Utilities Market Research Insights And Findings
A new study reveals one in three employees wastes more energy at work despite adopting energy-saving measures at home
April 2025
A new study reveals one in three employees wastes more energy at work despite adopting energy-saving measures at home: A recent survey has revealed that over a third (35%) of employees are far less conscientious about saving energy at work than at home… Read more...
Water bills are a top concern for many CCW customers across England and Wales, survey finds
April 2025
Changes to water bills the most common concern among CCW customers: A CCW (Consumer Council for Water) survey found that changes to water bills are the most common unprompted concern among customers across England and Wales, with 38% of respondents citing… Read more...
Over a third of large businesses in England are unaware of who their water retailer is, DJS Research and CCW find
April 2025
Over a third of large businesses in England are unaware of their water retailer: A survey by Consumer Council for Water (CCW) has revealed that 34% of businesses in England with over 250 staff, are unaware of who their water retailer is. Similarly, 33% of… Read more...
Ofwat asserts water companies must improve their performance after recent research identifies they’ve fallen short on targets
November 2024
Water sector regulator Ofwat is calling on water companies to improve their performance following the results of their annual report: Ofwat’s annual Water Company Performance Report revealed that record investment alone in the next five-year period… Read more...
Almost half of Great Britain may need to turn down or turn off their heating or hot water this winter, survey reveals
October 2024
Almost half of Great Britain may need to turn down or turn off their heating or hot water this winter: A recent survey by Citizens Advice found that 48% of respondents said they would have to reduce or stop using heating or hot water this winter if energy… Read more...
Over half of water bill payers struggle with household costs amid rising financial pressures, survey reveals
September 2024
Over half of water bill payers struggle with household costs amid rising financial pressures: The latest wave of OFWAT’s cost of living report, taken in Spring 2024, has revealed that 53% of water bill payers in England and Wales have struggled to pay… Read more...
