CATI Interviewing Team

Michelle Flanagan | Operations Manager

CATI Interviewing Team Michelle Flanagan Trainee Operations Manager

Michelle started her career off in the education sector and has worked hard to head up the CATI department taking on the role of Operations Manager for CATI Services. Previously, Michelle worked as a Telephone Interviewer in 2013, and was soon promoted to Team Leader and later, Projects Team Leader which makes her an obvious choice to head up the department.

Michelle is responsible for the majority of the goings-on in the CATI Telephone Unit and has helped renew and advance the current procedures and programs that are in use today.   

 

 

Nathan Alsop  | Team Leader

Nathan joined DJS Research in November 2017 as a Telephone Interviewer. After finishing his A levels he was unsure of which direction to move in, just knowing that he wanted to work with people.

He began working at DJS Research and quickly realised his passion for B2B interviewing and market research. He made a quick leap from short NPS interviews to in-depth specialized interviews, often working alone and managing his own sample and completes.

Nathan has a natural ability to communicate and relate across the whole company, which made him an obvious choice to move up and lead his own B2B team.

 

 

Dan Everett | Team Leader

Dan joined DJS Research back in 2017 as a Consumer Telephone Interviewer during an exciting time as DJS Research had just opened the Leeds office. Dan joined us from another market research agency where his main role was to team lead. Given his relationship with the Leeds team already and his previous experience, he was an obvious choice to move up and lead the Leeds team. He is now responsible for a large team of remote interviewers and is a driving force in helping them get up and running from home.

 

 

 

Mark Batty | Team Leader

Mark joined DJS Research as a Telephone Interviewer in October 2020. His passion, ability and commitment to the role soon saw him promoted to Team Leader where his natural ability at helping the whole team has flourished.

 

 

 

 

 

Neil Shaw | Team Leader

Neil has worked in Market Research since 1997, beginning in the role of Telephone Interviewer at Business and Market Research, and then progressing to Evening Manager for the Harris Interactive Telephone Unit (2003-2011), and latterly Peak Answers (2011-2020).

 

 

 

 

Quality and Compliance team:

 

Kerry Spain 

Kerry has five years of experience in market research. She started working for Watermelon Research in 2016, expecting it to be on just a short-term basis alongside raising a family, however, Kerry realised she thrived in a fast-paced call centre and has never looked back. Kerry soon moved up to the quality control department for a new challenge and in 2019 took on a role as a B2B team leader.

Kerry initially joined DJS as a Telephone Interviewer in February 2021 but soon moved over to the Quality and Compliance team.

Throughout the Coronavirus pandemic, Kerry took the opportunity to complete courses in mental health and autism and is currently studying medicine at A level. 

 

Amanda Brightman

Amanda started her career in banking as a manager in consumer services and fraud for a financial organisation until she had her family. Amanda then came to DJS Research as a Consumer Interviewer which she enjoyed a great deal, but when the Quality and Compliance Role was advertised at the company she felt ready to take her career in a new direction, and is welcoming the new challenge. 

 

 

James Walsh | CATI Recruitment 

James joined DJS Research in 2019 initially starting as an interviewer in CATI, operating on audience research projects for Prudential. He was quickly promoted to B2B interviewing and has worked on projects for clients such as:

  • IMI Precision Engineering, speaking to businesses across the UK, US and India regarding their service
  • RNIB, speaking to vulnerable adults and children in relation to vision impairment and issues surrounding this matter

He then joined Field and Recruitment where he managed recruitment and the planning of focus groups as well as supporting the development of our Opinion Exchange panel, including its digital marketing and recruitment. 

James is now heading up recruitment for the CATI team. 

© DJS Research 2021