Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Ed-Tech Company (April 2020)

"We shortlisted three providers to carry out this research and chose DJS as they took the time to understand our needs & therefore understood what we were trying to achieve. Their communication throughout the process was really strong and they took a consultative approach that really helped us get the most out of this piece of work. Once we received the report we instantly got value from it as it helped us make product decisions and validate projects that would add value. It's been a pleasure to work with you guys, we wouldn't hesitate to work with you again."

Kent County Council (March 2020)

"DJS have been a pleasure to work with over the last 5 years. No issue was ever too much to overcome and the team were always professional and friendly. Timescales were always met and they were always flexible when we needed them to be. Reporting was always easy to follow, detailed, well-presented and any amends required to reports were completed quickly and without fuss. Even though we only met the team face to face once, our client/ contractor relationship was always strong and successful."

Horniman Museum and Gardens (January 2020)

"It was fantastic working with DJS on a bespoke audience segmentation. They took time and care to understand our needs, were full of advice and ideas, consistently went above and beyond in delivering updates and insight, and ultimately produced a clear and comprehensive analysis which can be applied across the organisation."

Anonymous (January 2020)

"We have been working with DJS for 18 months on our customer satisfaction tracker and they have consistently delivered quality customer feedback. They are approachable, professional and extremely knowledgeable. We appreciate their experience and expertise so much so that we enlisted their help on additional research projects last year."

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