Utilities Market Research Insights And Findings
Utilities sector falls short in customer service rankings according to a recent report.
July 2025
Utilities sector falls short in customer service rankings, according to a recent report: A recent study has revealed that the utilities sector is falling behind other key industries when it comes to customer service, despite having the highest number of communication… Read more...
Water companies struggle to rebuild public trust, according to latest research
June 2025
Water companies struggle to rebuild public trust, according to latest research: The Water Matters 2025 report reveals a concerning picture of consumer sentiment towards water companies in England and Wales, with trust and satisfaction levels nearly at, or… Read more...
81% of UK domestic energy customers are happy with their energy supplier, according to latest research
June 2025
81% of UK domestic energy customers are happy with their energy supplier, according to latest research: Despite increases to the domestic energy price cap, and debt and arrears reaching a record amount in the fourth quarter of 2024, four-fifths… Read more...
Recent research highlights the top and bottom energy suppliers in 2025, as voted for by customers in the UK
April 2025
Recent research highlights the top and bottom energy suppliers in 2025, as voted for by customers in the UK: A recent survey has revealed the top UK energy providers based on detailed customer feedback and reveals their overall satisfaction across a… Read more...
A new study reveals one in three employees wastes more energy at work despite adopting energy-saving measures at home
April 2025
A new study reveals one in three employees wastes more energy at work despite adopting energy-saving measures at home: A recent survey has revealed that over a third (35%) of employees are far less conscientious about saving energy at work than at home… Read more...
Water bills are a top concern for many CCW customers across England and Wales, survey finds
April 2025
Changes to water bills the most common concern among CCW customers: A CCW (Consumer Council for Water) survey found that changes to water bills are the most common unprompted concern among customers across England and Wales, with 38% of respondents citing… Read more...
