Global Market Research

Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Charitable Trust (February 2017)

"I commissioned DJS Research to undertake a series of telephone interviews with stakeholders and was impressed by their astute interpretation of the brief and their recruitment of participants. The team produced a high quality report that has been very useful in our strategy development process. James and Emma were great to work with and very responsive to our needs. The project was good value for money and I would have no hesitation in recommending DJS Research."


Ageas (January 2017)

"Trying to find the right research agency to help with your needs is always challenging; however, after talking to Elliot at DJS Research they were able to provide the right data at the right price. There was always contact throughout the process, which kept me up to date with the progress and any issues were clearly communicated with honesty. Thank you DJS!"


Futures Coaching (November 2016)

"DJS are research experts with customer facing appeal."


Leisure & Tourism (August 2016)

"DJS were there to help when I had an extremely short deadline to turn around some research for the business. They were very enthusiastic and supportive and provided a great debrief at the end of it. I'd definitely use them again!"


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