NHS Survey Finds Room For Improvement in Level of Hospital Care Patients Receive

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17th April 2013 15:54 - Health


The NHS’s annual survey of hospital patients has revealed that while care levels have improved compared to last year, there is still a great deal of room for improvement.

Over 64,500 patients who had spent at least one night in hospital took part in the major nationwide survey, which covered a range of aspects related to their satisfaction levels with the care they received.

Campaigners for improvement were disappointed in many of the findings - a quarter of patients (one in four) reported that doctors talk over them as if they’re not there, while a third of respondents said they don't always understand what they are being told by medical practitioners and a fifth claimed they didn't necessarily trust the doctor treating them.

In addition, one in ten surveyants said there weren’t enough nurses on hand, one in five complained they were not always treated with dignity and 5% rated their overall experience of care as poor.

Other less than positive findings were that almost one in ten patients were put in a mixed-sex ward when they were first admitted and 14% were made to share bathrooms or toilets with the opposite sex. Furthermore, 13% rated the hospital food as poor and 21% claimed they weren’t always offered enough choice of meals.

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