Market Research RSS Feeds Research RSS FeedsTue, 20 Aug 2019 00:28:09 BST Water Matters Survey finds 'gulf' between customer satisfaction for services and fairness of charges Water Matters Survey finds 'gulf' between high customer satisfaction with services and satisfaction over billing: An annual survey conducted by DJS Research for the Consumer Council for Water (CCWater) has found what the consumer body describes as a 'gulf' between high customer satisfaction for services and poor satisfaction relating to fairness over charges. Support for renewable energy has reached a record high of 85%, reveals Government poll Support for renewable energy has reached a record high of 85%: An offical Government poll has revealed an increase in support for renewable energy. Eighty-five percent of respondents were in support of renewable energy according to the survey, an increase from 79% 12 months ago. The data was collected using face-to-face in-home interviews across 2,102 households. 8 out of 10 respondents in support of renewable energy, according to poll Eight in ten respondents in support of renewable energy: A poll of 2,000 people in the UK has found 80% are in support overall of renewable energy sources ' with the most popular form of clean energy being solar energy. Survey reveals smart meter problems faced by over half customers when switching energy suppliers Survey reveals smart meter problems faced by over half customers when switching energy suppliers: A survey by Which? has shed light on issues experienced by customers who have switched energy suppliers, with more than half reporting problems with smart meter compatibility. Energy company satisfaction ratings fall for second year running, reveals uSwitch poll Energy company satisfaction ratings fall for second year according to uSwitch poll: The annual satisfaction survey conducted by price comparison and switching service, uSwitch has found overall customer satisfaction has declined for the second year running from 74% to 72%. 'Big Six' beaten by small energy suppliers in latest Which? survey 'Big Six' beaten by small energy suppliers in latest Which? survey: The annual satisfaction survey by Which? has revealed smaller energy suppliers have performed better when it comes to customer satisfaction than the traditional 'Big Six'. 59% not in support of wet wipe ban, according to survey 59% not in support of a wet wipe ban: Back in May, the national media was a hive of opinion following a DEFRA pledge to reduce avoidable plastic waste - which included single-use disposable wipes often used for removing make-up, domestic cleaning or cleaning up babies after a nappy change. At the time, a UK spokesperson for DEFRA said: "As part of our 25-year environment plan, we have pledged to eliminate all avoidable plastic waste, and that includes single-use products like wet wipes." However, a survey by Lanes Group PLC has found 59% of respondents would not be in support of a ban on disposable wipes. It also found that 31% admitted to flushing wipes down the toilet ' a major contributing factor to the blockage issues costing water companies millions every year. Water UK report that blockages in UK sewers add £100m to water bills annually - and it says wet wipes are the main problem. Fatbergs When it comes to fatbergs - the giant obstructions in our sewerage systems formed when non-biodegradable products fuse with fats, oil and grease (FOG) - the survey found 93% of the 1000 respondents polled said the public needs more education. The survey also revealed that almost half of those questioned (47%) admit to disposing of FOG down the kitchen sink, this is despite three quarters (75%) saying they were 'quite aware' or 'very aware' of the dangers of pouring such substances down the drain. Of all the wipes used by people in the UK, the survey highlighted antibacterial cleaning wipes as the most frequently used, with 52% saying they formed part of their cleaning routine, followed by baby wipes (44%). Respondents were most in support of eliminating cleaning wipes and moistened wipes sold as an alternative to toilet paper, while just 15% said they would support the Government banning baby wipes. 'Flushable' wipes The BBC reported earlier this month that no wet wipes have so far passed water industry tests for disintegration - despite being marketed as 'flushable'. While water companies blame wet wipes for expensive blockages, companies who make 'flushable' wipes insist that their tests are adequate and it is the non-flushable variety wreaking havoc in sewers. Michelle Ringland, Head of Marketing at Lanes for Drains, said: 'Disposable wipes should never ever be flushed down the toilet, even if they say 'flushable' on the packaging. The vast majority of them do not biodegrade easily and are usually made from polyester, containing millions of microfibers that are impregnated with chemicals." Since writing this insight it has been revealed (January 2109) that all wipes passing stringent industry tests will be able to display a 'fine to flush' logo (drawn up by the water industry) on product packaging. Michael Roberts of Water UK said: "This is an important step in the battle against blockages. We've all seen the impact of fatbergs, and we want to see fewer of them." UK water infrastructure rates highly in global survey UK water infrastructure rates highly in global survey: The UK's water infrastructure has scored highly in the Global Index Survey, judged the second-best infrastructure sector in the UK and ranked higher than the global average. The survey, for Global Infrastructure Investor Association (GIIA) polled 20,000 from 29 countries and looks at 10 infrastructure sectors including road networks, airports and energy. The UK's water and sewerage system was rated as the second best area in the UK of all the sectors, with 65% judging it to be 'good' or 'very good'. Airports took the top spot scoring 67%. After water and sewerage were motorways and major roads (54%), digital infrastructure (52%), the local road network (42%) and energy generation (39%). Nuclear infrastructure was 7th in the table at 36% and rail infrastructure including track and station performing less strongly with just a third of people rating the sector very or fairly good. Over half (54%) agreed that the rail infrastructure was 'fairly' or 'very poor', along with new housing supply - also at 54% When it comes to a worldview, Britain's water and sewerage system ranked higher than the global average of 52% and also the G8 average (57%). It fell below that of Germany (ranked highest at 75%), Czech Republic (73%), Saudi Arabia (70%), Australia (68%), Sweden (68%), and France (66%) and on a par with Canada (65%) and Malaysia (65%). Chief executive of Water UK, Michael Roberts said: "It's no coincidence that our water and sewerage infrastructure is rated so highly, given that water companies have invested £150 billion on improvements to the industry since privatisation.' Other findings... The survey also found that 73% of Brits believe that further investment in infrastructure is vital to Britain's future economic growth, however, 57% believe not enough is being done to improve the UK's needs relating to infrastructure. Over a third (36%) feel the area where they live is not getting a fair share UK infrastructure investment. Survey reveals majority of Scottish people in support of renewable energy Survey reveals majority of Scottish people in support of renewable energy: The results of a poll for Scottish Renewables found that most Scottish people welcome the use and further development of renewable energy, with almost 8 in 10 in favour of supporting the next Scottish Government with any development plans. A third of UK businesses now producing their own electricity, survey reveals A third of UK businesses now producing their own electricity: Senior executives from a range of industries were polled in a survey conducted for The Economist, to gain an insight into their energy usage and strategies, and interest in self-generating. Energy debt in the UK up 24% since last year, according to survey Energy debt in the UK up 24% since last year: The cost of running and heating our homes has taken a hike in the last twelve months, with the number of UK households in debt to energy suppliers rising by 300,000, according to a new survey. The survey by uSwitch found 11% of the 2,032 polled owe an average of £134 to energy suppliers, which when looking at the bigger picture means three million consumers owe a collective amount of £400 million. Where in previous years, energy users may have expected to be in credit after the warmer months and a reduced need to use gas and electric, the survey revealed that the overall debt to energy firms has increased by £75million since last autumn. This is causing worry to 41% of those questioned, especially as over a third (36%) felt they actually used less energy this year over the summer than they previously have done. The figures show that the number of households in debt to suppliers has gone up by 12% since this time twelve months ago and 36% more than in 2016. This year, the headlines have been full of news about energy companies increasing their prices in response to costs at wholesale level. There have been 55 increases from 32 suppliers since January - which equates to adding on almost an additional £900 million to domestic bills annually. A spokesperson for uSwitch, Rik Smith said: "The soaring number of households in debt to their energy supplier is a clear indication of the pressure people are under just to make ends meet. 'Now is the time for consumers to take action, by making their homes more energy efficient or ensuring they don't pay any more than they need to for the energy they use.' Water quality in English rivers and lakes worse than in 2010, survey reveals Water quality in English rivers and lakes worse than in 2010: A European survey into the quality of water in European rivers and lakes has found England in the bottom half of the European table ' with freshwater quality having deteriorated since 2010. The findings are part of the European Environmental Agency's (EAA) State of our Waters research, which reviewed 130,000 rivers, lakes and estuaries throughout Europe over the past six years. It found that across Europe only 40% of surface water was deemed to have 'good' or 'high' ecological status or potential. The EAA's study found that overall there has been a marginal improvement in freshwater quality throughout Europe since the last samples were taken, however EU environment commissioner, Karmenu Vella said, 'much more has to be done' to get more surface and groundwater bodies up to a 'good rating'. The study found that across Europe around 40% of surface waters were deemed in good ecological health, while only 38% had a good status when it came to chemical readings. Forty-six percent failed to reach 'good' status and 16% had a status 'unknown'. Groundwaters were generally found to have the best status, with 74% achieving a good chemical and 89% achieving a good quantitative rating. Peter Kristensen, who put together the report told The Guardian: 'England is comparable to countries in central Europe with a high proportion of water bodies failing to reach good status. The situation is much better in Scotland, where only around 45% of sites failed [to meet minimum standards].' He also noted that factors such as population density, agricultural methods and the maintenance of bodies of water throughout Europe, contributed to the results. You can read the report here Almost one in two people in UK worry their water is contaminated, survey finds Almost one in two people in UK worry their water is contaminated: Britons are concerned about the quality of their tap water, according to a new survey, with almost one in five polled consuming over three single-use bottles of water a week as a result. The study carried out by water purification company, Bluewater, found that 49% of respondents surveyed in the UK were worried about contaminants in their water supply such as lead, plastic particles, bacteria and carcinogens. The survey of 1,200 members of the general public also found 47 percent buy bottled water or use filtration systems to manage their water consumption. Findings also reveal that 21% of respondents worry about bacteria in their water supply, while 16% have concerns over plastic particles. Other anxieties include the presence of lead or other harmful metals in drinking water, of which 12% felt was a worry, while 10% were concerned over pharmaceutical contaminants. Fifteen per cent (15%) of respondents also noted that they have (or know someone who has) had a water supply problem since 2016. The British Water Survey 2018: Northumbria Water rated top by suppliers The British Water Survey: Northumbria Water rated top by suppliers: North East water firm, Northumbria Water has been rated the number one water company by suppliers in The British Water Survey 2018. Survey reveals people in London are least likely to change energy suppliers Survey reveals people in London are least likely to change energy suppliers: A survey has shed light upon the areas of the UK most likely to change energy suppliers, with London dwellers least likely to make the switch at 44%. 12 million energy customers have not changed providers in 5 years Twelve million energy customers have not changed providers in five years: A report published by smart meter company, The Labrador, has revealed many UK households have not changed energy providers over the last five years and 18 million believe they are on the best deal. . The Energy Profile Report 2018 compiled and analysed data from the firm's 'Labrador Retriever' device, which revealed the number of people paying energy bills based on actual meter readings was just 12% over the last decade. And, according to Labrador, less than 15% of energy customers pay for their gas and electricity based on meter readings. The report also suggests that many people do not know the different offers energy companies have available for customers, with 5.5 million believing they offer the same, and almost 18 million thinking their tariff is the 'best deal'. It also revealed many users who are in rental properties (4 million), continue with the supplier set up by the landlord or a previous tenant when they move into a property. Uncertainty about energy bills According to the findings, 2.2 million people are unsure about whether their bills are calculated using actual or estimated meter readings and many do not know how much their electricity and gas is costing per month. Lack of knowledge surrounding bills could mean many households are paying more than they need to for their energy. In 2017, Ofgem said there were 13 million UK customers on "poor value standard variable rates", which could mean an additional £300 extra to pay in bills over the course of year. "Energy is one of the biggest household bills, but less than 20% of us switched provider last year," said Jane Lucy, founder and CEO of The Labrador. "The Energy industry has profited for years as a result and done nothing but cause confusion and generate misinformation which is making the situation worse. People need a transparent service they can trust, that is committed to work for them.' Support for renewable energy is at an all-time high in UK, reveals government survey Support for renewable energy is at an all-time high in UK:The number of people in favour of clean energy hit a record of 85% this month, according to a new government survey. The new figures show an increase in public support over the last three months, up from 79% in February. Middle age US consumers are most likely to turn to IoT devices to save money on energy bills Poll shows Republicans divided by energy policies Majority of US corporations aim to convert to renewable energy, survey finds