Survey Shows Small Airports Provide Better Service than Large Airports

About The Authors

28th August 2014 16:56 - Sport, Leisure and Tourism

Which?’s annual airport survey has discovered that, on average, small UK airports offer better service than large airports.

The survey asked customers to rate various airports on 10 key areas: queues at security; pick-up and drop-off; seating provision; queues for check-in; queues for bag drop; food outlets; queues for baggage reclaim; space following security and distance to boarding gate.

Britain’s top six small airports scored an average of 81%, compared to larger airports’ 44%.

London Southend (85%), Robin Hood Doncaster Sheffield (85%), Blackpool (80%), London City (80%), Inverness (78%) and Southampton (78%) were voted as UK’s top six small airports.

London Southend, London City and Southampton scored full marks on seven of the 10 assessed categories.

London Gatwick North Terminal (49%), London Heathrow Terminal 4 (48%), London Heathrow Terminal 3 (46%), London Heathrow Terminal 1 (43%), London Stansted (43%) and London Luton (37%) came out as the top six large airports.

None of the top six large airports scored full marks on any of the 10 available lots.

Which? executive director Richard Lloyd, said: “The message from travellers is clear – larger airports continue to let people down on the basics, from baggage reclaim to food outlets. People deserve an enjoyable break without any stress, so we want to hear from consumers so that we can help to stop the holiday hassles.”

Sign up for free insights from your sector…

Support Us...

We hope that you have found this article useful. This section is freely available for all to use. Please help support it by liking us or following us on our social media platforms:

Share this article...

For updated Sport, Leisure and Tourism insights please follow us on @DJS_Leisure or use our RSS feed

Other Sport, Leisure and Tourism Research Findings

Other Latest Market Research Insights

© DJS Research 2021