Utilities Market Research Insights And Findings
Four times as many people want to maintain nuclear energy usage as want to phase it out, new survey finds
September 2025
Four times as many people want to maintain nuclear energy usage as want to phase it out, new survey finds: Seven in ten (67%) people want to uphold the use of nuclear energy compared to one sixth (16%) that would choose to gradually discontinue usage all… Read more...
Fewer people struggling to pay their energy bills, new data reveals
July 2025
Fewer people struggling to pay their energy bills, new data reveals: New data from OFGEM has revealed that the number of people having trouble paying for their energy bills has decreased by 5% year on year – a trend attributed largely to improvements… Read more...
Traditional energy providers fare poorly on new Which? ‘Best Energy Suppliers 2025’ report
July 2025
Traditional energy providers fare poorly on new Which? ‘Best Energy Suppliers 2025’ report: British Gas and Scottish Power are amongst the lowest scoring providers in a new report by independent consumer body Which? which highlights the best and… Read more...
Utilities sector falls short in customer service rankings according to a recent report.
July 2025
Utilities sector falls short in customer service rankings, according to a recent report: A recent study has revealed that the utilities sector is falling behind other key industries when it comes to customer service, despite having the highest number of communication… Read more...
Water companies struggle to rebuild public trust, according to latest research
June 2025
Water companies struggle to rebuild public trust, according to latest research: The Water Matters 2025 report reveals a concerning picture of consumer sentiment towards water companies in England and Wales, with trust and satisfaction levels nearly at, or… Read more...
81% of UK domestic energy customers are happy with their energy supplier, according to latest research
June 2025
81% of UK domestic energy customers are happy with their energy supplier, according to latest research: Despite increases to the domestic energy price cap, and debt and arrears reaching a record amount in the fourth quarter of 2024, four-fifths… Read more...
