Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

UCAS (August 2015)

"DJS impressed me with their expertise and enthusiasm from the moment their proposal landed on my desk. The focus groups were carried out to a tight timescale and the research answered all of our questions. The debrief was excellent - with actionable insights and clear recommendations. I couldn't ask for any more!"


Sixth Form College (August 2015)

"We were very impressed with DJS research from first contact all the way through to the end of our research project.  Their understanding, insight and enthusiasm was very helpful and we found at every stage communication was excellent and responsive.  The quality of the final report was superb with a high level of detail and analysis which gave us the evidence to refocus our marketing plan with confidence."


RM Results (July 2015)

"We've been very impressed by the service DJS provide. Obtaining reliable, timely, detailed information to support decision-making is vital to us, and DJS have consistently delivered that; and have been very easy to work with throughout the process. I look forward to continuing to work with the team on future projects and wouldn't hesitate to recommend them to anyone looking for a high quality, responsive and professional market research agency."


London Borough Council (June 2015)

"I found the service we received from DJS Research second to none. From the time of our initial contact to the submission of their final report I found them professional, enthusiastic and well informed. They responded quickly to queries and suggested creative solutions to challenges during the lifetime of the project. They handled a very sensitive project respectfully and with a mature and understanding approach. I would have no hesitation in recommending them to another organisation and engaging their services again."


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