Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Major UK Water Company (September 2015)

"The team at DJS were a pleasure to work with and the project ran exactly to plan, and provided great insight into a substantial piece of work we are doing to improve the Customer Experience. We'll be able to make some sound recommendations and business decisions based on the insight, ensuring we're prioritising and investing in initiatives that our customer value most. I would most definitely recommend them and look forward to working with them again in the future."


Sport England (September 2015)

"DJS helped us to explore a complex issue in a way that felt relatable to colleagues who don't 'live and breath' research. The team gave us a really helpful strategic steer, as well as great day-to-day project delivery. The resulting piece of work is attractive, accessible and valuable."


UCAS (August 2015)

"DJS impressed me with their expertise and enthusiasm from the moment their proposal landed on my desk. The focus groups were carried out to a tight timescale and the research answered all of our questions. The debrief was excellent - with actionable insights and clear recommendations. I couldn't ask for any more!"


Sixth Form College (August 2015)

"We were very impressed with DJS research from first contact all the way through to the end of our research project.  Their understanding, insight and enthusiasm was very helpful and we found at every stage communication was excellent and responsive.  The quality of the final report was superb with a high level of detail and analysis which gave us the evidence to refocus our marketing plan with confidence."


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