Survey Uncovers Unfair Online Delivery Practises to People in Rural Scotland

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22nd June 2012 13:13 - Retail

A Citizens Advice Scotland survey has revealed that people in rural Scotland are being given the short end of the stick compared to the rest of the nation when it comes to online delivery this Christmas.

Not only are Scots in rural areas being charged 'rip-off' prices for delivery when they buy goods online, they are often refused delivery altogether because their location is classed as 'remote’.

Affected locations included those living in the Highland Council area, Orkney, the Western Isles, Argyll, Bute, Moray, Aberdeenshire and Fife.

Survey campaign co-ordinator Angela Murphy commented: ''We've been taken aback by the scale of the response, and the level of anger expressed by Scottish consumers. It's without doubt the biggest response we've ever had to a survey of this kind... With families watching every penny at the moment these excessive costs are a major burden for many people.”

She added: ''But it's not just about the money. This survey reveals that rural people feel exploited, and frankly discriminated against... We will be reporting this evidence to the Office of Fair Trading, and to Trading Standards, as well as to both the UK and Scottish governments. We are also writing to the companies named by respondents, to ask them to change their policies in the light of this evidence. We will be naming the companies and publishing more detail of that in the new year.”

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