Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.



Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Annonymous (August 2021)

"DJS research provide excellent service, great communication and highly quality deliverables in terms of research analysis."

Annonymous (September 2021)

"Christian and Elliot were nothing but helpful throughout the whole process. We were kept up to date throughout and both were always wiling to explain things/talk through options/reassure the client.  The team were knowledgeable, professional and responsive."

Wellcome Collection (August 2021)

"I would absolutely recommend working with Steph, if you have a design project that would benefit from a designer who is great with infographics, interpreting guidelines quickly, meeting a brief, working collaboratively and pulling out all the stops to deliver on time."

Talking Rain (May 2021)

"DJS has played an instrumental role in our product launch. Our team did a CLT before Covid, which concluded that product reformulation was necessary. However, a CLT to validate reformulation was no longer viable, due to restrictions. There were a few partners that insisted on a CLT at a much higher cost - but DJS suggested IHUT instead with a backup analysis plan, to calibrate the data so that it was comparable to the results for the original formulation. Their expertise and creative problem-solving skills have helped our product launch tremendously. I am so appreciative of the team at DJS!"

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