90% of private landlords have responded positively to needs of tenants during COVID-19 crisis, reveals NRLA survey

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26th May 2020 10:45 - Housing

90% of private landlords have responded positively to needs of tenants during COVID-19 crisis: A survey of private landlords has revealed that the vast majority have been supportive to tenants who have contacted them for support during the  coronavirus crisis. 

The survey was conducted by the National Residential Landlords Association (NRLA) who polled 4,718 private landlords (4,600 NRLA members) and found that 90% have responded positively when tenants have requested a change in payment or terms of their tenancy.

Around two-fifths (44.2%) of the landlords polled revealed they had been asked one of the following requests from at least one tenant:

A rent reduction of up to 20%; rent reduction of more than 20%; a rent-free period; a rental holiday; early release from tenancy or a refund on services. 

The survey revealed that 1,826 landlords of the 2,018 who answered 'yes' had granted at least one of the requests (90.3%). 

Landlords were asked about their experiences since lockdown began, with 37.5% saying their tenants have been paying their rent as usual. Just over a third (34%) reported that their rental income had been affected by COVID-19.

When it comes to the income of landlords, many are facing substantial arrears, according to the survey, with more than half (54%) reporting COVID-19 related problems with tenant rent or void periods on their property. 

However, at this point, just 4% have served tenants with a notice under either Section 8 or Section 21 of the 1988 Housing Act

Ben Beadle, chief executive of the NRLA, commented: “This research proves that the vast majority of landlords are doing everything possible to support tenants through difficult times."

*The survey was conducted online in the first weekend in May 2020

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