88% of consumers would be happy getting remote advice from their financial advisor, reveals survey

About The Authors

9th September 2020 18:47 - Financial Services

88% of consumers would be happy getting remote advice from their financial advisor: A survey has given insight into how consumers would prefer to engage with their financial advisor in the wake of the coronavirus pandemic.

It found that almost nine out of 10 (88%) would be happy to have a virtual meeting with their advisor, instead of face-to-face. 

The survey, by Fairstone, one of the UK's largest Chartered financial planning firms, found that almost three-quarters (73%) would prefer an interactive video conference as their method of virtual meeting to speak to their advisor. 

When asked what would reassure them the most when getting advice in a virtual meeting, two-thirds (66%) said being able to see who they were talking to was the most important, while a quarter said that the security of the application used to host the meeting would offer the greatest reassurance (24%).

In a survey of advisors, conducted alongside the consumer research, respondents said that their clients prefer a mix of face-to-face and virtual meetings. Almost half of the advisors polled (49%) said that face-to-face interaction was preferred by their clients, while a third (33%) said that remote meetings were the preference. 



Sign up for free insights from your sector…

Support Us...

We hope that you have found this article useful. This section is freely available for all to use. Please help support it by liking us or following us on our social media platforms:

Share this article...


For updated Financial Services insights please follow us on @DJS_Finance or use our RSS feed

Other Financial Services Research Findings

Other Latest Market Research Insights

© DJS Research 2021