Research Shows Staff Morale Is Low But Team Effectiveness High

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5th November 2012 17:40 - Professional Services


Recent research by the Care Quality Commission has shown that staff morale is not considered to be good, a leaked report shows.

Less than a fifth think changes are effectively implemented, with a minimal 16% answering that they thought staff morale was good. This has decreased slightly on the previous survey in 2010, where just less than one fifth (18%) answered the same. Other areas do seem to be showing improvement.

The most recent results found 31% of respondents felt the “reasons behind organisational change are clearly communicated”, which is up on the 2010 result of 22%. Almost a quarter said that communication between different parts of the regulator were effective, a 7% rise from 2010.

42% of staff would recommend the CQC as an employer, a 17% increase on the 2010 result of exactly one quarter. The average result was 51% of staff recommending their organisation (including a 2011 NHS staff survey).

Staff seemed pleased with their own teams’ performances, with four –fifths (82%) saying they felt their teams worked together to produce “effective outcomes”.

80% of the CQC’s estimated 2,000 strong employee base took part in the confidential online survey, which was carried out between June 13th 2012 and July 4th 2012. 

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