Customer Satisfaction Survey & Testimonials

In today's competitive market place happy customers are paramount to the success of any business (something we continually preach when conducting our customer satisfaction surveys). As such, for each and every project we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every project we send a customer satisfaction survey to assess our performance and to aid our continual quality improvement.

Results from our clients Customer Satisfaction Surveys are extremely positive. Currently 99% of our clients since 2001 are satisfied with our service. In addition, last year two thirds of our projects were from repeat clients and the other third (new clients) said that they were very likely to use us in the future (and some are already doing so). To see our latest live customer satisfaction results and a breakdown of key service attributes, please click here: Live Customer Satisfaction Survey Results.

Our most recent testimonials are outlined below. Also, you can use the drop down scroll bars at the bottom of the page to select specific case studies and testimonials. You can view them by making your selections and then clicking on the relevant logo.

The National Archives (May 2018)

“Elliot really understood our objectives and what we wanted to understand and achieve from the research and designed a project which met all of our needs. The final report was visually very impactful and well-presented and was really well received by internal stakeholders. DJS provided an excellent service from start to finish. They understood the brief and objectives perfectly and the final report was excellent.”

Solvo Vir (April 2018)

"Elliot was a star and showed real commitment and integrity. He clearly did a lot of background research himself to understand our business and get to the root of the issues that we face. DJS quickly understood the issues that we faced as a business and what the best research solutions would be to provide us with solutions. I would highly recommend them."

Utilities company (March 2018)

"The team at DJS did a great job of responding to ever-changing demands on the challenging project we delivered together. They provided exemplar client care and delivered high quality outputs."

Consumer Credit Association (February 2018)

"We used DJS Research to commission a survey of our members. They worked incredibly hard to get to know the reasons we wanted the survey and how to formulate the questions. The data provided was excellent and in a format that was easy to present to the rest of the National Executive. We would absolutely recommend DJS Research to anyone else".

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