More fixed-fee legal services emerging, survey finds

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8th August 2016 12:57 - Professional Services

More people using fixed-fee legal services, survey finds: A recent professional services survey by YouGov has revealed that approximately 50 per cent of consumer legal services are being provided on a fixed-fee basis. Further to this, the findings revealed that consumers are not being provided with enough information to choose the right solicitor.More fixed-fee legal services emerging, survey finds

The survey findings also found that consumers have begun to shop around more for their legal services, at a rate of 25 per cent.

When searching for a legal service provider, it was found that the most important factor to consider when choosing a legal provider was their reputation. Other factors the respondent said they take into consideration were: price, specialism, convenience and speed of delivery.

In comparison with the findings of the same survey conducted in 2011, it can be seen that approximately 38 per cent of transactions were done on a fixed fee, compared with an increased figure of 48 per cent in 2017. Only 7 per cent of consumers were found to pay on an hourly rate. However, Recent Legal Services Board discovered that just 17 per cent of legal service providers publish their prices.

Just 5 per cent were charged on a percentage-based fee and 11 per cent were charged on a variety of charging methods.

Of the respondents, 17 per cent said that their legal services were free. It was also suggested that these free services were used most frequently by black and minority ethnic groups, as opposed to those from a white background. The survey found that free services were often used by young people.

Over the years that the survey has been running, it can be seen that the levels of trust in lawyers has decreased, from 47 per cent to 42 per cent. This now puts them on the same level as shop assistants, accountants and ordinary people. However, it was found that those who had previously used a lawyer were more likely to trust them than those who had not.

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