Market Research

Telecommunications Market Research

Telecommunications market research by DJS Research.  Sharon Nichols, one of the Research Directors at DJS Research Ltd, has worked with a number of telecoms companies. These projects have involved interviewing both businesses and consumers within the UK and Europe. They have typically involved the measurement of customer satisfaction and new product development research, using both qualitative and quantitative techniques.  

Telecommunications clients that Sharon has worked with have included:

  • Orange
  • KPN Orange
  • Norweb Communications (Now Your Communications)
  • Kingston Communications
  • Daitan Labs


The projects were looking to understand what service expectations customers had, and measure performance against these on an ongoing basis. In some cases, results needed to be provided to the regulator and include both businesses and consumers.

Please see the case study below for more detail, or click here to see some of our research available in the public domain.

Please feel free to have a look at our telecommunications sector insights and research findings which can be found here: Telecommunications Research Findings or for automatic updates follow our Telecommunications Twitter account: @DJS_Telecoms

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