Case Study
Doncaster Link

Sectors: Health
Service(s): Data Processing and Analysis, Face-to-face, Interpretation and Reporting, Quantitative
Approach(es): Consumer, Customer Insight, Customer Profiling

The Challenge

The Carers Federation commissioned DJS Research to undertake a study to identify which GP surgery was used by a representative sample of respondents in and around the Doncaster area.

Objectives for the research centred around:

  • Ease of contacting the surgery
  • Ease of making an appointment with a GP at the surgery
  • Ease of securing an appointment with a desired GP a the surgery
  • Whether the surgery is able to offer an appointment within a 48hr period
  • Whether the respondent feels the surgery makes them aware of every available appointment

The Approach

Over 1,000 in street interviews were undertaken, each one lasting no more than 5 minutes

The Results

An actionable summary of the findings was provided to the Carers Federation along with detailed question by question commentary to back up respondent ratings


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