44% university students 'satisfied' with delivery of support services throughout COVID-19 lockdown, reveals survey

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30th June 2020 13:38 - Education

44% university students 'satisfied' with delivery of support services throughout COVID-19 lockdown: A survey of students has found that fewer than half are satisfied with the delivery of support services such as mental health support and careers support during national lockdown due to COVID-19. 

The survey of 1,013 students by the Higher Education Policy Institute (Hepi) and YouthSight also found that just over two-fifths (42%) are satisfied with the online learning on offer from their university - a fall from 49% in March.  

Fewer than half the higher education students polled (43%) said they had been in receipt of clear communication outlining what the outlook is for their course in the coming academic year. Just a fifth (19%) of students said that COVID-19 communications have been ‘very clear’, a significant drop from almost a third (31%) who answered the same back in March. 

The survey, which was conducted in June 2020 also revealed that seven out of ten students (71%) are expecting some of their course to be delivered using social distancing measures or through online lectures in the coming academic year, however less than a fifth (18%) think that all learning will be remote/online. Only a quarter of students polled said they believe there will be limitations on their course next year due to COVID-19, or that they will face delays with the start of term.

Almost two-thirds (63%), reported feeling satisfied with how their institution has handled the outstanding assessments due from them since the onset of lockdown.

Rachel Hewitt, director of policy and advocacy at Hepi, said:

"In order to improve students’ perceptions, it is important that universities use this time to learn from students what works in terms of online learning, to develop the model available for the next academic year.”



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