Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.

Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Suttons International (December 2018)

"From start to finish DJS were prompt, pro-active and professional. The team provided a great level of enthusiasm in the project and really looked to understand how we could get the most out of the research we have approached them for. Everything was taken on board, and tweaks were made along the way to ensure the best result were obtained. The final outcome and de-brief provided again exceeded our expectations - it was clear, concise and thorough. The data collected and the insights presented now provide an invaluable resource for Suttons to act upon to improve the service and performance we provide to our customers. Thank you - David, Kelly, Morag & the rest of the team! "

ElectraLink Ltd (November 2018)

"A true partner for the journey through running a survey. Always at hand to combat any arising issues whilst generating a warm and safe environment that can only come from the experience of "we have been here before". A remarkably professional service that is provided with an understanding disposition".

Agilysis (September 2018)

"DJS were able to turn around some work in a very short timescale for us. Their communication and reporting was excellent, and we are thoroughly pleased with the service which we have had."

Youth Charity (August 2018)

"DJS Research provided an excellent service, with great insights, and were very responsive, flexible and reliable. We would highly recommend them to other charities looking to understand their impact."

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