Fewer people struggling to pay their energy bills, new data reveals

Fewer people struggling to pay their energy bills, new data reveals: New data from OFGEM has revealed that the number of people having trouble paying for their energy bills has decreased by 5% year on year – a trend attributed largely to improvements in CPI gas and electricity prices in the last 2 years. However, despite this positive development, the number of consumers struggling to cover these costs remains significant at just under fifty percent (48%).

 

The findings come from the latest edition of the Household Consumer Impacts of Market Conditions Tracking Survey, commissioned by OFGEM. The annual report, conducted by BMG, aims to measure consumer awareness, experiences and perceptions of changes in the energy market. The latest wave, released in June 2025, consisted of 3,458 interviews conducted across January and February this year.

 

In addition to the reduction in those struggling with their bills, the study also found that fewer people were falling behind with their energy payments compared to the previous year, down from 9% in 2024 to 6% in 2025.  There has also been an increase in the number of consumers who said they experience no payment difficulties at all, rising from 37% to 43%. 

 

The extent to which people are contacting their energy providers for support and information about their bills was also explored in the survey. Interestingly, it found that consumers were more likely to get in touch with their providers for advice or support compared to last year (27% to 34%). However, this rise in contact is most evident amongst consumers who are not currently experiencing affordability issues. Contact from consumers who are experiencing problems has fallen 10% from last year (53% to 43%). Reasons for this decline are not detailed but suggestions include lack of awareness of the support available which may indicate that more work is needed to engage more financially vulnerable consumers.

 

Consumer trust was another interesting topic explored in the report. Findings reveal a slight increase in trust in the energy sector year on year, with 62% of respondents agreeing they have faith in their own energy supplier to “treat them fairly”, compared to 60% in 2024. This result alongside the reduction in the volume of people struggling to pay their energy bills may suggest a correlation between consumer confidence and bill affordability. 

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