DJS Research Ltd Combine With Customer Faithful Ltd

6th September 2011 15:45

DJS Research Ltd have recently completed a research project for Customer Faithful Ltd. Customer Faithful specialise in learning what customers want from an organisation and utilising that knowledge to increase loyalty. In keeping with our previous record in terms of client satisfaction, Rick Harris, Managing Director of Customer Faithful, stated he was very satisfied with the overall project and all but two of the twelve individual elements on which the project is assessed - with which he was satisfied.

When asked to comment on the project, which related to home delivery services for a major UK retailer, Mr Harris felt that:

“The project ran smoothly and to time, and everyone we spoke to, from Director level to trainee, made us feel that our work was important to them.”

Having stated that Customer Faithful Ltd would be very likely to use DJS Research again and that they would not hesitate to recommend the company, he went on to say:

“This was the first time we had used DJS, and the project ran smoothly, to time and budget. But what impressed us most was the sense that everyone we spoke to, from Director level to trainee, made us feel that our work was really important to them...that kind of experience is hard to find these days. A near perfect scorecard really – we have very little to offer in terms of constructive improvement.”

On hearing Mr Harris’ comments, Danny Sims, Managing Director of DJS Research Ltd, felt they held a special significance coming from a company like Customer Faithful:

“It’s great to hear comments like this from people who are also involved in the market research process. Customer Faithful know what a quality research project is because they deliver them themselves, so to hear comments such as this from Rick is very encouraging for us. We’re looking forward to working with the Customer Faithful team again in the future.”

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