Utilities Market Research Insights And Findings

Utilities Market Research

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Below you will find our latest utilities market research insights articles, which contain recent research findings from across the sector. These findings have been collated from research conducted in the UK, across Europe and internationally. Please note that the research projects contained in these articles may or may not have been conducted by DJS Research Ltd. Simply click on "Read More" to read the full article.
 
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Fewer people struggling to pay their energy bills, new data reveals

July 2025

Fewer people struggling to pay their energy bills, new data reveals: New data from OFGEM has revealed that the number of people having trouble paying for their energy bills has decreased by 5% year on year – a trend attributed largely to improvements… Read more...

Traditional energy providers fare poorly on new Which? ‘Best Energy Suppliers 2025’ report

July 2025

Traditional energy providers fare poorly on new Which? ‘Best Energy Suppliers 2025’ report: British Gas and Scottish Power are amongst the lowest scoring providers in a new report by independent consumer body Which? which highlights the best and… Read more...

Utilities sector falls short in customer service rankings according to a recent report.

July 2025

Utilities sector falls short in customer service rankings, according to a recent report: A recent study has revealed that the utilities sector is falling behind other key industries when it comes to customer service, despite having the highest number of communication… Read more...

Water companies struggle to rebuild public trust, according to latest research

June 2025

Water companies struggle to rebuild public trust, according to latest research: The Water Matters 2025 report reveals a concerning picture of consumer sentiment towards water companies in England and Wales, with trust and satisfaction levels nearly at, or… Read more...

81% of UK domestic energy customers are happy with their energy supplier, according to latest research

June 2025

81% of UK domestic energy customers are happy with their energy supplier, according to latest research: Despite increases to the domestic energy price cap, and debt and arrears reaching a record amount in the fourth quarter of  2024, four-fifths… Read more...

Recent research highlights the top and bottom energy suppliers in 2025, as voted for by customers in the UK

April 2025

Recent research highlights the top and bottom energy suppliers in 2025, as voted for by customers in the UK: A recent survey has revealed the top UK energy providers based on detailed customer feedback and reveals their overall satisfaction across a… Read more...

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