Utilities Market Research Insights And Findings
Customer satisfaction with energy companies at all-time low, reveals survey
July 2022
Customer satisfaction with energy companies at all-time low: A survey by Citizens Advice has revealed that customer service satisfaction scores have fallen to a record low, with the organisation's Customer Service helpline handling over 70,000 cases… Read more...
23% of UK consumers would only reduce their personal water use if it saved them money, finds survey
July 2022
23% of UK consumers would only reduce their personal water use if it saved them money: A survey of consumers has found that just under a quarter (23%) would only reduce their personal water use if it saved them money. The Water Awareness Summary Report… Read more...
Ofwat survey reveals more than half households in England and Wales will struggle to pay their utility bills this year
May 2022
Ofwat survey reveals more than half households in England and Wales will struggle to pay their utility bills this year: A survey by water regulator, Ofwat, has revealed that more than half the respondents polled in a survey of bill payers in England and Wales… Read more...
Rising energy bills are the biggest financial worry for UK parents, finds survey
March 2022
Rising energy bills are the biggest financial worry for UK parents: A survey of British parents asking them about their greatest concerns amid the cost of living crisis has revealed that of all the issues which are troubling parents, rising energy costs… Read more...
Customer expectation is the greatest driver for SMEs improving environmental sustainability, finds survey
February 2022
Customer expectation is the greatest driver for SMEs improving environmental sustainability: A survey of SME leaders and decision makers at UK businesses has revealed that when it comes to improving environmental sustainability in the short term, customer… Read more...
Four in 10 UK adults are not aware of the homeowner’s responsibility to maintain the water pipes, survey reveals
January 2022
Four in 10 UK adults are not aware of the homeowner’s responsibility to maintain the water pipes: A recent survey by Water UK has revealed that 40% of Brits are not aware that the homeowner is responsible for the upkeep of their water pipes. Furthermore,… Read more...
