Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

University (August 2011)

"I work as a researcher at a British university and I was very pleased with the service and quality of work delivered by Gayle at DJS. They delivered exactly what we asked for. The service was extremely good from start to finish and I was particularly impressed with how flexible and approachable Gayle was throughout the project. I would definitely recommend them".

Huntsman (July 2011)

"DJS Research did some useful research work for Huntsman PU Insulation. They are very flexible, efficient and customer-friendly. Compared to research companies I have worked with before they are far ahead in terms of quality and professionalism. If I have a new research problem I would definitely approach them again".

Consumer Focus (June 2011)

"DJS Provided an innovative proposal with a good price. Worked really hard to deliver to an impossible timetable. Provided insight over and above what was asked for. They are a pleasure to work with. Knowledgeable, flexible, excellent value for money. We'll be adding them to our roster and now know that they compare well with the bigger agencies".


United Utilities (May 2011)

"DJS Research Ltd has a good understanding of my business area and the requirements for this research. They are friendly, professional and provide high quality analysis".


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