Global Market Research

Customer Satisfaction Survey & Testimonials

DJS Research MRS One to Watch

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Amberjack (October 2013)

“DJS were our preferred research partner based on their superb industry reputation and their can-do attitude in support of our bespoke project requirements and time frames. We required 220,000+ recruitment applications to be cleansed, aggregated and analysed to provide clear and concise outputs. The service was exceptional, offering complete flexibility and guidance throughout the project. This has resulted in the aggregation of valuable data, which is now easy to interpret and provide commentary on. We look forward to working with DJS again as our retained and highly valued research partner.”


United Utilities (August 2013)

"We were able to gain valuable customer feedback to our business challenge with a very prompt turn-around from brief to delivery. The customer focus group study was provided to brief, on time & under budget and with very commendable professionalism. I very much appreciate the work that Ali and team have provided to us, and have no hesitation in stating that I looking to working together some time soon."


Healthcare (International Focus Groups) June 2013

"Thank you to the team for working with our hectic schedules here and also pushing to do a debrief session at the end. It was very helpful to have all team members on the phone reviewing the findings together. Charlotte was extremely approachable and flexible in last minute changes to guides as well as recommendations for how to have a smoothly running group. Thank you for all of your help!"


Young Epilepsy (May 2013)

''Having never used a market research company before we have been really pleased with the way that DJS have guided us through the process and worked with us to ensure that we achieved our objectives. They completed depths & an audit interview along with a national survey, representing both us and our funders in an extremely professional way.''


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