Motorists sceptical of repair costs, survey finds

About The Authors

11th May 2015 16:35 - Automotive

A survey has found that motorists are largely sceptical about the prices mechanics charge.Motorists sceptical of repair costs, survey finds

The survey - which questioned of 2,000 members of the public - discovered that 23 per cent feel stressed when visiting a mechanic and 25 per cent feel nervous about even stepping foot in a garage. The survey found that for 45 per cent of the respondents, the negative sentiment surrounding visiting a mechanic is due to being unaware of what a repair should cost on the average car.

Of the respondents 23 per cent of motorists in the United Kingdom said that they believe that quotes from mechanics are based on estimates and guesses, depending on how much time a repair would take.

Of those questioned, 1 in 3 said that they were not comfortable with questioning a quote off a mechanic, as they do not know enough about repairing and servicing cars.

Andrew Jarvis, Chief Executive Office and Co-Founder of ClickMechanic – who carried out the survey – said of the findings: "Most mechanics are reliable and trustworthy, but there are a minority of cowboys taking advantage of the fact that most consumers just don’t know how much their car repairs should cost. Consumers are paying a lot of money to keep their car on the road and in times of austerity there is an obligation on the mechanic to be honest about the average price of repairs and establish a level of trust."

Sign up for free insights from your sector…

Support Us...

We hope that you have found this article useful. This section is freely available for all to use. Please help support it by liking us or following us on our social media platforms:

Share this article...

For updated Automotive insights please follow us on @DJS_Automotive or use our RSS feed

Other Automotive Research Findings

Other Latest Market Research Insights

© DJS Research 2021