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December 2025 - Health

Seven in ten adults that tried to contact their GP in the last 28 days described their overall experience as ‘good’, research shows: A recent NHS survey found that 73% of adults who tried to contact their GP in the last 28 days described their experience as ‘good’, with those who were in contact to discuss a prescription, rather than any other matter, being more likely to describe their overall experience as ‘good’ (77.8%).

The research for the 14th wave of the Health Insight Survey (HIS), which is commissioned by NHS England and conducted by the Office for National Statistics (ONS), was collected from 22 July to 13 August 2025. The survey is designed to offer patients the opportunity to give regular feedback about their experiences of the NHS.

Booking a ‘routine or non-urgent appointment’ and calling to ‘get a prescription’ were the two most common reasons for contacting a GP (37.6% and 27.5% respectively). Nearly a fifth (17.2%) of those in contact were booking an appointment for an urgent healthcare need, with over half of them (53.8%) able to get an appointment on the same day, 9.7% for the day after their request and 18.6% for later than the day after their request.

In Wave 14, 16.1% of adults reported being on an NHS hospital waiting list. Just over two in five (43.6%) of those on the list reported their overall waiting experience as ‘poor’. Recommendations to improve the waiting list from those whose experiences were ‘poor’ consisted of cutting waiting times (73.0%), more regular updates (64.6%) and the confirmation of places on the list (50.9%). 

NHS community health services have provided a ‘good’ experience to over four fifths (84%) of those who had an appointment in the last 28 days. District or community nursing services and rehabilitation services scored the highest percentage of adults describing their experience as ‘good’ (92.1% and 91.1% respectively). 

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