Global Market Research

Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.
Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 97% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

B2B Marketing Company (July 2017)

 "DJS understood our brief and objectives perfectly for our research and advised appropriately on areas where we were not as knowledgeable as they were. The team were a great help in keeping us in the loop throughout the process and delivered a final report, with great insights and recommendations. Julie and Emma were a pleasure to work with, keeping me informed the whole way through, whilst also advising on samples on data issues."

Severn Trent Water (July 2017)

"DJS Research did a great job, as always. It was a complex brief - and a difficult topic to explore with respondents - but they did a fantastic job. The discussion guides, debrief and report were all top quality."

Major Water Company (July 2017)

"A consistently great service is always provided by DJS. They are always pleasant and professional to work with, giving us confidence in their ability to manage every project in an optimal way. Proposals are always innovate, and outputs are well designed, interesting, and accurate. We find that their qualitative work in particular, is very hard to beat and always feel privileged to work with them. They have earned respect across our whole business with the quality of their research."

"Every time we commission DJS to do a study, we feel confident that the research is in the right hands. Throughout our partnership, DJS have gained our trust, producing high quality research that is regularly used across the business. We also don't hesitate to recommend DJS to other teams, and it's their professionalism and approachability that has earned them respect across our departments." 

"This project was a new direction for us, and we were aware of the professional, sensitive and discrete handling that would be needed to understand our most vulnerable customers. From start to finish, Ali gave us confidence that the project was being managed perfectly and the output was beyond what we expected - garnering interest across the business. The clear and frequent communications, and the additional effort made to supply us with a very handy, (and well-designed), summary document have been greatly appreciated. We have absolutely no criticism of the DJS team, they have been fantastic."

Manufacturer of Motor Core Components (June 2017)

“DJS provided us with a market sizing project. After interviewing numerous market research companies, we knew from our first meeting with DJS that they were the company we wanted to commission with our project. DJS had understood the brief and installed us with confidence from the outset. We were impressed with the approach of the DJS team and in particular David Marchant. Our project requirements were quickly understood as was our business, products and market. Communication was great, David and the team kept us informed of the progress throughout. The final delivered project was above expectation and David’s presentation to our board was professional, factual and insightful. DJS gave us exactly what we required and we would have no problem in recommending them in the future.”

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