Only 10 percent of UK local councils score 4-star rating for their websites, survey reveals

About The Authors

28th June 2018 15:40 - Local Government

Only 10% of UK local councils score 4-star rating for their websites: The websites of UK councils have been put to the test by a team of reviewers and only 42 out of 414 local authorities were awarded 4-star status by testers. 
 
The annual SOCITM Better Connected survey reviews local government websites for their usability (how easily users can find information and navigate aroundOnly 10% of UK local councils score 4-star rating for their websites, survey reveals the site), as well as how accessible they are for disabled users. 
 
In the 2017-18 survey (conducted by Better Connected professional reviewers), 10% of councils were awarded a four-star ('very good') rating -- up from 9% last year.
 
This compares to 46% given a 3-star 'good' rating, the same as 16/17.
 
There were fewer 2-star ratings (31%) in 17/18 than the previous year (35%), however, the survey revealed one-star ratings were up - from 11% in 16/17 to 13% in 17/18.
 
Key findings
 
These latest survey findings show that in 17/18, more councils (94%) offer a responsive or mobile site – so can be used effectively by local people using a smartphone. This is up from 89% in 16/17 and up from 57% in 2015. 
 
When it came to testing accessibility for disabled users 62% of websites passed the BetterConnected test  - which includes all sites given a 4-star rating.
 
Performance testing of websites 
 
Websites were also tested for how well they performed when users were trying to carry out particular ‘tasks’ such as reporting a broken streetlight, finding out about their local bin collection or local development plans. They were also tested on how easy the site is to navigate, on search and A-Z facilities. and how accessible it is for people with disabilities. 
 
Seventy per cent of websites were awarded 3 or 4 star status for how easily they could find out about roadworks, while just over half (53%) had a good or very good rating for being able to find out about childcare. 
 
When it came to accessing information about parking, only 32% were given a 3-4 star rating, and when it came to being able to sign up for e-resources via the council website, only 39% were 3 or 4 star. 
 
The number of UK local authority websites achieving 3-4 star rating for service area tasks: 
 
  

Service area

Tasks 2017-18

Awarded 3 & 4     stars

Highways

Find out about roadworks

70%

 

Report streetlight failure

63%

Waste & Recycling

Take rubbish to tip

63%

 

Find out about putting rubbish out for collection

60%

Social Care

Find childcare (m)

53%

Planning

Find out about local development plans

48%

Waste & Recycling

Order garden waste collection OR extra bin

47%

Social Care

Find services to help elderly relative stay in their own home

41%

Council & democracy

Find out about councillor

39%

Libraries

Sign up for e-resources

39%

Business

Apply for landlord licence

36%

Parking

Find out about parking (m)

32%

Sign up for free insights from your sector…

Antispam code: 3822

Support Us..

We hope that you have found this article useful. This section is freely available for all to use. Please help support it by liking us or following us on our social media platforms:

Share this article..

For updated Local Government insights please follow us on @DJS_LocalGov or use our RSS feed

Other Local Government Research Findings

Other Latest Market Research Insights

© DJS Research 2018