CATI Interviewing Team

CATI Interviewing Team

Lyn Allen | Operations Manager

As Operations Manager, Lyn plays a vital role in DJS Research; overseeing and organising projects within the CATI department, as well as conducting qualitative and quantitative research for some of our top clients across a range of sectors including utilities, government and healthcare.

Prior to DJS Research, Lyn holds over two decades of experience in market research after working for Harris Interactive since 1990. Since then, Lyn’s skills portfolio has continued to broaden and with her extensive knowledge in market research, she is able to support and direct her co-workers efficiently and deliver projects at a high-standard.

 

Michelle Flanagan | Assistant Operations Manager

CATI Interviewing Team Michelle Flanagan Trainee Operations Manager

Michelle started her career off in the education sector and currently holds the position of Trainee Operations Manager, working alongside Operations Manager, Lyn Allen - the linchpin of the department. 

Previously, Michelle worked as a Telephone Interviewer in 2013, and was soon promoted to Team Leader and later, Projects Team Leader.

Michelle is responsible for the majority of the goings-on in the CATI Telephone Unit and has helped renew and advance the current procedures and programs that are in use today.  

 

Andrea Heyes | Team Leader

CATI Interviewing Team Andrea Hayes Team Leader

Andrea joined DJS in October 2016 as a telephone interviewer. She started off working on short consumer projects and quickly moved over to more in depth, complex interviewing, due to her previous call centre/telephone experience. Andrea has interviewed for clients, such as Ofqual, Kingston, and Bargain Booze, to name a few.

Andrea has a wealth of experience on the telephones and customer service. She has worked for large companies, across many sectors including, finance (American Express and Lloyds), as well as successfully running three public houses, whilst bringing up a family.

All her working life, Andrea has worked in people-based industries. Our colleagues and management quickly noticed her ‘can do’ approach, which has led her on to assistant manager/manager positions - an obvious
choice for DJS to take Andrea on as Team Leader. 

 

 

Dan Everett | Team Leader

Dan has worked as a CATI Interviewer conducting high quality customer feedback surveys for three different Market Research companies.He is also a Team Leader/CATI Supervisor with extensive experience in both roles – totalling 4 years and 6 years respectively.

His supervisory role involved the day to day running of a 32 booth CATI unit and he was responsible for managing multiple projects on a daily basis to ensure that completion was to scheduled deadlines and within budget. Dan also monitored and coached all interviewers to ensure call quality was to the highest standard and consistent across the whole unit, whilst ensuring that daily project targets were met.

© DJS Research 2018