Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Saint-Gobain (March 2017)

"After the project briefing, Charlotte of DJS took ownership of the project and handling the process from start to conclusion in a very professional manner."

Severn Trent Water (March 2017)

"It’s been an absolute pleasure working with you both (Alex McCluckie and Ali Sims) on this project. You clearly understood our (lengthy!) brief, you have an in depth understanding of our industry and gave us the insight and actionable recommendations we need. Thank you!"

The Honest Brand Ltd (February 2017)

"We were very impressed with DJS. They responded to our unique survey request, charged a fair fee, kept us informed throughout the process and were professional and knowledgeable on the style of survey questions. We would definitely use them again."

Charitable Trust (February 2017)

"I commissioned DJS Research to undertake a series of telephone interviews with stakeholders and was impressed by their astute interpretation of the brief and their recruitment of participants. The team produced a high quality report that has been very useful in our strategy development process. James and Emma were great to work with and very responsive to our needs. The project was good value for money and I would have no hesitation in recommending DJS Research."

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