Michelle Flanagan

Asst. Operations Manager: CATI Services

Operations Team

Photo of Michelle Flanagan

After several years in a management position, whilst bringing up four children, Michelle wanted a change of direction and joined DJS Research as a Telephone Interviewer in October 2013. She then quickly worked her way up to Team Leader, Projects Team Leader, and then on to Trainee Operations Manager for CATI services.

Michelle has been a huge part of the day-to-day running of the Telephone Unit and has been involved in the implementation of new systems and technology; making her a valuable asset to the Operations team for CATI Services.

Beforehand, Michelle started her career working with Sixth Form students, supporting them in the classroom with both their academic and personal skills. Because of her commitment to her work in this area, a managerial position was created for Michelle and she successfully managed and trained a large group of teaching assistants, whilst gaining an NVQ Level 3 in Management and a City & Guilds Teaching Certificate.

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