Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Chemist+Druggist (July 2018)

"C+D has worked with DJS Research several times in the past and will continue to use DJS as our research provider. We receive invaluable research from them. Not only are the team professional and friendly, they also take a brief extremely easily and manage to get to the crux of the work that needs doing quickly and efficiently. C+D has made business-changing decisions off the back of the research and recommendations we've conducted with DJS - most notably converting to a digital-only model when we closed down our magazine; a bold but extremely successful decision backed up with insights. We would definitely recommend DJS Research to anyone looking to learn more about their user base or to test a concept. They can advise the best way to do this (without giving away too much to your customers!) and advise on sample sets. I can't wait for our next project!"


Confero Marketing Limited (July 2018)

"Excellent service provided by DJS Research throughout our high profile Client research into media effectiveness of fashion store advertising and product sampling campaign".


The National Archives (May 2018)

Elliot really understood our objectives and what we wanted to understand and achieve from the research and designed a project which met all of our needs. The final report was visually very impactful and well-presented and was really well received by internal stakeholders. DJS provided an excellent service from start to finish. They understood the brief and objectives perfectly and the final report was excellent.”


Solvo Vir (April 2018)

"Elliot was a star and showed real commitment and integrity. He clearly did a lot of background research himself to understand our business and get to the root of the issues that we face. DJS quickly understood the issues that we faced as a business and what the best research solutions would be to provide us with solutions. I would highly recommend them."


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