Global Market Research

Customer Satisfaction Survey And Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
 
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

Futures Coaching (November 2016)

"DJS are research experts with customer facing appeal."


Leisure & Tourism (August 2016)

"DJS were there to help when I had an extremely short deadline to turn around some research for the business. They were very enthusiastic and supportive and provided a great debrief at the end of it. I'd definitely use them again!"


Capespan (August 2016)

"The team at DJS Research have worked diligently to understand our needs and deliver actionable insight. The robust research methodologies and quick learning of the team have all helped to deliver against our research objectives. Both ourselves and our Retail customers are delighted with the output and will definitely be using DJS for future projects."


boohoo.com (August 2016)

"It's been a pleasure to work with DJS. Throughout the project Becca and Gill have made sure they had a thorough understanding of our requirements and have been helpful wherever changes have been required. I'm very happy with the final reports and look forward to working with them in the future."


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© DJS Research 2017