Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

On Agency (November 2017)

DJS Research provided me with top quality candidates for our focus group research and delivered them by a tight deadline. Communication was always prompt and I was kept informed of changes and cancellations at all stages of the project and everyone I spoke to at their office was incredibly professional and approachable. I would highly recommend DJS Research and would happily use them again, and again. 


Energise Me (November 2017)

Project completed to agreed timescales. Regular updates provided throughout the project. Personable staff with a genuine interest in the project.


Pulse Outdoor Media Ltd (September 2017)

We have been delighted with the service provided by DJS. From start to finish the process couldn't have been simpler or handled more professionally. They had an immediate grasp of our industry, its idiosyncrasies and our goals. Whilst I'm sure that this was one of their smaller projects - though a big deal for us as it was our first piece of research - we never felt anything other than top of their list of priorities. I wouldn't hesitate to work with DJS again in the future - in fact, I hope to - or to recommend them wholeheartedly.

As well as just the overall handling (and competitive pricing, which also helps!), I really appreciated the weekly updates and the bang on time delivery at each stage. When told 'xxx will be with you on Friday', it was. At no point did I have to chase for anything. Would that all business relationships were like this!


Speciality Chemicals Company (August 2017)

We have completed five market studies with DJS over the past three to four years, and have been consistently satisfied with their service. They are professional, they do what they say, and they kept us informed of the progress throughout the project. They are also flexible and willing to accommodate any requests. Most importantly - when there were issues, they raised them to our attention, along with proposals on how to address them. Based on these points, I highly recommend DJS. 


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© DJS Research 2017