Customer Satisfaction Survey & Testimonials

"DJS Research, and particularly Rebecca Harris, Rachel Waddington and Claire Williams, have been outstanding in all respects and I cannot thank them enough for the fantastic work and support throughout the project. I have been so grateful for their understanding, support and quick turnaround of additional requests and I have felt immensely proud having them by our side as our partner in this project. Myself and senior stakeholders at KCOM have been really impressed by Rebecca and Rachel’s ability to calmly receive challenge by our chief executive and they have done an amazing job at articulating the insight in such an engaging way."

"Working with Elliot at DJS was a clear and easy process. He guided us through our first major piece of market research in a collaborative and consultative way. DJS were able to take what we had initially developed as a set of questions and apply sound research methodology and further build out our question set to add value to the process. This required minimal effort on our part beyond checking over the proposed survey, making the whole process easy. The insights we received has given us a much clearer understanding of our market and challenged some of our assumptions. This will form a pivotal part of our brand strategy moving forward."

"I first contacted Elliot about this project and I was provided with a high level of professionalism and flexibility in response to our brief. Elliot provided a proposal very quickly, and also accommodated an ambitious change in timelines. Elliot and Christian have been great at getting the questionnaire to a stage where we felt it met our brief, and they have also been very good at coordinating feedback with the other participating universities. Communication throughout the project was excellent and I felt reassured that everything was going to plan. The reporting deadline was met which was crucial to my internal stakeholders."

"We shortlisted three providers to carry out this research and chose DJS as they took the time to understand our needs & therefore understood what we were trying to achieve. Their communication throughout the process was really strong and they took a consultative approach that really helped us get the most out of this piece of work. Once we received the report we instantly got value from it as it helped us make product decisions and validate projects that would add value. It's been a pleasure to work with you guys, we wouldn't hesitate to work with you again."