Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.



Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Loop (September 2020)

"Working with Elliot at DJS was a clear and easy process. He guided us through our first major piece of market research in a collaborative and consultative way. DJS were able to take what we had initially developed as a set of questions and apply sound research methodology and further build out our question set to add value to the process. This required minimal effort on our part beyond checking over the proposed survey, making the whole process easy. The insights we received has given us a much clearer understanding of our market and challenged some of our assumptions. This will form a pivotal part of our brand strategy moving forward."

Syndicate led by University of Leeds (May 2020)

"I first contacted Elliot about this project and I was provided with a high level of professionalism and flexibility in response to our brief. Elliot provided a proposal very quickly, and also accommodated an ambitious change in timelines. Elliot and Christian have been great at getting the questionnaire to a stage where we felt it met our brief, and they have also been very good at coordinating feedback with the other participating universities. Communication throughout the project was excellent and I felt reassured that everything was going to plan. The reporting deadline was met which was crucial to my internal stakeholders."

Ed-Tech Company (April 2020)

"We shortlisted three providers to carry out this research and chose DJS as they took the time to understand our needs & therefore understood what we were trying to achieve. Their communication throughout the process was really strong and they took a consultative approach that really helped us get the most out of this piece of work. Once we received the report we instantly got value from it as it helped us make product decisions and validate projects that would add value. It's been a pleasure to work with you guys, we wouldn't hesitate to work with you again."

Kent County Council (March 2020)

"DJS have been a pleasure to work with over the last 5 years. No issue was ever too much to overcome and the team were always professional and friendly. Timescales were always met and they were always flexible when we needed them to be. Reporting was always easy to follow, detailed, well-presented and any amends required to reports were completed quickly and without fuss. Even though we only met the team face to face once, our client/ contractor relationship was always strong and successful."

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