CATI Interviewing Team

CATI Interviewing Team

Lyn Allen | Operations Manager

As Operations Manager, Lyn plays a vital role in DJS Research; overseeing and organising projects within the CATI department, as well as conducting qualitative and quantitative research for some of our top clients across a range of sectors including utilities, government and healthcare.

Prior to DJS Research, Lyn holds over two decades of experience in market research after working for Harris Interactive since 1990. Since then, Lyn’s skills portfolio has continued to broaden and with her extensive knowledge in market research, she is able to support and direct her co-workers efficiently and deliver projects at a high-standard.

 

Michelle Flanagan | Assistant Operations Manager

CATI Interviewing Team Michelle Flanagan Trainee Operations Manager

Michelle started her career off in the education sector and currently holds the position of Trainee Operations Manager, working alongside Operations Manager, Lyn Allen - the linchpin of the department. 

Previously, Michelle worked as a Telephone Interviewer in 2013, and was soon promoted to Team Leader and later, Projects Team Leader.

Michelle is responsible for the majority of the goings-on in the CATI Telephone Unit and has helped renew and advance the current procedures and programs that are in use today.  

 

Megan Blackburn | Team LeaderCATI Interviewing Team Megan Blackburn Team Leader

Megan started out with DJS Research Ltd in 2014 as a Telephone Interviewer, but was quickly promoted to Quality Monitoring Executive.

Because of her organisation skills and the knowledge of consumer projects she gained as an interviewer, a new Team Leader role was created for Megan and she now successfully manages up to 30 interviewers.

Megan adds value to her team by monitoring calls and supporting both her own team and CATI management.

 

Andrea Heyes | Team Leader

CATI Interviewing Team Andrea Hayes Team Leader

Andrea joined DJS in October 2016 as a telephone interviewer. She started off working on short consumer projects and quickly moved over to more in depth, complex interviewing, due to her previous call centre/telephone experience. Andrea has interviewed for clients, such as Ofqual, Kingston, and Bargain Booze, to name a few.

Andrea has a wealth of experience on the telephones and customer service. She has worked for large companies, across many sectors including, finance (American Express and Lloyds), as well as successfully running three public houses, whilst bringing up a family.

All her working life, Andrea has worked in people-based industries. Our colleagues and management quickly noticed her ‘can do’ approach, which has led her on to assistant manager/manager positions - an obvious
choice for DJS to take Andrea on as Team Leader. 

© DJS Research 2017