are encountering problems with their business mobile. http://www.djsresearch.co.uk/blog/article/BT-survey-finds-UK-workers-met-by-business-mobile-issues-03378 http://www.djsresearch.co.uk/blog/article/BT-survey-finds-UK-workers-met-by-business-mobile-issues-03378 UK broadband consumers want quicker upload speeds UK broadband consumers want quicker upload speeds: According to a recent survey, Brits are becoming more aware of upload speeds and thus are beginning to demand more from their internet service providers. http://www.djsresearch.co.uk/blog/article/UK-broadband-consumers-want-quicker-upload-speeds-03332 http://www.djsresearch.co.uk/blog/article/UK-broadband-consumers-want-quicker-upload-speeds-03332