Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Utilities company (March 2018)

"The team at DJS did a great job of responding to ever-changing demands on the challenging project we delivered together. They provided exemplar client care and delivered high quality outputs."

Consumer Credit Association (February 2018)

"We used DJS Research to commission a survey of our members. They worked incredibly hard to get to know the reasons we wanted the survey and how to formulate the questions. The data provided was excellent and in a format that was easy to present to the rest of the National Executive. We would absolutely recommend DJS Research to anyone else".

Nutritional food brand (January 2018)

"It has been a pleasure working with DJS on this project. Working under an exceptionally tight time frame, the team were extremely accomodating and helpful throughout the entire process. The quality of recruitment was very strong and the group facilitators were excellent. I would definitely work with DJS again, and indeed highly recommend them."

On Agency (November 2017)

"DJS Research provided me with top quality candidates for our focus group research and delivered them by a tight deadline. Communication was always prompt and I was kept informed of changes and cancellations at all stages of the project and everyone I spoke to at their office was incredibly professional and approachable. I would highly recommend DJS Research and would happily use them again, and again."

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