Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Severn Trent (April 2019)

"This was a VERY difficult project. Difficult topic, difficult timescales. But DJS Research pulled out all the stops to get a great result. We really do appreciate all your hard work - and the excellent insight delivered."

TeleWare (February 2019)

"The team at DJS have been exceptional. From providing a clear, simple proposal that met the brief through to planning and executing the project with exceptional professionalism, to a final report that left no stone unturned, I am delighted with the project that has been delivered. Thank you!"

Agilysis (February 2019)

"I have worked with DJS on two projects, both of which had very specific requirements. We needed to match quotas of respondents from the public with members of a particular organisation, matching age, gender and other characteristics. Both projects were a challenge but DJS were helpful throughout – from specification design and ensuring the right approach through to finding ways to achieve the sample sizes we required. The team are friendly, approachable and keen to help and I have full confidence in their knowledge and ability to deliver. I hope to work with them again in the future."

Anonymous (January 2019)

"The team at DJS understood and adopted our research proposal with ease. The team worked efficiently and proactively to deliver some meaningful results for us. We would definitely work with them in the future for any research need!"

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