Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Kaelo Ltd (December 2020)

"DJS Research quickly understood our quite specific research needs, came up with a cost effective and robust proposal to recruit a very specific audience, and then conducted 20 mini depth interviews during Covid-19, that provided invaluable insight into our potential customers values, purchase process, considerations, concerns and priorities. I was particularly impressed with Elliot and Rebecca who acted as account managers, moderators and analysed and presented back all the findings. I would definitely use DJS Research again and would recommend them to any others."

KCOM (October 2020)

"DJS Research, and particularly Rebecca Harris, Rachel Waddington and Claire Williams, have been outstanding in all respects and I cannot thank them enough for the fantastic work and support throughout the project. I have been so grateful for their understanding, support and quick turnaround of additional requests and I have felt immensely proud having them by our side as our partner in this project. Myself and senior stakeholders at KCOM have been really impressed by Rebecca and Rachel’s ability to calmly receive challenge by our chief executive and they have done an amazing job at articulating the insight in such an engaging way."

Loop (September 2020)

"Working with Elliot at DJS was a clear and easy process. He guided us through our first major piece of market research in a collaborative and consultative way. DJS were able to take what we had initially developed as a set of questions and apply sound research methodology and further build out our question set to add value to the process. This required minimal effort on our part beyond checking over the proposed survey, making the whole process easy. The insights we received has given us a much clearer understanding of our market and challenged some of our assumptions. This will form a pivotal part of our brand strategy moving forward."

Syndicate led by University of Leeds (May 2020)

"I first contacted Elliot about this project and I was provided with a high level of professionalism and flexibility in response to our brief. Elliot provided a proposal very quickly, and also accommodated an ambitious change in timelines. Elliot and Christian have been great at getting the questionnaire to a stage where we felt it met our brief, and they have also been very good at coordinating feedback with the other participating universities. Communication throughout the project was excellent and I felt reassured that everything was going to plan. The reporting deadline was met which was crucial to my internal stakeholders."

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