Customer Satisfaction Survey By DJS Research Ltd

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DJS Research Ltd Celebrate First Successful Apprenticeship
Wed, 12th Jun 2013
DJS Research Ltd are pleased to announce that Kieran Heald has been promoted to IT Administrator following ...... Read More

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Market Research Insights

Transport Market Research Finds Commuters Annoyed Over London Train Delays
Wed, 19th Jun 2013
A poll by Passenger Focus has demonstrated a drop in London commuter satisfaction levels due to late-running trains.

While ......Read More
Market Research Finds University Offers Ignore Social Background
Wed, 19th Jun 2013
Market research findings suggest that many UK universities do not consider candidates’ backgrounds when offering places; it ......Read More
Charities in Scottish Carer Support Plea Following Survey Findings
Wed, 19th Jun 2013
Charities are urging GPs, health and social care staff and the Scottish government to ensure more support ......Read More
Market Research Shows Efficient Internet Access is Crucial to Britons
Tue, 18th Jun 2013
A survey carried out by networking products provider TP-LINK has demonstrated how important efficient Internet access is to the ......Read More
Market Research Shows Employers Calling For Graduates With Work Experience
Tue, 18th Jun 2013
An education survey of 18,000 university leavers undertaken by The High Fliers has discovered that university graduates ......Read More
Survey Shows Benefits of Car Rental Trend
Fri, 14th Jun 2013
A survey conducted on behalf of the British Vehicle Rental and Leasing Association (BVRLA), which questioned 3,700 car rental ......Read More
Poll Highlights Consumer Confusion over Energy Efficiency Technologies
Wed, 12th Jun 2013
Utility market research commissioned by Rexel Northern European Zone has shown that as many as nine in ten Britons ......Read More
Opinion Survey Finds Rise in Consumer Satisfaction with Online Shopping
Tue, 11th Jun 2013
Retail market research conducted on behalf of UPS has revealed that the majority of Britons now prefer to shop ......Read More
Survey Sees Facebook Popularity Drop Plus Public Dislike of Social Media Marketing
Mon, 10th Jun 2013
A new survey by YouGov indicates that Facebook’s massive nine-year popularity is showing signs of waning – UK users ......Read More
Survey Finds UK Entrepreneurs on the Rise
Fri, 7th Jun 2013
Professional services market research by online freelancer platform PeoplePerHour, which questioned 400,000 self-employed workers, has discovered the top entrepreneurial ......Read More

Customer Satisfaction Survey And Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.

Results from our clients are extremely positive. Currently (June 2013) 92% of our clients since 2001 are very satisfied with our service with the remainder saying they are satisfied. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Lots of older testimonials can be found on our previous website here: Older Testimonials

Young Epilepsy (May 2013)

''Having never used a market research company before we have been really pleased with the way that DJS have guided us through the process and worked with us to ensure that we achieved our objectives. They completed depths & an audit interview along with a national survey, representing both us and our funders in an extremely professional way.''

Lavendon Group (April 2013)

"The customer service received from DJS Research was outstanding. Both Sharon and Charlotte are a pleasure to work with. Employee & Customer Suveys aren't something I've been responsible for in the past and I entered this project unsure what NPS really meant and had little idea how we could improve what had been done in the past. Charlotte and Sharon were very patient with me and extremely helpful even when I know we weren't being easy to do business with. When it came to presenting to the Group Exec Board I was confident the Group Exec would be happy with the results of the survey in terms of how they were presented and the way in which it was presented helped the MDs understand what areas they needed to prioritise first."

RiverStone (March 2013)

"Very satisfied with the whole process from start to finish. Professional and curtious and met all deadlines. Excellent quality of report providing headlines on both positives and negatives with back up results contained within the report which were easy to understand and digest."

ELGA LabWater (Feb 2013)

"We have been highly impressed with the market research project that DJS carried out for our company. Market research plays an integral part in our future business growth and DJS delivered and presented the sort of information we can use to help achieve this. We would definitely use this company again and would have no hesitation in recommending their services".

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