More than half charity leaders believe employees are under 'increased pressure' due to pandemic

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17th August 2021 10:05 - Voluntary

More than half charity leaders believe employees are under 'increased pressure' due to pandemic: A survey of charity leaders in the UK has revealed that 58% believe that the pandemic has meant increased pressures at work for their staff, with employees having to work longer hours and at more flexible times. More than a fifth cited ‘meeting demand for services' (22%) as one of their organisation's challenges due to Covid-19 (22%), with other challenges listed as 'a reduction in funding' (20%) and 'difficulties in fundraising' (15%).

The NFON UK survey of 250 senior leaders of UK charities sought to find out how the sector has been affected by, and has responded to the Covid-19 crisis, including organisational challenges, views on working remotely and concerns for the future.

Asked about the benefits of remote working for staff, 44% of respondents cited a positive environmental impact, while 40% said the mental wellbeing of staff was better. Other benefits included greater team spirit (39%) as well as reduced costs (38%) and fewer days taken off sick by employees (35%). Since the start of the pandemic, two-fifths of charity leaders (40%) said their organisation has increased its levels of remote working. As staff begin to return to offices across the UK, however, just over a fifth of survey participants said they prefer to work in an office setting.

The research also revealed that the pandemic has accelerated the digital transformation of many charities, with 90% also planning to increase investment in communication technology in the coming year. More than two-fifths (43%) said that the pandemic has increased their need digital transformation, while 71% said they want to “drive new efficiencies through the way they are managed and raise funds”.

Myles Leach, Managing Director of NFON UK, said:

“There is huge scope for charities to invest and deploy new communications technologies in order to enhance their service delivery and conserve costs – the key is knowing where to start and what technologies will provide the quickest return-on-investment.”



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