CATI Interviewing Team

Michelle Flanagan | Assistant Operations Manager

CATI Interviewing Team Michelle Flanagan Trainee Operations Manager

Michelle started her career off in the education sector and currently holds the position of Assistant Operations Manager.

Previously, Michelle worked as a Telephone Interviewer in 2013, and was soon promoted to Team Leader and later, Projects Team Leader.

Michelle is responsible for the majority of the goings-on in the CATI Telephone Unit and has helped renew and advance the current procedures and programs that are in use today.  

 

 

Dan Everett | Team Leader

Dan has worked as a CATI Interviewer conducting high-quality customer feedback surveys for three different Market Research companies. He is also a Team Leader/CATI Supervisor with extensive experience in both roles – totalling 4 years and 6 years respectively.

His supervisory role involved the day to day running of a 32 booth CATI unit and he was responsible for managing multiple projects on a daily basis to ensure that completion was to scheduled deadlines and within budget. Dan also monitored and coached all interviewers to ensure call quality was to the highest standard and consistent across the whole unit, whilst ensuring that daily project targets were met.

 

 

Nathan Alsop | Team Leader

Nathan joined DJS Research in November 2017 as a Telephone Interviewer. After finishing his A levels he was unsure of which direction to go in just knowing that he wanted to work with people. 
 
He came along and quickly realised his passion for B2B interviewing and Market Research, making a very quick leap from short NPS interviews to in depth specialized interviews, often working alone and managing his own sample and completes. Nathan has a natural ability to communicate and relate across the whole company, this made him an obvious choice to move up and lead his own B2B team.
 
 
 
 

Jake Kerrison | Team Leader

Jake has been in a team leader/supervisory role since 2014.  He joined DJS Research in September 2018 as a Team Leader and has been fundamental in the training and quality monitoring of numerous members of our growing CATI team, bringing new initiatives with him from his previous roles.  Jake is quickly developing the skills to manage project targets and quotas to facilitate the smooth running of the department.
© DJS Research 2019