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DJS News
- In Praise Of Our Interviewers
Thu, 17th May 2012
Over the past year we at DJS have received a lot of very positive feedback concerning our ...... Read More - DJS Research Ltd Deliver "Quality from Start to Finish"
Wed, 9th May 2012
DJS Research Ltd have recently completed a market research project for the Forestry Commission Scotland. Tom Wallace, the Project ...... Read More - Turnover For DJS Research Ltd Reaches Almost Two Million Pounds - 300 Percent Growth Over Three Years
Fri, 27th Apr 2012
We have experienced yet another exceptional year of growth at DJS Research Ltd, with turnover now reaching £1.9 million ...... Read More - Attitudes Towards The 2012 Hosepipe Ban - Research Results Announced Next Week...
Fri, 13th Apr 2012
We are currently conducting our own piece of research to examine consumer attitudes towards the 2012 hosepipe ban. In ...... Read More - We're Moving To Larger Offices - Our New Contact Details
Wed, 11th Apr 2012
Due to the continuing growth of the company we will soon be moving to larger offices. We have sourced ...... Read More - Congratulations And Warm Welcomes At DJS Research...
Mon, 2nd Apr 2012
We would like to take this opportunity in welcoming two new starters at the company... Richard ...... Read More - One Of The Best Pieces Of Research I've Read...
Thu, 1st Mar 2012
We are continuing to build our business by offering quality research services and by attracting exceptionally high levels of ...... Read More - DJS Research Ltd Welcome Three New Researchers
Thu, 9th Feb 2012
We are pleased to welcome Charlotte Hamilton, Julie Rundall and Bethan Turner as the newest members of the research ...... Read More - Finance Manager Required
Tue, 24th Jan 2012
We are currently looking to recruit a Finance Manager to join DJS Research Ltd. Further details can be found ...... Read More - "Young Apprentice" At DJS Research Ltd
Tue, 24th Jan 2012
Following the conclusion of the hit BBC show, DJS Research Ltd is pleased to announce the arrival of its ...... Read More - We are currently interviewing at the moment for a number of positions...
Tue, 17th Jan 2012
For further information about our latest job vacancies, please visit: http://www.djsresearch.co.uk/careers If you are looking for a new ...... Read More - DJS Research Ltd Add Strength In Depth, Promote From Within
Wed, 21st Dec 2011
DJS Research Ltd is pleased to announce the arrival of Kathryn Hadfield, Junior Data ...... Read More - A Festive Thank You From DJS Research
Wed, 21st Dec 2011
At DJS Research Ltd we appreciate not only the people who make up our clientele or those who supply ...... Read More - DJS Deliver Donations to CLIC Sargent and Missing People
Wed, 21st Dec 2011
DJS Research would like to thank the numerous individuals, families and companies who donated so generously to our team ...... Read More - DJS Research Unveils New Year's Resolutions
Tue, 20th Dec 2011
Having shown sustained growth throughout the previous two to three years, DJS Research Ltd today unveiled ...... Read More - Strong Growth Predicted For DJS Research Ltd
Tue, 20th Dec 2011
With only a quarter of the financial year remaining, DJS Research Ltd is once again forecasting ...... Read More - DJS Research Helps Show That The NHS Can Save Over 150 Million Pounds Per Year
Thu, 8th Dec 2011
For the last 5 years we have created and developed a national piece of research that has highlighted the ...... Read More - Talented Researchers Required At DJS Research Ltd
Tue, 29th Nov 2011
We are currently looking for Senior Researchers and Graduates. To apply please use our application forms: http://www.djsresearch.co.uk/careers To ...... Read More - DJS Research Ltd Welcome Charlotte Sykes
Fri, 14th Oct 2011
DJS Research Ltd are pleased to welcome Charlotte Sykes as the newest member of the research team. Charlotte joins ...... Read More - Foreign Language Speakers Required
Wed, 28th Sep 2011
We are currently looking to recruit further staff to work within our in-house UK telephone unit. In particular, we ...... Read More - DJS Research Ltd Combine With Customer Faithful Ltd
Tue, 6th Sep 2011
DJS Research Ltd have recently completed a research project for Customer Faithful Ltd. Customer Faithful specialise in learning what ...... Read More - Another Happy Client For DJS Research Ltd: ERA
Wed, 24th Aug 2011
DJS Research Ltd have recently completed a research project for Expense Reduction Analysts. The project was a ...... Read More - DJS Research Announce MRBA Auction Winner
Tue, 23rd Aug 2011
DJS Research Ltd are strong supporters of the Market Research Benevolent Association (MRBA); the market research industry's independent, registered charity which ...... Read More - DJS Researchers Take On Tatton Triathlon For Charity
Wed, 17th Aug 2011
On Sunday September 11th 2011 three researchers from DJS Research Ltd will take part in the Tatton Park Triathlon. ...... Read More - Preparations for VoicED Moving Rapidly
Mon, 15th Aug 2011
VoicED will be the first online education research panel dedicated purely to market research – there will be no ...... Read More - DJS Research Ltd Welcome International Intern
Tue, 9th Aug 2011
In a continued demonstration of the company’s commitment to providing opportunities to young researchers, DJS Research Ltd have recently ...... Read More - DJS Research Ltd: A "Case Study" For High Growth
Thu, 28th Jul 2011
DJS Research Ltd is proud to announce that it has been selected as a case study by Coaching for High ...... Read More - Further Work Experience Opportunities At DJS Research Ltd
Tue, 26th Jul 2011
As a result of continued work experience successes with local students, DJS Research Ltd have accepted an application from ...... Read More - DJS Research Executives Aiming For Advanced Accreditation
Mon, 25th Jul 2011
Following a policy of continued investment in staff and resources, four researchers at DJS Research Ltd have recently begun the ...... Read More - Congratulations to Alex Noden: Trainee Research Executive
Fri, 22nd Jul 2011
Alex Noden graduated from the University of Lancaster with a degree in Psychology and, prior to starting at ...... Read More - Congratulations to Alex McCluckie: Research Executive
Fri, 22nd Jul 2011
Having spent 2 months with DJS Research Ltd on a work experience placement in late 2010, Alex McCluckie ...... Read More - Education Professionals VoicED Their Opinions; DJS Research Listened
Wed, 20th Jul 2011
In keeping with our aim to expand our online panel and community capabilities, DJS Research recently carried out research ...... Read More - Local Students Complete Work Experience With DJS Research
Wed, 20th Jul 2011
In a continued effort to give back to the local community, DJS Research recently offered work experience placements to ...... Read More - DJS Research 'Far Ahead In Terms of Quality and Professionalism'
Wed, 13th Jul 2011
Following a prolonged period of field work, DJS Research Ltd has recently delivered the results of a project carried ...... Read More - DJS Research Helping the Fight Against Adult Brain Cancer
Wed, 22nd Jun 2011
On May 30th 2011, an anonymous client of DJS Research completed the Bridgnorth Sponsored Walk in aid of the ...... Read More - DJS Research Ltd Offers Work Experience To Local High Schools
Fri, 17th Jun 2011
For a second straight year, DJS Research Ltd – a leading Market Research Agency, based in the High Peak ...... Read More - DJS Research Ltd Unveils Graduate Recruitment Scheme
Tue, 14th Jun 2011
In a demonstration of the agency's on-going commitment to forge a company based on exceptional staff at all levels, the DJS Research Graduate ...... Read More - DJS Research Ltd Completes Research Project To An Impossible Timetable
Thu, 9th Jun 2011
DJS Research Ltd has recently completed a research project for Consumer Focus, the statutory consumer champion for England, Wales, ...... Read More - DJS Research Ltd Are Looking for Researchers To Join The Company
Fri, 3rd Jun 2011
To help with the continued growth of our company, we are actively recruiting and looking for further experienced researchers ...... Read More - Turnover For DJS Research Ltd Reaches 1 And A Half Million Representing More Than 50% Growth
Tue, 17th May 2011
The company has yet again experienced an exceptional year of growth with turnover now reaching £1.5 million. This year ...... Read More - Congratulations To Sarah Smith And Maya Winter Who Are Now Research Managers
Tue, 10th May 2011
DJS Research Ltd is pleased to announce that Sarah Smith and Maya Winter have been promoted from ...... Read More - Another Testimonial From United Utilities
Fri, 6th May 2011
DJS Research Ltd has just completed another piece of research for United Utilities and once again they were really ...... Read More - Multi National Research Being Conducted At DJS Research Ltd
Wed, 4th May 2011
We are currently carrying out a research project across 10 countries including China, Brazil, India and Europe. Two of ...... Read More - DJS Research Ltd Completes 2000 Telephone Interviews For The Consumer Council For Water
Wed, 27th Apr 2011
In 2006 CCWater undertook an initial survey of consumer views on water and sewerage services. From 2007-2009 FDS International ...... Read More - Welcome To Four New Members of Staff
Thu, 14th Apr 2011
We would like to take this opportunity to welcome four new members of staff: Matt Bristow, Senior Research Executive, ...... Read More - DJS Currently Recruiting Further Staff
Thu, 10th Feb 2011
To help with the continued growth of our company, we are actively recruiting and looking for further researchers to ...... Read More - Approved Supplier Status Achieved Again
Wed, 17th Nov 2010
We have recently been involved in two large tender and procurement processes for Severn Trent Water and The British Council. ...... Read More - DJS Research Ltd Selected For High Growth Programme
Tue, 10th Aug 2010
We have recently been selected for a place on the 2010 East Midlands Coaching for High Growth programme. Coaching ...... Read More
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Needs Based Research
It has long been recognised that it costs less to retain existing customers than to attract new ones. It would seem to be obvious that if you fully understand what customers want from you, and are then able to provide it, you cannot lose – customers will be happy, buy more and be profitable.
In essence, effective customer relationship management ensures that the customer or service user feels that they are important, valued and that their needs are at the heart of your organisation. Through much of the customer satisfaction research that we have conducted, we have found the reality is often very different (as shown in the chart below).
Whilst in reality it is impossible to tailor your product and service for every single customer separately, it is vital that customers at least feel that they are important and that their needs are being met. We find that a successful customer satisfaction or customer needs project can help to re-address this balance and ensure that customers feel that their needs have been met.
To fully understand customer needs, we feel that there are 5 key stages (and we work with clients in all of these areas if needed):
- Get key process owners involved upfront.
- Ensure you know what is important to the customer before you measure customer needs.
- Ensure that data is actionable.
- Measure both tangible and intangible aspects of customer needs.
- Putting actions into place and measuring performance over time.
Ensuring that data is actionable is a very important step in the process. At DJS Research we do not have any off the shelf techniques that drive our methodological suggestions. However, broadly speaking there are a number of different approaches that we can use:
- Numerical Rating Scales
- Word Based Rating Scales
- Servqual
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